Re: [hylafax-users] MultiTech MT5634ZPX-PCI-V92 and Wedging

["Mike McMullen" <mlm@xxxxxxxxxxxxxxxxxx>]

----- Original Message ----- 
From: "Lee Howard" <faxguy@xxxxxxxxxxxxxxxx>
To: "Mike McMullen" <mlm@xxxxxxxxxxxxxxxxxx>
Cc: <hylafax-users@xxxxxxxxxxx>
Sent: Wednesday, February 16, 2005 9:50 AM
Subject: Re: [hylafax-users] MultiTech MT5634ZPX-PCI-V92 and Wedging


> On 2005.02.16 09:35 Mike McMullen wrote:
>
> > I have noticed that right before the wedging occurs, a fax was 
> > received
> > that failed with the following message:
>
> >    Received premature V.34 termination.
> >
> > I'm also seeing as I posted yesterday:
> >
> > "Failed to properly detect hight-speed data carrier"
> >
> > And sometimes the modem wedges after that.
> >
> > I've attached the config file for one of the modems. Wedging errors
> > appear with equal frequency on either modem.
> >
> > I can supply logs if someone thinks that would help.
> >
> > Any insight appreciated!
>
> The thing to do would be to see if the modem really is wedged.  So when 
> the modem wedges, without power-cycling the modem or otherwise changing 
> things, run 'minicom -o' on it and see if you can get it to respond 
> after a few ATZs or something.  If that doesn't work, then maybe let 
> minicom initialize it (by omitting the -o).  If you can get it to 
> respond, then HylaFAX needs some improvement with the "reset" routine.  
> If you can't, then the modem really is hung, and it's likely a firmware 
> issue that MultiTech will need to examine.
>
> The session log that causes the modem to hang/wedge would be useful in 
> assisting you.
>
> Lee.

Hi Lee/Bill and all other interested parties,

One of the modems wedged this morning and per your suggestion,  I turned off
the faxgetty on the modem and removed it from hylafax and ran minicom
on it. Using the speed in the conf.modem file of 56K I was unable to get
any response at all from the modem.

I ran it at 38.4K just to cover the bases and no response at all. So I had to remove the
phone lines, reboot and everything was back to normal. 

An incoming fax attempt failed about 5 times before the modem wedged. After the
last failed attempt it appears the modem wedged. I've attached the com log if that
can provide any help.

Any insight appreciated!

Mike

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