Re: [hylafax-users] MultiTech ISI card failure

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

On 2005.02.07 20:08 Kevin P. Fleming wrote:

> Can't afford to save a few bucks a month if it means potential 
> customer loss

This has been my general observation with fax use in business.

Fax is still very much a day-to-day, hour-to-hour part of businesses 
for industries where handwritten or signed documents must be exchanged 
instantaneously.  Such businesses like the legal profession, insurance 
industry, real estate and mortgage industries, banking, and (I'm sure 
that I'm missing some) do this kind of thing all of the time.  I don't 
see this kind of document exchange going away - only perhaps becoming 
more automated and simplified.  These kinds of businesses often do 
multi-thousand-dollar business transactions by fax, and it is very easy 
for these businesses to lose a customer due to fax problems.

In the "old" days people tended to be quite tolerant of problematic 
faxing.  Often people would call after sending the fax to ask, "Hi, did 
you get my fax?"  Times are changing.  The people who rely on fax more 
and more are tending to expect it to work as well, if not better, than 
every other "modern" technology out there.

This is why an error rate of 2% is unacceptable to me.

Thanks,

Lee.

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