[hylafax-users] Tif files incomplete

Hi,

We are using Hylafax 4.2.1 with a Debian box. The System was working correctly up to last week. Sending and receiving faxes were working fine.

Now after receiving faxes the tif files generated are incomplete, even though log files for every fax received show that everything worked fine. For example:

Dec 22 13:37:09.14: [ 6622]: SESSION BEGIN 000000240 302107647306

Dec 22 13:37:09.14: [ 6622]: HylaFAX (tm) Version 4.2.1

Dec 22 13:37:09.14: [ 6622]: <-- [4:ATA\r]

Dec 22 13:37:18.39: [ 6622]: --> [5:+FCON]

Dec 22 13:37:18.39: [ 6622]: ANSWER: FAX CONNECTION DEVICE '/dev/ttyS0'

Dec 22 13:37:18.40: [ 6622]: RECV FAX: begin

Dec 22 13:37:20.02: [ 6622]: --> [29:+FTSI: " 00302108151374"]

Dec 22 13:37:20.02: [ 6622]: REMOTE TSI "00302108151374"

Dec 22 13:37:20.31: [ 6622]: --> [22:+FDCS: 1,5,0,2,0,0,0,0]

Dec 22 13:37:20.34: [ 6622]: REMOTE wants 14400 bit/s

Dec 22 13:37:20.34: [ 6622]: REMOTE wants A4 page width (215 mm)

Dec 22 13:37:20.34: [ 6622]: REMOTE wants unlimited page length

Dec 22 13:37:20.34: [ 6622]: REMOTE wants 7.7 line/mm

Dec 22 13:37:20.34: [ 6622]: REMOTE wants 1-D MH

Dec 22 13:37:20.44: [ 6622]: --> [2:OK]

Dec 22 13:37:20.44: [ 6622]: <-- [7:AT+FDR\r]

Dec 22 13:37:23.40: [ 6622]: --> [5:+FCFR]

Dec 22 13:37:25.92: [ 6622]: --> [22:+FDCS: 1,5,0,2,0,0,0,0]

Dec 22 13:37:25.92: [ 6622]: REMOTE wants 14400 bit/s

Dec 22 13:37:25.92: [ 6622]: REMOTE wants A4 page width (215 mm)

Dec 22 13:37:25.92: [ 6622]: REMOTE wants unlimited page length

Dec 22 13:37:25.92: [ 6622]: REMOTE wants 7.7 line/mm

Dec 22 13:37:25.92: [ 6622]: REMOTE wants 1-D MH

Dec 22 13:37:25.92: [ 6622]: --> [7:CONNECT]

Dec 22 13:37:25.92: [ 6622]: RECV: begin page

Dec 22 13:37:25.92: [ 6622]: RECV: send trigger 021

Dec 22 13:37:25.92: [ 6622]: <-- data [1]

Dec 22 13:37:25.92: [ 6622]: Copy quality checking performed by host

Dec 22 13:38:23.64: [ 6622]: RECV: 349 total lines, 0 bad lines, 0 consecutive bad lines

Dec 22 13:38:23.75: [ 6622]: --> [17:+FPTS: 1,2219,0,0]

Dec 22 13:38:27.47: [ 6622]: --> [7:+FET: 0]

Dec 22 13:38:27.47: [ 6622]: RECV recv MPS (more pages, same document)

Dec 22 13:38:27.58: [ 6622]: --> [2:OK]

Dec 22 13:38:27.58: [ 6622]: RECV send MCF (message confirmation)

Dec 22 13:38:27.59: [ 6622]: RECV FAX (000000240): from 00302108151374, page 1 in 1:07, INF, 7.7 line/mm, 1-D MH, 14400 bit/s

Dec 22 13:38:27.59: [ 6622]: <-- [7:AT+FDR\r]

Dec 22 13:38:29.95: [ 6622]: --> [7:CONNECT]

Dec 22 13:38:29.95: [ 6622]: RECV: begin page

Dec 22 13:38:29.95: [ 6622]: RECV: send trigger 021

Dec 22 13:38:29.95: [ 6622]: <-- data [1]

Dec 22 13:38:29.95: [ 6622]: Copy quality checking performed by host

Dec 22 13:39:11.92: [ 6622]: RECV: 375 total lines, 0 bad lines, 0 consecutive bad lines

Dec 22 13:39:12.03: [ 6622]: --> [17:+FPTS: 1,2219,0,0]

Dec 22 13:39:15.76: [ 6622]: --> [7:+FET: 0]

Dec 22 13:39:15.76: [ 6622]: RECV recv MPS (more pages, same document)

Dec 22 13:39:15.87: [ 6622]: --> [2:OK]

Dec 22 13:39:15.87: [ 6622]: RECV send MCF (message confirmation)

Dec 22 13:39:15.87: [ 6622]: RECV FAX (000000240): from 00302108151374, page 2 in 0:48, INF, 7.7 line/mm, 1-D MH, 14400 bit/s

Dec 22 13:39:15.87: [ 6622]: <-- [7:AT+FDR\r]

Dec 22 13:39:18.25: [ 6622]: --> [7:CONNECT]

Dec 22 13:39:18.25: [ 6622]: RECV: begin page

Dec 22 13:39:18.25: [ 6622]: RECV: send trigger 021

Dec 22 13:39:18.25: [ 6622]: <-- data [1]

Dec 22 13:39:18.25: [ 6622]: Copy quality checking performed by host

Dec 22 13:40:15.37: [ 6622]: RECV: 353 total lines, 0 bad lines, 0 consecutive bad lines

Dec 22 13:40:15.48: [ 6622]: --> [17:+FPTS: 1,2219,0,0]

Dec 22 13:40:19.20: [ 6622]: --> [7:+FET: 0]

Dec 22 13:40:19.20: [ 6622]: RECV recv MPS (more pages, same document)

Dec 22 13:40:19.31: [ 6622]: --> [2:OK]

Dec 22 13:40:19.31: [ 6622]: RECV send MCF (message confirmation)

Dec 22 13:40:19.31: [ 6622]: RECV FAX (000000240): from 00302108151374, page 3 in 1:04, INF, 7.7 line/mm, 1-D MH, 14400 bit/s

Dec 22 13:40:19.31: [ 6622]: <-- [7:AT+FDR\r]

Dec 22 13:40:21.73: [ 6622]: --> [7:CONNECT]

Dec 22 13:40:21.73: [ 6622]: RECV: begin page

Dec 22 13:40:21.73: [ 6622]: RECV: send trigger 021

Dec 22 13:40:21.73: [ 6622]: <-- data [1]

Dec 22 13:40:21.73: [ 6622]: Copy quality checking performed by host

Dec 22 13:41:03.43: [ 6622]: RECV: 378 total lines, 0 bad lines, 0 consecutive bad lines

Dec 22 13:41:03.54: [ 6622]: --> [17:+FPTS: 1,2219,0,0]

Dec 22 13:41:07.26: [ 6622]: --> [7:+FET: 2]

Dec 22 13:41:07.26: [ 6622]: RECV recv EOP (no more pages or documents)

Dec 22 13:41:07.37: [ 6622]: --> [2:OK]

Dec 22 13:41:07.37: [ 6622]: RECV send MCF (message confirmation)

Dec 22 13:41:07.37: [ 6622]: RECV FAX (000000240): from 00302108151374, page 4 in 0:48, INF, 7.7 line/mm, 1-D MH, 14400 bit/s

Dec 22 13:41:07.37: [ 6622]: RECV FAX (000000240): recvq/fax000000177.tif from 00302108151374, route to <unspecified>, 4 pages in 3:49

Dec 22 13:41:07.37: [ 6622]: <-- [7:AT+FDR\r]

Dec 22 13:41:10.09: [ 6622]: --> [8:+FHNG: 0]

Dec 22 13:41:10.09: [ 6622]: REMOTE HANGUP: Normal and proper end of connection (code 0)

Dec 22 13:41:10.09: [ 6622]: RECV FAX: bin/faxrcvd "recvq/fax000000177.tif" "ttyS0" "000000240" "" "" ""

Dec 22 13:41:10.10: [ 6622]: RECV FAX: end

Dec 22 13:41:10.10: [ 6622]: SESSION END

The generated tif is a one page tif (even though 4 pages were received) with only some cm on the top written. Everything else is clear.

Can you help me out,

Nasos Alekizoglou