Re: [hylafax-users] Unspecified Phase C error (rocketmodem ISA)

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

On 2005.01.19 15:43 RaFFe wrote:
> Hej
>
> fax server configuration :
> Optiplex GX100
> PIII 400, RAM 64m, HD6GO
> Linux Red hat 8
> Hylafax 4.2.0
> 1 Comfort Rocketmodem ISA 4 ports
> 2 modems configured in Class2, mainly used to massivly
> receive fax with a big charge some hours during a week
> (in a newspaper)

These modems (RocketModems) run very reliably in Class 1.  Do yourself 
a favor and run your RocketModem in Class 1.

>  I've read an answer of Lee Howard about this kind of
> error
> (http://www.hylafax.org/archive/2003-06/msg00090.html)
>
> Is this error uncorrigible for rocketmodem ISA ? Why
> hylafax cannot restart the modem ?

The firmware/driver is locking up.  It's probably locking up due to an 
error in the Class 2 portion of the firmware, but it could be even 
deeper.  HylaFAX cannot reset the modem independently without you 
configuring it to do that.  In the 4.2.1 release there is a new feature 
allowing you to have a 'resetmodem' script where you could have it 
unload the module (you'd probably have to stop all the faxgettys first) 
and then reload it.  That may or may not work for you, though.

> For restart, I must shutdown the server then restart,
> also, just whith a reboot, modem wedged again.

This process works for you because it reloads the driver.  There is a 
possibility that the lockup is something beyond the capability of 
recovery by reloading the module.  In this case, you'll need to do just 
like you're doing.

In any case, there's a fair chance that you won't have to worry about 
any of this if you just switch to Class 1.

Lee.

____________________ HylaFAX(tm) Users Mailing List _______________________
 To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi
On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx < /dev/null
 *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*