Re: [hylafax-users] Extra Long Received Pages on Some Faxes

["Martijn Kint / TrueServer B.V." <martijn@xxxxxxxxxxxxx>]

Hi Mike,

Mike McMullen wrote:
> Hi all,
>
> I notice on some faxes that we receive that the page length is double 
> what it should be. For example,
> a letter size document's length will be 22 inches instead
> of 11.
> The extra page length is blank and the document is correct in 
> proportion. Just extra white space has been
> added.
>
> I did a little tracking down and discovered that the
> TIF document in the recvq is the correct size ie 8.5x11.

Yup I have the same problem, the TIF files are correct but when 
converted to PDF files they are either in landscape format or some other 
weird size, the funny thing is when you use that TIF file and send it to 
a faxmachine (we used an old internal fax) it comes out as it should.

> This leads me to believe that something is happening
> during the conversion to PDF.

I agree :)
> Has anyone seen this before and if so are there any
> suggested remedies?
>
> Our workaround right now is to just drag and drop
> the TIF from the recvq into Adobe Acrobat Pro which
> converts it to a PDF with the right dimensions.

We use a fully automated solution with a script that converts incoming 
faxes to PDF and sends them to a certain group through email.

We use ImageMagick for the conversion to PDF. I haven't been able to 
track down the source of this, could be ImageMagick too.

> TIA,
>
> Mike



--
Best regards,

Martijn Kint

TrueServer B.V.
Cooperatiehof 16a
NL-1073 JR Amsterdam

T: +31 (0)20 305 97 50
F: +31 (0)20 305 97 51
E: martijn@xxxxxxxxxxxxx
W: http://www.trueserver.nl

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