Re: [hylafax-users] MultiTech ISI5634UPCI/8

["Chris Funk" <chris@xxxxxxxxxxxxxx>]

Thanks Stephen,

I was talking about inbound.  How do you have your 5634PCI/8 set up?  Class
1? What version of Hylafax are you using.  Did you have to make any special
config changes?
Right now 2 of the ports receive 100% successful, but they are always coming
from the same customer.  The other 3 ports, (rarely from the same person
twice) on a rollover are maybe receiving 90% successfully.

Thanks
Chris


> Hi Chris.
> 
> We test with dozens of different fax machines and fax/modems in the lab
and
> thousands in the field.  We typically see failure rates well below 1% and
I
> don't think you should expect anything like the 5-10% failure rate
proposed.

Are you all talking about inbound or outbound?  I have an ISI 5634PCI/8 
with three lines incoming and 4 line outgoing (P.01 GOS) and, since I 
switch to some faster hardware, my worst incoming error rate over a week 
was 2 pages in 1263.  So far every outgoing error but one has been a 
result of a  bad number or a customer who forgot to connect his fax 
line.  That one was a fax number that rolled over to voice mail if the 
line was busy.

> Can you imagine what this sort of failure rate would mean to a customer
like
> FedEx or the IRS ?

In the case of the IRS I could hope for extinction :-)

> Regards
> 
> Andrew Rinaldi
> Mainpine Support
> e: support@xxxxxxxxxxxx
> w: http://www.mainpine.com
> t: +44(0) 1373 830888
> f: +44(0) 1373 830768
> 
> -----Original Message-----
> From: hylafax-users-bounce@xxxxxxxxxxx
> [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Chris Funk
> Sent: 14 September 2005 16:06
> To: hylafax-users@xxxxxxxxxxx
> Subject: Re: [hylafax-users] MultiTech ISI5634UPCI/8
> 
> Hi All,
> 
> Just as a general question.  I have 2 of the ports dedicated to receiving
> faxes from only a couple customers.  These are larger businesses and I
> receive 100% of their faxes correctly.  Then 3 of the other ports are in a
> hunt group, and we receive faxes from small businesses (audit records)
I'm
> guessing that the faxes we receive from the 2nd group are coming from a
lot
> of cheap fax machines and or fax/modems.  Is it realistic to think that
I'll
> ever receive more than 90-95% successful from that 2nd group given the
vast
> number of different fax machines??
> 
> Thanks
> Chris
> 
> 
> 
>>Chris Funk wrote:
>>
>>
>>>Sep 12 09:40:40.81: [24105]: RECV received frame number 46 Sep 12 
>>>09:40:40.85: [24105]: RECV received frame number 47 Sep 12 
>>>09:40:40.97: [24105]: FCS error Sep 12 09:41:25.83: [24105]: EOT 
>>>received (end of transmission) Sep 12 09:41:25.83: [24105]: Received 
>>>premature V.34 termination.
>>> 
>>>
>>
>>>Unfortunately, there's nothing that HylaFAX can do here.
>>
>>>The modem tells us that we got an FCS (frame check) error - and that's 
>>>not that unusual, but from that moment on we don't get any data at all 
>>>until the line disconnects 45 seconds later.
>>>
>>>
>>>You could try running Class 1 instead of Class 1.0 and see if the same 
>>>kinds of "sudden disconnections" occur.  If they do, then it's 
>>>probably not the modem firmware (as V.34 will not be used with Class 1).
>>>
>>>Lee.
>>
>>
>>Thanks Lee.  I'll try the class 1.  Here is another error I have been 
>>getting on that modem.
>>
>>"Failed to properly detect high-speed data carrier."
>>
>>
> 
> 
> I don't know if this is related. However I recently pretty much eliminated
> the above error by downgrading the firmware on another brand of multitech
> modem (MT5634ZPX-PCI-V92) from 1.32i to 1.25p.
> 
> I would assume there is some common code between the different firmware
and
> it might be the cause of your problem.
> 
> Steve Tuckner at Multitech provided me with 1.25p firmware awhile back.
> He might be able to shed some light on the potential problem you have and
> the one I had.


-- 
Stephen Carville <stephen@xxxxxxxxxxxxxx>
Unix and Network Admin
Nationwide Totalflood
6033 W. Century Blvd
Los Angeles, CA 90045
310-342-3602

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