Re: [hylafax-users] Phone line busy report

[Steven Kurylo <skurylo@xxxxxxxxxxxx>]

> Let me make sure that I understand.  You want a feature that prevents 
> outbound faxing from completely prohibiting your receiving on 
> shared-use modems.  Is this right?

Yes.

> In considering how to add such a feature, I think maybe something 
> along the lines of a "scheduler time-to-send granularity" would be 
> appropriate.  Meaning that the scheduler would not schedule the 
> delivery of two jobs closer than the configured granularity.  The 
> effect of such a feature would "stagger" the sending of jobs over a 
> longer period of time, the "gaps" in sending deliberate, then, for the 
> purpose of allowing incoming calls to be received. 

I think that would be useful for any company with under four phone 
lines, since its more efficient to share the lines for incoming/outgoing 
traffic.  Of course it could just be us who have the problem

What happens is sometimes five users will submit 60 minutes worth of 
outgoing jobs at once.  Hylafax sends one after another, so there is no 
time for an incoming call to reach us.  Most fax machines sending to us 
will retry on the busy signal several times, however they'll make all of 
their attempts within 15 minutes.  People then call us to complain our 
fax machine isn't working as its always busy.

Our one fax line is idle over 50% of the business day, so its just an 
issue of peak load; this makes buying a second line inefficient.

Thanks.

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