[hylafax-users] Eicon Diva: not receiving faxes

To: hylafax-users@xxxxxxxxxxx
Subject: [hylafax-users] Eicon Diva: not receiving faxes
From: Jens Vagelpohl <jens@xxxxxxxxxxxxx>
Date: Sat, 21 Jan 2006 21:55:24 +0000

Hi all,

I just set up HylaFax v. 4.2.5 on a RHEL4 box using the RPM on hylafax.org following the instructions to the letter. I have a Eicon Diva Server V-BRI ISDN card installed. HylaFAX answers the line correctly, and there is no error indication from my testing fax sender (the fax printer on Mac OS X), but there doesn't seem to be any fax data ending up on the server side.

There are two indications that I see which tell me something is not quite right. The log (see [2] at bottom) says...

Jan 21 22:23:51 localhost FaxGetty[11220]: --> [4:RING] Jan 21 22:23:51 localhost FaxGetty[11220]: ANSWER: Ring detected without successful handshake <continuing communication snipped>

and

<previous communication snipped> Jan 21 22:24:07 localhost FaxGetty[11220]: MODEM: Model DIVA Unix ISDN Modem Jan 21 22:24:07 localhost FaxGetty[11220]: MODEM: Revision Version 1.0 Jan 21 22:24:07 localhost FaxGetty[11220]: <-- [10:AT+FDCC=?\r] Jan 21 22:24:07 localhost FaxGetty[11220]: --> [35:(0,1),(0-D),(0-2), (0-2),0,(0-2),0,0] Jan 21 22:24:07 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:07 localhost FaxGetty[11220]: Error parsing AT+FDCC=? response: "(0,1),(0-D),(0-2),(0-2),0,(0-2),0,0" <continuing communication snipped>

The configuration is shown in [1], it is a basic no-frills configuration generated by faxaddmodem where all I did afterwards was to comment out the "ModemType" line to make it autodetect the modem. Setting it to Class2 (or using the "eicon-2" sample config) leads to the "Error parsing..." error message shown above and faxgetty then complains the modem is wedged. Setting it to Class1 will also show the "Ring detected without successful handshake" message and the "disappeared fax" symptom.

I have googled the list and looked at the HylaFAX site troubleshooting tips, but the mailing list threads either died off without answer or the situation involved completely different hardware. What it did seem to say is that this is a modem config issue.

Does anyone have a Eicon Diva Server V-BRI or V4-BRI running successfully and wouldn't mind sharing their config?

Cheers,

jens


[1]
CountryCode:            49
AreaCode:               441
FAXNumber:              "+49 441 XXXXXXXX"
LongDistancePrefix:     0
InternationalPrefix:    00
DialStringRules:        etc/dialrules.europe
#ServerTracing:         1
ServerTracing:          47
#SessionTracing:                11
SessionTracing:         262155
RecvFileMode:           0600
LogFileMode:            0600
DeviceMode:             0600
RingsBeforeAnswer:      1
SpeakerVolume:          off
GettyArgs:              "-h %l dx_%s"
LocalIdentifier:        "XXXXXXXXXXX"
TagLineFont:            etc/lutRS18.pcf
TagLineFormat:          "From %%l|%c|Page %%P of %%T"
MaxRecvPages:           50
#

#ModemType: Class2 # use this to supply a hint

[2] Jan 21 22:23:51 localhost FaxGetty[11220]: --> [4:RING] Jan 21 22:23:51 localhost FaxGetty[11220]: ANSWER: Ring detected without successful handshake Jan 21 22:23:51 localhost FaxGetty[11220]: <-- [5:ATH0\r] Jan 21 22:23:51 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:23:51 localhost FaxGetty[11220]: MODEM set DTR OFF Jan 21 22:23:52 localhost FaxGetty[11220]: MODEM set DTR OFF Jan 21 22:23:52 localhost FaxGetty[11220]: DELAY 75 ms Jan 21 22:23:52 localhost FaxGetty[11220]: MODEM set DTR ON Jan 21 22:23:52 localhost FaxGetty[11220]: DELAY 2600 ms Jan 21 22:23:56 localhost FaxGetty[11220]: MODEM set baud rate: 19200 baud, input flow XON/XOFF, output flow XON/XOFF Jan 21 22:23:56 localhost FaxGetty[11220]: DELAY 10 ms Jan 21 22:23:56 localhost FaxGetty[11220]: MODEM flush i/o Jan 21 22:23:56 localhost FaxGetty[11220]: <-- [4:ATZ\r] Jan 21 22:23:56 localhost FaxGetty[11220]: --> [3:ATZ] Jan 21 22:23:56 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:23:56 localhost FaxGetty[11220]: DELAY 3000 ms Jan 21 22:23:59 localhost FaxGetty[11220]: MODEM flush i/o Jan 21 22:23:59 localhost FaxGetty[11220]: <-- [7:ATS0=0\r] Jan 21 22:23:59 localhost FaxGetty[11220]: --> [6:ATS0=0] Jan 21 22:23:59 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:23:59 localhost FaxGetty[11220]: <-- [5:ATE0\r] Jan 21 22:23:59 localhost FaxGetty[11220]: --> [4:ATE0] Jan 21 22:23:59 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:23:59 localhost FaxGetty[11220]: <-- [5:ATV1\r] Jan 21 22:23:59 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:23:59 localhost FaxGetty[11220]: <-- [5:ATQ0\r] Jan 21 22:23:59 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:23:59 localhost FaxGetty[11220]: <-- [7:ATS8=2\r] Jan 21 22:23:59 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:23:59 localhost FaxGetty[11220]: <-- [8:ATS7=60\r] Jan 21 22:23:59 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:23:59 localhost FaxGetty[11220]: <-- [12:AT+FCLASS=?\r] Jan 21 22:23:59 localhost FaxGetty[11220]: --> [5:0,1,2] Jan 21 22:23:59 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:23:59 localhost FaxGetty[11220]: MODEM Supports "Data" Jan 21 22:23:59 localhost FaxGetty[11220]: MODEM Supports "Class 1" Jan 21 22:23:59 localhost FaxGetty[11220]: MODEM Supports "Class 2" Jan 21 22:23:59 localhost FaxGetty[11220]: <-- [12:AT+FCLASS=0\r] Jan 21 22:23:59 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:23:59 localhost FaxGetty[11220]: <-- [5:ATI3\r] Jan 21 22:23:59 localhost FaxGetty[11220]: --> [16:Eicon ISDN Modem] Jan 21 22:23:59 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:23:59 localhost FaxGetty[11220]: MODEM: Mfr Eicon ISDN Modem Jan 21 22:23:59 localhost FaxGetty[11220]: <-- [5:ATI0\r] Jan 21 22:23:59 localhost FaxGetty[11220]: --> [16:Eicon ISDN Modem] Jan 21 22:23:59 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:23:59 localhost FaxGetty[11220]: MODEM: Model Eicon ISDN Modem Jan 21 22:23:59 localhost FaxGetty[11220]: MODEM set DTR OFF Jan 21 22:23:59 localhost FaxGetty[11220]: DELAY 75 ms Jan 21 22:23:59 localhost FaxGetty[11220]: MODEM set DTR ON Jan 21 22:23:59 localhost FaxGetty[11220]: DELAY 2600 ms Jan 21 22:24:03 localhost FaxGetty[11220]: MODEM set baud rate: 19200 baud, input flow XON/XOFF, output flow XON/XOFF Jan 21 22:24:03 localhost FaxGetty[11220]: DELAY 10 ms Jan 21 22:24:03 localhost FaxGetty[11220]: MODEM flush i/o Jan 21 22:24:03 localhost FaxGetty[11220]: <-- [4:ATZ\r] Jan 21 22:24:03 localhost FaxGetty[11220]: --> [3:ATZ] Jan 21 22:24:03 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:03 localhost FaxGetty[11220]: DELAY 3000 ms Jan 21 22:24:06 localhost FaxGetty[11220]: MODEM flush i/o Jan 21 22:24:06 localhost FaxGetty[11220]: <-- [7:ATS0=0\r] Jan 21 22:24:06 localhost FaxGetty[11220]: --> [6:ATS0=0] Jan 21 22:24:06 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:06 localhost FaxGetty[11220]: <-- [5:ATE0\r] Jan 21 22:24:06 localhost FaxGetty[11220]: --> [4:ATE0] Jan 21 22:24:06 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:06 localhost FaxGetty[11220]: <-- [5:ATV1\r] Jan 21 22:24:06 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:06 localhost FaxGetty[11220]: <-- [5:ATQ0\r] Jan 21 22:24:06 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:06 localhost FaxGetty[11220]: <-- [7:ATS8=2\r] Jan 21 22:24:06 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:06 localhost FaxGetty[11220]: <-- [8:ATS7=60\r] Jan 21 22:24:06 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:06 localhost FaxGetty[11220]: <-- [12:AT+FCLASS=?\r] Jan 21 22:24:06 localhost FaxGetty[11220]: --> [5:0,1,2] Jan 21 22:24:06 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:07 localhost FaxGetty[11220]: MODEM Supports "Data" Jan 21 22:24:07 localhost FaxGetty[11220]: MODEM Supports "Class 1" Jan 21 22:24:07 localhost FaxGetty[11220]: MODEM Supports "Class 2" Jan 21 22:24:07 localhost FaxGetty[11220]: <-- [12:AT+FCLASS=2\r] Jan 21 22:24:07 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:07 localhost FaxGetty[11220]: <-- [9:AT+FMFR?\r] Jan 21 22:24:07 localhost FaxGetty[11220]: --> [22:Eicon Technology Corp.] Jan 21 22:24:07 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:07 localhost FaxGetty[11220]: MODEM: Mfr Eicon Technology Corp. Jan 21 22:24:07 localhost FaxGetty[11220]: <-- [9:AT+FMDL?\r] Jan 21 22:24:07 localhost FaxGetty[11220]: --> [20:DIVA Unix ISDN Modem] Jan 21 22:24:07 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:07 localhost FaxGetty[11220]: <-- [9:AT+FREV?\r] Jan 21 22:24:07 localhost FaxGetty[11220]: --> [11:Version 1.0] Jan 21 22:24:07 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:07 localhost FaxGetty[11220]: MODEM: Model DIVA Unix ISDN Modem Jan 21 22:24:07 localhost FaxGetty[11220]: MODEM: Revision Version 1.0 Jan 21 22:24:07 localhost FaxGetty[11220]: <-- [10:AT+FDCC=?\r] Jan 21 22:24:07 localhost FaxGetty[11220]: --> [35:(0,1),(0-D),(0-2), (0-2),0,(0-2),0,0] Jan 21 22:24:07 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:07 localhost FaxGetty[11220]: Error parsing AT+FDCC=? response: "(0,1),(0-D),(0-2),(0-2),0,(0-2),0,0" Jan 21 22:24:07 localhost FaxGetty[11220]: MODEM set DTR OFF Jan 21 22:24:07 localhost FaxGetty[11220]: DELAY 75 ms Jan 21 22:24:07 localhost FaxGetty[11220]: MODEM set DTR ON Jan 21 22:24:07 localhost FaxGetty[11220]: DELAY 2600 ms Jan 21 22:24:11 localhost FaxGetty[11220]: MODEM set baud rate: 19200 baud, input flow XON/XOFF, output flow XON/XOFF Jan 21 22:24:11 localhost FaxGetty[11220]: DELAY 10 ms Jan 21 22:24:11 localhost FaxGetty[11220]: MODEM flush i/o Jan 21 22:24:11 localhost FaxGetty[11220]: <-- [4:ATZ\r] Jan 21 22:24:11 localhost FaxGetty[11220]: --> [3:ATZ] Jan 21 22:24:11 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:11 localhost FaxGetty[11220]: DELAY 3000 ms Jan 21 22:24:14 localhost FaxGetty[11220]: MODEM flush i/o Jan 21 22:24:14 localhost FaxGetty[11220]: <-- [7:ATS0=0\r] Jan 21 22:24:14 localhost FaxGetty[11220]: --> [6:ATS0=0] Jan 21 22:24:14 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:14 localhost FaxGetty[11220]: <-- [5:ATE0\r] Jan 21 22:24:14 localhost FaxGetty[11220]: --> [4:ATE0] Jan 21 22:24:14 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:14 localhost FaxGetty[11220]: <-- [5:ATV1\r] Jan 21 22:24:14 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:14 localhost FaxGetty[11220]: <-- [5:ATQ0\r] Jan 21 22:24:14 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:14 localhost FaxGetty[11220]: <-- [7:ATS8=2\r] Jan 21 22:24:14 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:14 localhost FaxGetty[11220]: <-- [8:ATS7=60\r] Jan 21 22:24:14 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:14 localhost FaxGetty[11220]: <-- [12:AT+FCLASS=?\r] Jan 21 22:24:14 localhost FaxGetty[11220]: --> [5:0,1,2] Jan 21 22:24:14 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:14 localhost FaxGetty[11220]: MODEM Supports "Data" Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports "Class 1" Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports "Class 2" Jan 21 22:24:15 localhost FaxGetty[11220]: <-- [12:AT+FCLASS=1\r] Jan 21 22:24:15 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:15 localhost FaxGetty[11220]: <-- [5:ATI3\r] Jan 21 22:24:15 localhost FaxGetty[11220]: --> [16:Eicon ISDN Modem] Jan 21 22:24:15 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM: Mfr Eicon ISDN Modem Jan 21 22:24:15 localhost FaxGetty[11220]: <-- [5:ATI0\r] Jan 21 22:24:15 localhost FaxGetty[11220]: --> [16:Eicon ISDN Modem] Jan 21 22:24:15 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM: Model Eicon ISDN Modem Jan 21 22:24:15 localhost FaxGetty[11220]: <-- [9:AT+FTM=?\r] Jan 21 22:24:15 localhost FaxGetty[11220]: --> [41:3,24,48,72,73,74,96,97,98,121,122,145,146] Jan 21 22:24:15 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports 3.85 line/mm Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports 7.7 line/mm Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports 15.4 line/mm Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports R16 x 15.4 line/mm Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports 200 x 100 dpi Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports 200 x 200 dpi Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports 200 x 400 dpi Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports 300 x 300 dpi Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports 2400 bit/s Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports 4800 bit/s Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports 7200 bit/s Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports 9600 bit/s Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports 12000 bit/s Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports 14400 bit/s Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports A4 page width (215 mm) Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports B4 page width (255 mm) Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports A3 page width (303 mm) Jan 21 22:24:15 localhost FaxGetty[11220]: MODEM Supports A4 page length (297 mm) Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports B4 page length (364 mm) Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports unlimited page length Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports 1-D MH Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports 2-D MR Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports 2-D MMR Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports no ECM Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports T.30 Annex A, 64-byte ECM Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports T.30 Annex A, 256-byte ECM Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports 0 ms/scanline Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports 5 ms/scanline Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports 10 ms, 5 ms/ scanline Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports 10 ms/scanline Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports 20 ms, 10 ms/scanline Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports 20 ms/scanline Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports 40 ms, 20 ms/scanline Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM Supports 40 ms/scanline Jan 21 22:24:16 localhost FaxGetty[11220]: <-- [9:AT+FRM=?\r] Jan 21 22:24:16 localhost FaxGetty[11220]: --> [41:3,24,48,72,73,74,96,97,98,121,122,145,146] Jan 21 22:24:16 localhost FaxGetty[11220]: --> [2:OK] Jan 21 22:24:16 localhost FaxGetty[11220]: MODEM EICON ISDN MODEM Eicon ISDN Modem/ Jan 21 22:24:16 localhost FaxGetty[11220]: <-- [5:ATM0\r] Jan 21 22:24:16 localhost FaxGetty[11220]: --> [2:OK]

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