Re: [hylafax-users] How to troubleshoot modem answering problem?

[Joe <joe@xxxxxxxxxxxxxxx>]

Tadeusz Andrzej Kad?ubowski wrote:
> Thus wrote Joe:
> > I have a modem that stopped answering the line.  I have
> > confirmed that the line is in fact ringing to the modem.
> > I have done a "hylafax stop" then "hylafax start" with
> > no luck.  I have not tried to reboot the server.  The
> > modems are MultiTech MULTIMODEM ZPX INTERNAL V.92
> > ( MT5634ZPX-PCI-U-NV ).  Faxstat shows running and idle
> > while it is ringing.  I have not made the modem "down"
> > with faxstate.  I have connected to the modem with cu
> > and any command I issue responds with OK.  What is a
> > good procedure to use to figure out why it won't answer?
>
> What comes to my mind...
>
> Double-check cabling. Maybe the telephone line is broken? I have learned never
> to trust cables.

Phone line is ok.

> Can You call some other device using minicom/cu/whatever?
> Can You send faxes without any problems?

If I try a call with cu it responds "NO DIALTONE".  I have verified
there is dialtone.

> Does rebootting the server solve the problem? It might be that the modem is
> broken and blocks after some time. Modem driver's might also be faulty.

Rebooting fixed it.

> Does HylaFAX try to answer the phone and produce any logs in
> /var/spool/fax/log/? If yes, then could You show this logs to us?


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