Re: [hylafax-users] Document Shrinkage

["Darren Nickerson" <darren.nickerson@xxxxxxxx>]

Brian Moore <BMoore@xxxxxxxxxxxx> wrote:

> Hello Everybody,
>           Thanks for your help in advance.  I am having a weird issue with 
> HylaFAX.
> For the most part everything is working as it should, however on a small 
> percentage
> of the faxes we are experiencing serious shrinkage.  It appears to be 
> taking an 8 ½ x 11
> page and reducing the size to approximately a 4 x 6. It is not cutting off 
> any of the data,
> just shrinking the document.
>
> I will attach a file so you can see.  Any help would be greatly 
> appreciated.

Brian,

Our customers occasionally report this problem ... once you've figured it 
out once it's easy to recognize. The sender's sheet feeder seems to have 
goofed and fed the first two sheets as if they were one. So what you have is 
one very long page containing pages 1 & 2 (scaled to fit), and then a short 
one containing page 3. HylaFAX sometimes scales all pages according to the 
longest page, which may be why the third page is also affected.

-Darren

--
Darren Nickerson
Senior Sales & Support Engineer
iFAX Solutions, Inc. www.ifax.com
darren.nickerson@xxxxxxxx
+1.215.438.4638 x8106
+1.215.243.8335 (fax) 


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