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Re: [hylafax-users] Troubleshooting receive fax problems
Hi Lee,
Thank you for the very fast reply!
As suggested i tried to substitute USR modem, now i have a
rockwell RC288DPi configured as Class 1,
no more garbage in logs now, but in receiving faxes i get LOTS of random
errors like following (2 different logs with different errors included)
May this be caused by a noise line or something like that (PABX)??? The
strange thing is that a fax machine attached to that same line works
perfectly.... This error is making me crazy!
Thanks again
max
sometimes i get
....
Mar 18 19:05:32.62: [19362]: <-- [9:AT+FRH=3\r]
Mar 18 19:05:35.72: [19362]: --> [0:]
Mar 18 19:05:35.72: [19362]: MODEM <Empty line>
Mar 18 19:05:35.72: [19362]: <-- data [1]
Mar 18 19:05:35.77: [19362]: --> [2:OK]
Mar 18 19:05:35.77: [19362]: DELAY 1500 ms
Mar 18 19:05:37.27: [19362]: <-- [9:AT+FTH=3\r]
Mar 18 19:05:37.35: [19362]: --> [7:CONNECT]
Mar 18 19:05:37.35: [19362]: <-- data [32]
Mar 18 19:05:37.35: [19362]: <-- data [2]
Mar 18 19:05:39.37: [19362]: --> [7:CONNECT]
Mar 18 19:05:39.37: [19362]: <-- data [23]
Mar 18 19:05:39.37: [19362]: <-- data [2]
Mar 18 19:05:40.20: [19362]: --> [7:CONNECT]
Mar 18 19:05:40.20: [19362]: <-- data [10]
Mar 18 19:05:40.20: [19362]: <-- data [2]
Mar 18 19:05:40.75: [19362]: --> [2:OK]
Mar 18 19:05:40.75: [19362]: <-- [9:AT+FRH=3\r]
Mar 18 19:05:43.85: [19362]: --> [0:]
Mar 18 19:05:43.85: [19362]: MODEM <Empty line>
Mar 18 19:05:43.85: [19362]: <-- data [1]
Mar 18 19:05:43.90: [19362]: --> [2:OK]
Mar 18 19:05:43.90: [19362]: RECV FAX: No answer (T.30 T1 timeout)
Mar 18 19:05:43.90: [19362]: RECV FAX: end
Mar 18 19:05:43.90: [19362]: SESSION END
or sometimes:
Mar 18 19:19:53.76: [19898]: SESSION BEGIN 000000186 390432xxxxxxx
Mar 18 19:19:53.76: [19898]: HylaFAX (tm) Version 4.2.1
Mar 18 19:19:53.76: [19898]: <-- [4:ATA\r]
Mar 18 19:19:59.93: [19898]: --> [7:CONNECT]
Mar 18 19:19:59.93: [19898]: ANSWER: FAX CONNECTION DEVICE '/dev/ttyS1'
Mar 18 19:19:59.93: [19898]: RECV FAX: begin
Mar 18 19:19:59.93: [19898]: <-- data [32]
Mar 18 19:19:59.93: [19898]: <-- data [2]
Mar 18 19:20:01.85: [19898]: --> [7:CONNECT]
Mar 18 19:20:01.85: [19898]: <-- data [23]
Mar 18 19:20:01.85: [19898]: <-- data [2]
Mar 18 19:20:02.68: [19898]: --> [7:CONNECT]
Mar 18 19:20:02.68: [19898]: <-- data [10]
Mar 18 19:20:02.68: [19898]: <-- data [2]
Mar 18 19:20:03.23: [19898]: --> [2:OK]
Mar 18 19:20:03.23: [19898]: <-- [9:AT+FRH=3\r]
Mar 18 19:20:03.76: [19898]: --> [7:CONNECT]
Mar 18 19:20:05.22: [19898]: --> [2:OK]
Mar 18 19:20:05.22: [19898]: REMOTE TSI "Fax"
Mar 18 19:20:05.22: [19898]: <-- [9:AT+FRH=3\r]
Mar 18 19:20:05.28: [19898]: --> [7:CONNECT]
Mar 18 19:20:05.47: [19898]: --> [2:OK]
Mar 18 19:20:05.47: [19898]: REMOTE wants 14400 bit/s
Mar 18 19:20:05.47: [19898]: REMOTE wants A4 page width (215 mm)
Mar 18 19:20:05.47: [19898]: REMOTE wants A4 page length (297 mm)
Mar 18 19:20:05.47: [19898]: REMOTE wants 7.7 line/mm
Mar 18 19:20:05.47: [19898]: REMOTE wants 1-D MH
Mar 18 19:20:05.47: [19898]: RECV training at v.17 14400 bit/s
Mar 18 19:20:05.47: [19898]: <-- [11:AT+FRM=145\r]
Mar 18 19:20:07.04: [19898]: --> [7:CONNECT]
Mar 18 19:20:10.04: [19898]: <-- data [1]
Mar 18 19:20:10.06: [19898]: --> [10:NO CARRIER]
Mar 18 19:20:10.06: [19898]: MODEM No carrier
Mar 18 19:20:10.06: [19898]: RECV: TCF 2874 bytes, 2% non-zero, 2699 zero-run
Mar 18 19:20:12.06: [19898]: MODEM <Empty line>
Mar 18 19:20:14.06: [19898]: MODEM <Empty line>
Mar 18 19:20:16.06: [19898]: MODEM <Empty line>
Mar 18 19:20:16.06: [19898]: DELAY 75 ms
Mar 18 19:20:16.13: [19898]: TRAINING succeeded
Mar 18 19:20:16.13: [19898]: <-- [9:AT+FTH=3\r]
Mar 18 19:20:16.22: [19898]: --> [7:CONNECT]
Mar 18 19:20:16.22: [19898]: <-- data [3]
Mar 18 19:20:16.22: [19898]: <-- data [2]
Mar 18 19:20:17.51: [19898]: --> [2:OK]
Mar 18 19:20:17.51: [19898]: <-- [11:AT+FRM=146\r]
Mar 18 19:20:18.00: [19898]: --> [7:CONNECT]
Mar 18 19:20:18.00: [19898]: RECV: begin page
Mar 18 19:20:40.33: [19898]: RECV: 21285 bytes of data, 186 total lines
Mar 18 19:20:40.33: [19898]: RECV: end page
Mar 18 19:20:40.33: [19898]: --> [10:NO CARRIER]
Mar 18 19:20:40.33: [19898]: <-- [9:AT+FRH=3\r]
Mar 18 19:20:43.55: [19898]: --> [7:CONNECT]
Mar 18 19:20:44.44: [19898]: --> [2:OK]
Mar 18 19:20:44.44: [19898]: RECV recv DCN
Mar 18 19:20:44.44: [19898]: RECV keeping unconfirmed page
Mar 18 19:20:44.44: [19898]: RECV FAX (000000186): from Fax, page 1 in
0:28, A4, 7.7 line/mm, 1-D MH, 14400 bit/s
Mar 18 19:20:44.44: [19898]: RECV FAX (000000186): recvq/faMar 18
19:20:44.44: [19898]: <-- [9:AT+FTH=3\r]
Mar 18 19:20:44.62: [19898]: --> [7:CONNECT]
Mar 18 19:20:44.62: [19898]: <-- data [3]
Mar 18 19:20:44.62: [19898]: <-- data [2]
Mar 18 19:20:45.92: [19898]: --> [2:OK]
Mar 18 19:20:45.92: [19898]: RECV FAX (000000186): session with Fax
terminated abnormally: COMREC received DCN
Mar 18 19:20:45.92: [19898]: RECV FAX: bin/faxrcvd "recvq/fax000000147.tif"
"ttyS1" "000000186" "COMREC received DCN" "" ""
Mar 18 19:20:45.92: [19898]: RECV FAX: end
Mar 18 19:20:45.92: [19898]: SESSION END
At 22.09 11/03/2005, Lee Howard wrote:
Massimiliano Anziutti wrote:
i am experiencing random problems in receiving fax on a fresh new Hylafax
4.2.0 installation on a USR modem
PRoblems seem to arise only in receiving faxes (sending is ok). SOmetimes
i receive only some page, somtimes i receive no page. This happens in
about 60% of incoming faxes.
I enclose 2 different error logs, hope this helps to fix my problems
i tried with Class1TCFRecvHack: yes but after this i had lots of
garbage in log files and a commented out the setting.
Class1TCFRecvHack is really only for debugging, anyway. *Some* (few)
installations may need to use it permanently, but that's just because the
real fix isn't yet available. (I'm working on it.)
Mar 04 16:59:38.71: [ 3979]: <-- [9:AT+FRH=3\r]
Mar 04 16:59:39.22: [ 3979]: --> [7:CONNECT]
Mar 04 16:59:40.05: [ 3979]: --> [2:OK]
Mar 04 16:59:40.05: [ 3979]: RECV recv MPS (more pages, same document)
Mar 04 16:59:40.05: [ 3979]: <-- [9:AT+FRS=7\r]
Mar 04 16:59:40.25: [ 3979]: --> [2:OK]
Mar 04 16:59:40.25: [ 3979]: <-- [9:AT+FTH=3\r]
Mar 04 17:00:10.25: [ 3979]: MODEM <Timeout>
Mar 04 17:00:10.25: [ 3979]: RECV send MCF (message confirmation)
Mar 04 17:00:10.25: [ 3979]: RECV FAX (000000043): from Fax, page 1 in
0:44, A4, 7.7 line/mm, 1-D MH, 14400 bit/s
Mar 04 17:00:10.25: [ 3979]: <-- data [3]
Mar 04 17:00:10.25: [ 3979]: <-- data [2]
Mar 04 17:00:12.80: [ 3979]: --> [5:ÿ^S~L^P^C]
Mar 04 17:00:12.80: [ 3979]: <-- [11:AT+FRM=146\r]
Mar 04 17:00:13.04: [ 3979]: --> [10:AT+FRM=146]
Yeah, these are traditional USR problems. The modem firmware "crashed"
there. You can see the garbage as it resets itself.
Some people have reported that not using +FTS/+FRS have worked around this
issue. Some people have reported that a flash upgrade from USR has helped
them.
People who are serious about faxing, though, use modems from manufacturers
who are also serious about faxing. USR is certainly not one of those
manufacturers.
Lee.
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