Re: [hylafax-users] High Error Rates revisited.

[Bill Binko <bill-sender-4b2fd6@xxxxxxxxx>]

On Mon, 2 Aug 2004, Stephen Carville wrote:

> On Mon August 2 2004 10:50 am, Lee Howard wrote:
>
> <snip>
>
> > Again, the receiver hung up when HylaFAX told them that the page was
> > not received properly.
> >
> > HylaFAX can only do so much.  If there is noise on the line or if the
> > modulators on the modem generate noise, then HylaFAX cannot resolve
> > that.  Both of these logs indicate that some catastrophic noise event
> > occurred to interfere with the data it received from the sender.
> > HylaFAX informed the sender that the data was not acceptable, and the
> > sender chose to hang up.  What more can HylaFAX do?
>

Stephen, I saw a similar problem on my test machine a while ago.  I hate
to sound simplistic, but is there any chance call-waiting has been enabled
on the line?  Or perhaps it's a PBX based system that signals through when
a second line is ringin?  I just seem to actually remember saying the
words "catastrophic line noise" before we figured that out.

Also, Lee, can't he set the # of bad lines higher?  That might get him
past the threshold he's facing.  He'll get uglier faxes, but more of them.

Bill


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