Re: [hylafax-users] Hylafax and Comtrol RocketModemIII

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

On 2005.01.20 15:18 Rubin Bennett wrote:

> As what I feared seems to be the case, and this is a fairly
> deep-in-the-firmware Modem issue, I sent a follow up to my post on the
> Comtrol forum that included your response, with a polite inquiry about
> a timeframe for a fix.  I also mentioned that without said fix in a
> prompt
> manner (like, days, not weeks or months), I would be demanding a
> refund of my purchase of the RMIII board.

I'm always happy to provide technical analysis of hardware and stuff, 
but I try to stay out of squabbles between end-users and 
manufacturers.  I don't want to appear to take a side on what should or 
shouldn't be done in any particular case.  I'm sure that Comtrol is 
working on the problems.  The pace wasn't exactly fast enough for me, 
though, which is why I replaced the RMIII board.  However, I'm sure 
that someday they will have the problem fixed.  Part of the matter is 
that faxing is usually such a low priority for manufacturers that they 
don't address fax problems very quickly.

Usually end-users should look to their vendors for return procedures 
and policies.  Usually an end-user will have better luck at returns 
with the vendor from whom they purchased the equipment than with the 
manufacturer directly (unless the unit was purchased directly from the 
manufacturer).

> Here's hoping we get a fix sooner
> than later...  I'm hoping that my post will result in a few "me too"
> posts and Comtrol will be essentially forced to lean on Conexant (whom
> we all love and adore in the Linux world... not) and get the issue
> resolved.

Although the RMIII uses Conexant chipsets, the DSP provider is not 
Conexant.  I'd have to look it up who it is, but I know that it's not 
Conexant.

And, although I'm not particularly a Conexant fan, they (well, at least 
a former employee of thiers) did contribute some code to HylaFAX, so 
they're not all bad.

Lee.

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