Re: [hylafax-users] Hylafax 4.2.1 and passing faxes to classic FAX device

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

Krzysztof Stelmach wrote:

>      I'm using Hylafax 4.2.1 on Slackware 9.1. 4 fax lines are connected
>      to modems, additionally these lines are connected (parallely) to
>      4 "classic" fax devices. Modems are set to answer incoming fax immediately after
>      ring and fax devices are set to receive after 3 rings (it's
>      some kind of backup solution in case of Hylafax server
>      hangup/down). It works good - faxes are
>      received by Hylafax and modems but sometimes some faxes are
>      "passed" to physical faxes even if there is no problem with
>      Hylafax server. Does anybody know what is the reason of such
>      behaviour of Hylafax (why it doesn't receive faxes after first
>      ring)?
>  

One possibility is that the modems are in the process of resetting 
themselves (reinitializing) after a previous fax.  If a call comes in 
during the initialization then some RINGs will be ignored by HylaFAX, 
and the modems won't be answering as soon as expected.  AND, if the 
modem has a problem initializing while RINGs are being received, then it 
can be even more tricky.

Change your fax machines to answer on ring 5 or 6.

If these modems are on a hunt group see if your telco can run the lines 
in a "round robin" fashion.  This will minimize the potential for this 
occurring.

Lee.

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