Re: [hylafax-users] WHFC problems

[Rance Hall <rhall@xxxxxxxxxxxxxxxxxx>]

Rance Hall wrote:
> Matt Miller wrote:
>
> > I did the setup for both accounts, did testing and troubleshooting 
> > before getting stumped and sending the email...
> >
> > I guess I forgot some important details like that and I'm using Win XP 
> > SP2.
> >
> > Do I need to share the "printer" somehow?
> >
> > -Matt
> >
> > Rance Hall wrote:
> >
> > > I use WHFC as a send fax client only (incoming faxes come in on a 
> > > different line), and its been a long time since I set up a machine to 
> > > use WHFC but as I recall, there were three main sticking points.
> > >
> > > 1. Please make sure that the WHFC printer is the printer that is 
> > > recommended in the documentation, (an old apple laserwriter, I 
> > > believe) Its just easer that way.
> > >
> > > 2. If you are using any modern windows version (as in NT or newer, 
> > > incl 2000 and XP) there there are TWO different settings pages you 
> > > need to look at.
> > >
> > > a.    Log into the machine as an admin, then launch WHFC and go to 
> > > system setup, enter all the server info and make sure you can see the 
> > > server status report.
> > >
> > > b.    then log in as a regular user (hopefully one who will be 
> > > sending faxes) and go to WHFC setup again, only this time you are 
> > > looking at user details setup. you should be entering username, email 
> > > address for error reports, and the like.
> > >
> > > I didn't think the docs that came with WHFC did a good job explaining 
> > > this last point.
> > >
> > > Now, you didn't ask this question but I want to answer it anyway, 
> > > WHFC comes will a callable interface that you can use in VBA apps 
> > > that you might write for M$ Office, that is the reason I picked it in 
> > > the first place, once you get the clients to work, you will really 
> > > love the scriptable nature of it.  It can come in very handy.
>
> Matt:
>
> I just walked myself through the install process again, and then it hit me.
>
> When I installed my printer I was careful to choose a local printer, 
> then I selected the WHFC faxprinter port (which the software install 
> created) and tried to print a test page to the printer and promptly got 
> an error message saying that the WHFC software needed to be running.
>
> started WHFC, and the print test page prompted a phone number selection 
> screen.
>
> Then I tried to send a fax from the send fax option of the WHFC file 
> menu, I forgot that it wants a postscript file already, and wont work if 
> the file isnt a postscript file.
>
> so I created a "print to file" printer using the same print driver as 
> the WHFC printer. You have to print to the file, and then tell WHFC to 
> send the .ps file directly.
>
> There is a registry hack that you can use to fix it so that the "print 
> to file" option doesn't have to ask for a filename, you can just use the 
> same one every time.  I found that with a google search on "print to file"

One other thing that I forgot, because of some other software we run we 
are required to make sure all network users are "Power Users" of the 
local machine, you might try that also, as if its not required its not 
done automatically

--
Rance Hall
System Administrator
Nebraska Turkey Growers
1-308-468-5711, ext. 106
rhall@xxxxxxxxxxxxxxxxxx


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