Re: [hylafax-users] Faxes Stuck in Send Queue

["Darren Nickerson" <darren.nickerson@xxxxxxxx>]

"Dan Rowe" <drowe@xxxxxxxxxxxxx> wrote:


> Been looking into this and still have yet to figure out how to change that
> suspended to un-suspended

It's a little unusual, but not entirely incommon, to have jobs in the T 
(suspended) state. How they get that way may be of interest to you and can 
be deduced with some careful analysis, but from my read of your emails 
you're more interested in getting them OUT of that state right now ;-)

Because your jobs are being submitted with a userid that probably doesn't 
have an interactive login on your box (mailnull?) you'll need to make sure 
your HylaFAX setup has a UNIX user who is also a HylaFAX user, and who has 
HylaFAX administrative privileges. Look into the hosts.hfaxd man page for 
more information on this if this isn't ringing a bell.

Once you have created a HylaFAX user (with the same name as a UNIX user) 
with admin privileges, you need to do:

1. become that UNIX user (using su or a login).

2. type 'faxalter -v -A -p [jobid]'

The -A gets your user into admin mode and allows it to mess with user 
mailnull's jobs, anf the -p effectively 'pushes' the job, causing faxq to 
take it out of it's T state.

I've added the -v flag so that is this does _not_ work, you can show us 
output you might not normally see, but which will help us greatly.

As a final sanity check, please make sure you don't have multiple copies of 
faxq running in the process table.

-Darren

--
Darren Nickerson
Senior Sales & Support Engineer
iFAX Solutions, Inc. www.ifax.com
darren.nickerson@xxxxxxxx
+1.215.438.4638 x8106
+1.215.243.8335 (fax) 


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