[hylafax-users] COMREC Errors with MultiTech MT1932ZDX Modems

["Brian S. Drexler" <bdrexler@xxxxxxxxxxxxxxxxxx>]

Greetings to all.  I’ve been having a problem with my HylaFAX solution that is growing more and more irritating.  I have been getting COMREC errors on more and more incoming faxes.  I will receive two out of three pages and then it seems to die.  I can’t figure out what’s going on.  After searching the internet for the last two days, the best thing that I have come up with to try is upgrading the firmware of my modems (which I can’t seem to find a firmware update because they are so old).  I contacted Multi-tech out of desperation but I doubt I will get a whole lot of help from them.  Does anyone have any idea what I could do to help this problem?  I have no problem with buying new modems, but that can get a bit pricey (especially since I’m using nine of these).  But I won’t rule that out as an option.  Any help or suggestions (including modem models I could use as a replacement) would be greatly appreciated.

 

I’m running RedHat 6.2, with HylaFAX 4.2.1 (upgraded a couple days ago). 

 

Here is a transcript from a failed fax.

 

The full document was not received because:

 

    COMREC error

 

    ---- Transcript of session follows ----

 

Apr 12 08:28:29.01: [26109]: SESSION BEGIN 00266840 19899897994524

Apr 12 08:28:29.01: [26109]: <-- [4:ATA\r]

Apr 12 08:28:37.09: [26109]: --> [5:+FCON]

Apr 12 08:28:37.09: [26109]: ANSWER: FAX CONNECTION

Apr 12 08:28:37.09: [26109]: MODEM input buffering enabled

Apr 12 08:28:37.09: [26109]: RECV FAX: begin

Apr 12 08:28:40.85: [26109]: --> [28:+FTSI:"        XXX XXX XXXX"]

Apr 12 08:28:40.85: [26109]: REMOTE TSI "XXX XXX XXXX"

Apr 12 08:28:40.85: [26109]: --> [21:+FDCS:0,3,0,2,0,0,0,3]

Apr 12 08:28:40.85: [26109]: REMOTE wants 9600 bit/s

Apr 12 08:28:40.85: [26109]: REMOTE wants page width 1728 pixels in 215 mm

Apr 12 08:28:40.85: [26109]: REMOTE wants unlimited page length

Apr 12 08:28:40.85: [26109]: REMOTE wants 3.85 line/mm

Apr 12 08:28:40.85: [26109]: REMOTE wants 1-D MR

Apr 12 08:28:40.85: [26109]: --> [2:OK]

Apr 12 08:28:40.85: [26109]: <-- [7:AT+FDR\r]

Apr 12 08:28:42.33: [26109]: --> [5:+FCFR]

Apr 12 08:28:42.33: [26109]: --> [28:+FTSI:"        XXX XXX XXXX"]

Apr 12 08:28:42.33: [26109]: REMOTE TSI "XXX XXX XXXX"

Apr 12 08:28:42.33: [26109]: --> [21:+FDCS:0,3,0,2,0,0,0,3]

Apr 12 08:28:42.33: [26109]: REMOTE wants 9600 bit/s

Apr 12 08:28:42.33: [26109]: REMOTE wants page width 1728 pixels in 215 mm

Apr 12 08:28:42.33: [26109]: REMOTE wants unlimited page length

Apr 12 08:28:42.33: [26109]: REMOTE wants 3.85 line/mm

Apr 12 08:28:42.33: [26109]: REMOTE wants 1-D MR

Apr 12 08:28:43.25: [26109]: --> [7:CONNECT]

Apr 12 08:28:43.25: [26109]: RECV: begin page

Apr 12 08:28:43.25: [26109]: RECV: send trigger 022

Apr 12 08:29:11.63: [26109]: RECV: 32740 bytes of data, 709 total lines

Apr 12 08:29:24.19: [26109]: RECV: 14692 bytes of data, 1062 total lines

Apr 12 08:29:24.19: [26109]: --> [20:+FPTS:2,1062,158,6,0]

Apr 12 08:29:25.57: [26109]: --> [6:+FET:0]

Apr 12 08:29:25.57: [26109]: RECV recv MPS (more pages, same document)

Apr 12 08:29:25.57: [26109]: --> [2:OK]

Apr 12 08:29:25.57: [26109]: RECV send RTN (retrain negative)

Apr 12 08:29:25.57: [26109]: <-- [7:AT+FDR\r]

Apr 12 08:29:32.73: [26109]: --> [5:+FCFR]

Apr 12 08:29:32.73: [26109]: --> [28:+FTSI:"        XXX XXX XXXX"]

Apr 12 08:29:32.73: [26109]: REMOTE TSI "XXX XXX XXXX"

Apr 12 08:29:32.73: [26109]: --> [21:+FDCS:0,3,0,2,0,0,0,3]

Apr 12 08:29:32.73: [26109]: REMOTE wants 9600 bit/s

Apr 12 08:29:32.73: [26109]: REMOTE wants page width 1728 pixels in 215 mm

Apr 12 08:29:32.73: [26109]: REMOTE wants unlimited page length

Apr 12 08:29:32.73: [26109]: REMOTE wants 3.85 line/mm

Apr 12 08:29:32.73: [26109]: REMOTE wants 1-D MR

Apr 12 08:29:33.25: [26109]: --> [7:CONNECT]

Apr 12 08:29:33.25: [26109]: RECV: begin page

Apr 12 08:29:33.25: [26109]: RECV: send trigger 022

Apr 12 08:30:01.11: [26109]: RECV: 32752 bytes of data, 1017 total lines

Apr 12 08:30:01.89: [26109]: RECV: 805 bytes of data, 1057 total lines

Apr 12 08:30:01.89: [26109]: --> [19:+FPTS:1,1057,50,4,0]

Apr 12 08:30:03.17: [26109]: --> [6:+FET:0]

Apr 12 08:30:03.17: [26109]: RECV recv MPS (more pages, same document)

Apr 12 08:30:03.17: [26109]: --> [2:OK]

Apr 12 08:30:03.17: [26109]: RECV send MCF (message confirmation)

Apr 12 08:30:03.17: [26109]: RECV FAX (00266840): from XXX XXX XXXX, page 1 in 1:23, INF, 3.85 line/mm, 1-D MR, 9600 bit/s

Apr 12 08:30:03.17: [26109]: <-- [7:AT+FDR\r]

Apr 12 08:30:05.57: [26109]: --> [7:CONNECT]

Apr 12 08:30:05.57: [26109]: RECV: begin page

Apr 12 08:30:05.57: [26109]: RECV: send trigger 022

Apr 12 08:30:25.61: [26109]: RECV: 19433 bytes of data, 1081 total lines

Apr 12 08:30:25.61: [26109]: --> [21:+FPTS:2,1081,337,15,0]

Apr 12 08:30:26.93: [26109]: --> [6:+FET:2]

Apr 12 08:30:26.93: [26109]: RECV recv EOP (no more pages or documents)

Apr 12 08:30:26.93: [26109]: --> [2:OK]

Apr 12 08:30:26.93: [26109]: RECV send RTN (retrain negative)

Apr 12 08:30:26.93: [26109]: <-- [7:AT+FDR\r]

Apr 12 08:30:29.69: [26109]: --> [8:+FHNG:72]

Apr 12 08:30:29.69: [26109]: REMOTE HANGUP: COMREC error (code 72)

Apr 12 08:30:29.69: [26109]: RECV FAX (00266840): recvq/fax11959.tif from XXX XXX XXXX, route to <unspecified>, 1 pages in 1:52

Apr 12 08:30:29.69: [26109]: RECV FAX: COMREC error

Apr 12 08:30:29.69: [26109]: RECV FAX (00266840): session with XXX XXX XXXX terminated abnormally: COMREC error

Apr 12 08:30:29.69: [26109]: RECV FAX: bin/faxrcvd "recvq/fax11959.tif" "ttyS7" "00266840" "COMREC error"