Re: [hylafax-users] WHFC problems

[Rance Hall <rhall@xxxxxxxxxxxxxxxxxx>]

Matt Miller wrote:
> I've set up hylafax and want to use WHFC as a client for Windows 
> machines. I've gotten it so users can view any incoming fax (our primary 
> use for the fax-server) however it would be nice if they could send 
> faxes as well.
> I set up WHFC as a printer and all works well from my account. I have 
> local administrator rights on Windows machines on our domain. However 
> when trying to fax as a test user with no admin rights (like all the 
> users who will be using Hylafax/WHFC) it won't work.
> Faxes get stuck in the local WHFC queue, they don't get sent to the 
> server, and the pop-up window that asks for the fax number doesn't 
> appear. Often attempts to cancel the stuck job don't work either. When 
> it does allow me to cancel the job, that's when the window for entering 
> th fax number appears... But of course the job is canceled and wont fax.
> Anyone have any ideas?

I use WHFC as a send fax client only (incoming faxes come in on a 
different line), and its been a long time since I set up a machine to 
use WHFC but as I recall, there were three main sticking points.

1. Please make sure that the WHFC printer is the printer that is 
recommended in the documentation, (an old apple laserwriter, I believe) 
Its just easer that way.

2. If you are using any modern windows version (as in NT or newer, incl 
2000 and XP) there there are TWO different settings pages you need to 
look at.

a.	Log into the machine as an admin, then launch WHFC and go to system 
setup, enter all the server info and make sure you can see the server 
status report.

b.	then log in as a regular user (hopefully one who will be sending 
faxes) and go to WHFC setup again, only this time you are looking at 
user details setup. you should be entering username, email address for 
error reports, and the like.

I didn't think the docs that came with WHFC did a good job explaining 
this last point.

Now, you didn't ask this question but I want to answer it anyway, WHFC 
comes will a callable interface that you can use in VBA apps that you 
might write for M$ Office, that is the reason I picked it in the first 
place, once you get the clients to work, you will really love the 
scriptable nature of it.  It can come in very handy.

--
Rance Hall
System Administrator
Nebraska Turkey Growers
1-308-468-5711, ext. 106
rhall@xxxxxxxxxxxxxxxxxx


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