Re: [hylafax-users] MultiTech MT5634ZPX-PCI-V92 and Wedging

[Steve Tuckner <STUCKNER@xxxxxxxxxxxxx>]

Not being a hylafax expert it makes me wonder about how that call ended.
There was a problem earlier with the ZPX-PCI and Hylafax where Hylafax would
drop DTR instead of hanging up with an ATH. Could this be the issue here?

Steve Tuckner
Multi-Tech Systems

> -----Original Message-----
> From: hylafax-users-bounce@xxxxxxxxxxx
> [mailto:hylafax-users-bounce@xxxxxxxxxxx]On Behalf Of Mike McMullen
> Sent: Friday, February 18, 2005 2:11 PM
> To: hylafax-users@xxxxxxxxxxx
> Subject: Re: [hylafax-users] MultiTech MT5634ZPX-PCI-V92 and Wedging
>
>
>
> ----- Original Message -----
> From: "Lee Howard" <faxguy@xxxxxxxxxxxxxxxx>
> To: "Mike McMullen" <mlm@xxxxxxxxxxxxxxxxxx>
> Cc: <hylafax-users@xxxxxxxxxxx>
> Sent: Wednesday, February 16, 2005 9:50 AM
> Subject: Re: [hylafax-users] MultiTech MT5634ZPX-PCI-V92 and Wedging
>
>
> > On 2005.02.16 09:35 Mike McMullen wrote:
> >
> >> I have noticed that right before the wedging occurs, a fax was
> >> received
> >> that failed with the following message:
> >
> >>    Received premature V.34 termination.
> >>
> >> I'm also seeing as I posted yesterday:
> >>
> >> "Failed to properly detect hight-speed data carrier"
> >>
> >> And sometimes the modem wedges after that.
> >>
> >> I've attached the config file for one of the modems. Wedging errors
> >> appear with equal frequency on either modem.
> >>
> >> I can supply logs if someone thinks that would help.
> >>
> >> Any insight appreciated!
> >
> > The thing to do would be to see if the modem really is
> wedged.  So when
> > the modem wedges, without power-cycling the modem or
> otherwise changing
> > things, run 'minicom -o' on it and see if you can get it to respond
> > after a few ATZs or something.  If that doesn't work, then
> maybe let
> > minicom initialize it (by omitting the -o).  If you can get it to
> > respond, then HylaFAX needs some improvement with the
> "reset" routine.
> > If you can't, then the modem really is hung, and it's
> likely a firmware
> > issue that MultiTech will need to examine.
> >
> > The session log that causes the modem to hang/wedge would
> be useful in
> > assisting you.
> >
> > Lee.
>
> Hi Lee/Bill and all other interested parties,
>
> One of the modems wedged this morning and per your
> suggestion,  I turned off
> the faxgetty on the modem and removed it from hylafax and ran minicom
> on it. Using the speed in the conf.modem file of 56K I was
> unable to get
> any response at all from the modem.
>
> I ran it at 38.4K just to cover the bases and no response at
> all. So I had to remove the
> phone lines, reboot and everything was back to normal.
>
> An incoming fax attempt failed about 5 times before the modem
> wedged. After the
> last failed attempt it appears the modem wedged. I've
> attached the com log if that
> can provide any help.
>
> Any insight appreciated!
>
> Mike
>
>
>


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