Re: [hylafax-users] MultiTech ISI card failure

[Peter Halliday <peter@xxxxxxxxxxx>]

Any tips on improvement that could lead to lower costs.  I contract for 
a political organization that does faxing in the neighborhood of 10,000 
faxes per month on the low end.  These are all from tax payers to their 
policitical figures.  They currently have about 16 lines that are 
cyclade cards with external modems.  They want to expand their lines, so 
I have added the 8-port MultiTech ISI card.  We were thinking of the 
vonage only to help reduce costs with the unlimited calls.  Any tips?  
What are other people doing to reduce their costs that are using similar 
volumes.

I had Kevin Fleming suggest: "You really have two options: use some sort 
of FAX broadcasting service that can deliver the FAXes as local calls 
all over the country, or find a VOIP provider that supports T.38 and use 
the t38modem driver for Hylafax."  Does anyone know any fax service that 
would allow you to make local calls all over the country?  We typically 
have one area code that we have the majority of our faxing to.  So 
cutting costs for those would be the most helpful.

Peter


Lee Howard wrote:

> On 2005.02.07 20:08 Kevin P. Fleming wrote:
>
> > Can't afford to save a few bucks a month if it means potential 
> > customer loss
>
>
> This has been my general observation with fax use in business.
>
> Fax is still very much a day-to-day, hour-to-hour part of businesses 
> for industries where handwritten or signed documents must be exchanged 
> instantaneously.  Such businesses like the legal profession, insurance 
> industry, real estate and mortgage industries, banking, and (I'm sure 
> that I'm missing some) do this kind of thing all of the time.  I don't 
> see this kind of document exchange going away - only perhaps becoming 
> more automated and simplified.  These kinds of businesses often do 
> multi-thousand-dollar business transactions by fax, and it is very 
> easy for these businesses to lose a customer due to fax problems.
>
> In the "old" days people tended to be quite tolerant of problematic 
> faxing.  Often people would call after sending the fax to ask, "Hi, 
> did you get my fax?"  Times are changing.  The people who rely on fax 
> more and more are tending to expect it to work as well, if not better, 
> than every other "modern" technology out there.
>
> This is why an error rate of 2% is unacceptable to me.
>
> Thanks,
>
> Lee.
>
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