Re: [hylafax-users] High Error Rates revisited.

[Stephen Carville <stephen@xxxxxxxxxxxxxx>]

On Mon August 2 2004 11:32 am, Bill Binko wrote:
> On Mon, 2 Aug 2004, Stephen Carville wrote:
> > On Mon August 2 2004 10:50 am, Lee Howard wrote:
> >
> > <snip>
> >
> > > Again, the receiver hung up when HylaFAX told them that the page was
> > > not received properly.
> > >
> > > HylaFAX can only do so much.  If there is noise on the line or if the
> > > modulators on the modem generate noise, then HylaFAX cannot resolve
> > > that.  Both of these logs indicate that some catastrophic noise event
> > > occurred to interfere with the data it received from the sender.
> > > HylaFAX informed the sender that the data was not acceptable, and the
> > > sender chose to hang up.  What more can HylaFAX do?
>
> Stephen, I saw a similar problem on my test machine a while ago.  I hate
> to sound simplistic, but is there any chance call-waiting has been enabled
> on the line?  Or perhaps it's a PBX based system that signals through when
> a second line is ringin?  I just seem to actually remember saying the
> words "catastrophic line noise" before we figured that out.

I doubt it but I'll have that checked JIC.

> Also, Lee, can't he set the # of bad lines higher?  That might get him
> past the threshold he's facing.  He'll get uglier faxes, but more of them.

If the error occurs on any page after number one, the faxes _do_ get thru -- 
ugly pages and all.  Since only a minority of the client machines seems to be 
willing to resend a rejected page it would almost be better if hylafax just 
rejected the whole thing.

-- 
Stephen Carville
Unix and Network Adminstrator
DPSI
6033 W.Century Blvd.
Los Angeles, CA 90045
310-342-3602

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