Re: [hylafax-users] Unable to view received faxes (Windows Client)

["Marty Westra" <marty@xxxxxxxxxxxxxxxx>]

Lee,

THANK YOU very much for your help.

In my defense, I did somewhat gloss over the troubleshooting section.  I
was scanning for the words "viewing" or "garbage" or
"corrupted"...something like that.  I now see that libtiff 3.6.1 does
not work.  At the time I was looking for answers, I had no idea that
libtiff was even a possible issue, so I just passed over it.

So I went to www.libtiff.org, downloaded the 3.6.1 version, and tried
patching it.  It rejected the whole thing.  I'm not sure why so I
manually made the couple of changes that were in the patch, recompiled
and installed.  I still couldn't view faxes.  So I went to Debian's
website, downloaded and installed libtiff 3.5.5 and it works great.

I do have one other question regarding viewing faxes on a Windows client
using the ftp link that's in the "Facsimile Received" notification
message.  I'm currently attaching the file to the message, but if I try
to click the ftp link, I get a "page not found" error.  If I ftp to the
recvq directory, it seems Internet Explorer is treating the Linux file
permissions, size, date, etc as part of the file name which is why it
can't find "-rw------- 1 104    16053385061 14:12 fax00005.tif" as a
valid file name.  Any "one liner" fixes for this issue?

Thanks again for your help.

Marty Westra
Network Administrator
Electronic Systems, Inc.
Sioux Falls, SD

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Lee Howard
Sent: Monday, July 19, 2004 2:04 PM
To: Bill Binko
Cc: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Unable to view received faxes (Windows
Client)


On 2004.07.19 11:23 Bill Binko wrote:
> >
> > You're probably using libtiff 3.6.1.
> 
> Hey Lee (and Darren),
>    This is obviously one of the more common problems people are
> facing: is
> there any chance we could update the build script and RPM dependencies
> so
> that people are warned if they're installing on a machine with an
> unpatched 3.6.1?

The problem is, though, how do we accurately check for an unpatched 
libtiff 3.6.1 without generating just as many problems?

Unfortunately, libtiff hasn't released a 3.6.2, and I don't think that 
they ever will as I understand their plans to go to v7 with the current 
libtiff CVS.  I think libtiff could take a clue from HylaFAX releases 
where we will release a previous release plus a patch as a release 
(a.k.a., 4.1.7, 4.1.8).  A 3.6.2 from libtiff would be nice, or even a 
3.6.1pl1 or something like that.

So, it's not possible, as far as I'm aware, to screen out unpatched 
libtiff 3.6.1's and if we were to screen out 3.6.1 completely, then we 
end up with the problem of blocking people/distributions that have 
actually patched libtiff.  We'd have to include some configure option 
to "skip the libtiff 3.6.1 check" or something like that.  And, by so 
doing we'd end up generating a lot of questions on that, too.  So, it's 
a matter of answering questions about buggy libtiff or answering 
questions about disabling HylaFAX's checking for buggy libtiff.  It's a 
rock and a hard place, so to speak.

>    I'm sure Lee's sick of pasting that line by now :)

I just wish that people would take a look at the website (specifically 
the HOWTO) and search the archives before posting questions like that.  
But, by the same token, I don't want to see people spend a lot of 
frustrated time with trying to get HylaFAX working for them, and if 
they don't mind asking FAQ and getting a short answer to it, then I say 
let them.

Lee.

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