Re: [hylafax-users] What is your percentage of hard failures

["support" <support@xxxxxxxxxxxx>]

Hi Andrew.

Is it possible to give your failure rates for just those fax's which fail
once connected ?  This is something that the fax application may be able to
control whereas failures due to bad or busy numbers might be more difficult.

Regards

Andrew Rinaldi
Mainpine Support
e: support@xxxxxxxxxxxx
w: http://www.mainpine.com
t: +44(0) 1373 830888
f: +44(0) 1373 830768

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Andrew Taylor
Sent: 02 September 2005 14:23
To: Peter Schoenster
Cc: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] What is your percentage of hard failures

We have 18 modems here in the US handling about 4000 fax jobs a day with
  a 35% average failure rate.
We also run HylaFAX in 12 overseas locations with single modem setups and
see from 30-50% failure rate.
I know of 1 fax machine that will not work with our MultiTechs, a Lexmark
T520 printer/modem but I am sure there are others.
The most common problems are bad fax numbers or extremely busy numbers.
Regards,
Andrew Taylor


Peter Schoenster wrote:
> Hi,
> 
> I am getting over 50% failures in outgoing faxes. It doesn't make 
> sense to me. It would make sense if I got 100% failure. I'm not 
> talking about busy signals etc.
> I'm talking about when hylafax connects to a remote fax machine but 
> fails to commmnicate, time and time again.
> 
> I get these 2 errors:
> 
> ERR No carrier detected = when using Class 1 No answer (T.30 T1 
> timeout) = when using Class 2.0
> 
> The same destination fax will return those 2 errors depending on what 
> I set for ModemType in config.modem
> 
> I've searched the archives and the web and I found 2 guys in the last 
> 4 years who seemed to have the same problem as me. I sent an email to 
> both. One guy said it was never resolved and he just used 
> mgetty+sendfax on freebsd and has been fine with that.
> 
> Perhaps this is normal? Are there fax machines with which hylafax 
> cannot communicate?  I have been testing with one fax number. The 
> person who owns the fax says that they see "Receiving ..." but then 
> nothing happens and the call just terminates. If using my Savin fax 
> machine I can send a fax to this fax machine.
> 
> I looked in some old logs from our fax server and it seems like it has 
> always been this way. I recently had to rebuild our linux box which 
> serves as the fax gateway and so I've been testing. In the past the 
> previous admin would ask me if our apps were sending faxes. I'd test 
> it against our local fax machine and if it worked I said all was well. 
> I never though to test against other types of fax machines. Our 
> previous admin would send out results which showed successful faxes 
> sent but not failures. Yet in the logs from the previous linux 
> configuration I see the same number of errors.
> 
> Anyone got a clue on this one? I did try adding the commas as someone 
> suggested as I was just curious but it made no difference.
> 
> 
> Thanks. 
> 
> 
>  
> 
> 
> 
> 
> 		
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