[hylafax-users] Anyone had success with HylaFAX and ZyXel Omni 56K modem?

["Miles K. Forrest" <mforrest@promicro.com>]

I'm having a terrible time getting HylaFAX to work properly.  I'm using 
Mandrake 8.0 with version hylafax-server-4.1-0.11 (rpm install) with a 
single Zyxel Omni 56K modem. The system is running at an office in a 
neighbouring city.

When I send faxes from my home office, it receives practically 100% of 
the time from either my fax modem or my stand-alone fax machine. 
 However, about 30% of the time other fax jobs from various recipients 
fail.  Here's a sample failed job:

Nov 07 14:58:09.83: [ 1506]: SESSION BEGIN 00000495 16045558867
Nov 07 14:58:09.83: [ 1506]: <-- [4:ATA\r]
Nov 07 14:58:19.69: [ 1506]: --> [4:+FCO]
Nov 07 14:58:19.69: [ 1506]: ANSWER: FAX CONNECTION
Nov 07 14:58:19.69: [ 1506]: RECV FAX: begin
Nov 07 14:58:20.19: [ 1506]: --> [27:+FTI:"    D&B"]
Nov 07 14:58:20.19: [ 1506]: REMOTE TSI "D&B"
Nov 07 14:58:20.19: [ 1506]: --> [20:+FCS:0,5,0,2,0,0,0,0]
Nov 07 14:58:20.19: [ 1506]: REMOTE wants 14400 bit/s
Nov 07 14:58:20.19: [ 1506]: REMOTE wants page width 1728 pixels in 215 mm
Nov 07 14:58:20.19: [ 1506]: REMOTE wants unlimited page length
Nov 07 14:58:20.19: [ 1506]: REMOTE wants 3.85 line/mm
Nov 07 14:58:20.19: [ 1506]: REMOTE wants 1-D MR
Nov 07 14:58:20.19: [ 1506]: --> [2:OK]
Nov 07 14:58:20.19: [ 1506]: <-- [7:AT+FDR\r]
Nov 07 14:58:25.49: [ 1506]: --> [20:+FCS:0,5,0,2,0,0,0,0]
Nov 07 14:58:25.49: [ 1506]: REMOTE wants 14400 bit/s
Nov 07 14:58:25.49: [ 1506]: REMOTE wants page width 1728 pixels in 215 mm
Nov 07 14:58:25.49: [ 1506]: REMOTE wants unlimited page length
Nov 07 14:58:25.49: [ 1506]: REMOTE wants 3.85 line/mm
Nov 07 14:58:25.49: [ 1506]: REMOTE wants 1-D MR
Nov 07 14:58:25.49: [ 1506]: --> [7:CONNECT]
Nov 07 14:58:25.49: [ 1506]: RECV: begin page
Nov 07 14:58:25.49: [ 1506]: RECV: send trigger 022
Nov 07 14:58:25.49: [ 1506]: <-- data [1]
Nov 07 14:58:38.93: [ 1506]: RECV: 24149 bytes of data, 8 total lines
Nov 07 14:58:40.40: [ 1506]: --> [14:+FPS:2,5,3,3,0]
Nov 07 14:58:40.40: [ 1506]: --> [2:OK]
Nov 07 14:59:10.40: [ 1506]: MODEM <Timeout>
Nov 07 14:59:10.40: [ 1506]: REMOTE HANGUP: Unspecified Phase C error, 
including too much delay between TCF and +FDR command (code 90)
Nov 07 14:59:10.40: [ 1506]: RECV FAX (00000495): recvq/fax00334.tif 
from D&B, route
to <unspecified>, 0 pages in 0:51
Nov 07 14:59:10.40: [ 1506]: RECV FAX: Unspecified Phase C error, 
including too much delay between TCF and +FDR command
Nov 07 14:59:10.40: [ 1506]: <-- [7:AT+FKS\r]
Nov 07 14:59:11.91: [ 1506]: --> [7:+FHS:00]
Nov 07 14:59:11.91: [ 1506]: REMOTE HANGUP: Normal and proper end of 
connection (code 0)
Nov 07 14:59:11.91: [ 1506]: --> [2:OK]
Nov 07 14:59:11.91: [ 1506]: RECV FAX (00000495): session with D&B 
terminated abnormally: Unspecified Phase C error, including too much 
delay between TCF and +FDR command
Nov 07 14:59:11.91: [ 1506]: RECV FAX: bin/faxrcvd "recvq/fax00334.tif" 
"ttyS0" "00000495" "Unspecified Phase C error, including too much delay 
between TCF and +FDR command"
Nov 07 14:59:11.96: [ 1506]: RECV FAX: end
Nov 07 14:59:11.96: [ 1506]: SESSION END

I have already reduced the modem speed to 19200 which improved the 
reliability a bit, but not even close to reliable.  Searching the 
archives reveals a lot of different advice, but everything I've tried 
has failed.  I'd like to try and avoid troubleshooting the "microsoft" 
way (start swapping hardware until something works).  If it's HylaFAX, 
how can this be fixed?  Is the HylaFAX project active, or should I be 
looking somewhere else for a fax solution?  I'm sure that this is a 
problem that can be solved with this modem since other people have had 
great success with the Zyxel modems.

Thanks in advance,

Miles K. Forrest




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