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[hylafax-users] Failure to train remote modem issue
Hi. I have this issue that I can't seem to get around
or find any clues anywhere. Running Hylafax 4.2.1 on
SUSE Enterprise 8 with a 4-port Rocketmodem III. The
Hylafax was built from source and the modem drivers,
also built from source, are the most recent. I have
two of these Rocketmodems, so I don't seem to have a
"bad one."
My faxes come back as "Failure to train remote modem
at 2400 bps or minimum speed" or occasionally "No
response to EOP repeated 3 tries." The worst thing is
that it doesn't happen every time. They come through
fine about 15% of the time, which is obviously
unacceptable. I did have an issue building Hylafax,
but that only involved libtiff and glibc, so I don't
believe that it is causing the problem here. The
other modem classes were of no help either. I have
tried sending to different types of fax machines and
even another fax server with a Rocketmodem II. Any
help decoding this gibberish or helping me find where
the problem lies would be greatly appreciated, as I
have spent 3 days on this already. Here is some
relevant info.
Your facsimile job to xxxxxxx failed because:
Failure to train remote modem at 2400 bps or
minimum speed; too many attempts to send
---- Transcript of session follows ----
Mar 23 20:19:23.36: [13659]: SESSION BEGIN 000000111
xxxxxxxxxx
Mar 23 20:19:23.36: [13659]: HylaFAX (tm) Version
4.2.1
Mar 23 20:19:23.36: [13659]: SEND FAX: JOB 51 DEST
xxxxxxx COMMID 000000111 DEVICE '/dev/ttyR0'
Mar 23 20:19:23.36: [13659]: <-- [14:AT+FCLASS=1.0\r]
Mar 23 20:19:23.48: [13659]: --> [2:OK]
Mar 23 20:19:23.48: [13659]: DIAL xxxxxxx
Mar 23 20:19:23.48: [13659]: <-- [12:ATDTxxxxxxx\r]
Mar 23 20:19:43.11: [13659]: --> [7:CONNECT]
Mar 23 20:19:44.81: [13659]: --> [2:OK]
Mar 23 20:19:44.81: [13659]: REMOTE NSF "00 00 11 80
00 8A 49 10 43 4F 4E 54 45 4D 50 4F 52 41 52 59 20 52
45 41 00 67 00"
Mar 23 20:19:44.81: [13659]: NSF remote fax equipment:
Canon Laser Class 9000 Series
Mar 23 20:19:44.81: [13659]: NSF remote station ID:
"FAX"
Mar 23 20:19:44.81: [13659]: <-- [9:AT+FRH=3\r]
Mar 23 20:19:44.83: [13659]: --> [7:CONNECT]
Mar 23 20:19:45.50: [13659]: --> [2:OK]
Mar 23 20:19:45.50: [13659]: REMOTE CSI "xxxxxxxxxx"
Mar 23 20:19:45.50: [13659]: <-- [9:AT+FRH=3\r]
Mar 23 20:19:45.52: [13659]: --> [7:CONNECT]
Mar 23 20:19:45.93: [13659]: --> [2:OK]
Mar 23 20:19:45.93: [13659]: REMOTE best rate 33600
bit/s
Mar 23 20:19:45.93: [13659]: REMOTE max A4 page width
(215 mm)
Mar 23 20:19:45.93: [13659]: REMOTE max unlimited page
length
Mar 23 20:19:45.93: [13659]: REMOTE best vres 7.7
line/mm
Mar 23 20:19:45.93: [13659]: REMOTE best format 2-D
MMR
Mar 23 20:19:45.93: [13659]: REMOTE supports T.30
Annex A, 256-byte ECM
Mar 23 20:19:45.93: [13659]: REMOTE best 20
ms/scanline
Mar 23 20:19:45.93: [13659]: USE 14400 bit/s
Mar 23 20:19:45.93: [13659]: USE error correction mode
Mar 23 20:19:45.93: [13659]: USE 0 ms/scanline
Mar 23 20:19:45.93: [13659]: SEND file
"docq/doc54.ps;f0"
Mar 23 20:19:45.93: [13659]: USE A4 page width (215
mm)
Mar 23 20:19:45.93: [13659]: USE unlimited page length
Mar 23 20:19:45.93: [13659]: USE 3.85 line/mm
Mar 23 20:19:45.93: [13659]: USE 2-D MMR
Mar 23 20:19:45.93: [13659]: SEND training at v.17
14400 bit/s
Mar 23 20:19:45.93: [13659]: <-- [9:AT+FTH=3\r]
Mar 23 20:19:45.97: [13659]: --> [7:CONNECT]
Mar 23 20:19:47.75: [13659]: --> [7:CONNECT]
Mar 23 20:19:48.22: [13659]: --> [2:OK]
Mar 23 20:19:48.22: [13659]: <-- [9:AT+FTS=7\r]
Mar 23 20:19:48.31: [13659]: --> [2:OK]
Mar 23 20:19:48.31: [13659]: <-- [11:AT+FTM=145\r]
Mar 23 20:19:48.35: [13659]: --> [7:CONNECT]
Mar 23 20:19:51.46: [13659]: --> [2:OK]
Mar 23 20:19:51.46: [13659]: <-- [9:AT+FRH=3\r]
Mar 23 20:19:51.91: [13659]: --> [7:CONNECT]
Mar 23 20:19:52.83: [13659]: --> [5:ERROR]
Mar 23 20:19:52.83: [13659]: MODEM Command error
Mar 23 20:19:52.83: [13659]: FCS error
Mar 23 20:19:52.83: [13659]: DELAY 1500 ms
Mar 23 20:19:54.33: [13659]: SEND training at v.17
12000 bit/s
Mar 23 20:19:54.33: [13659]: <-- [9:AT+FTH=3\r]
Mar 23 20:19:54.37: [13659]: --> [7:CONNECT]
Mar 23 20:19:56.16: [13659]: --> [7:CONNECT]
Mar 23 20:19:56.62: [13659]: --> [2:OK]
Mar 23 20:19:56.62: [13659]: <-- [9:AT+FTS=7\r]
Mar 23 20:19:56.70: [13659]: --> [2:OK]
Mar 23 20:19:56.70: [13659]: <-- [11:AT+FTM=121\r]
Mar 23 20:19:56.74: [13659]: --> [7:CONNECT]
Mar 23 20:19:59.86: [13659]: --> [2:OK]
Mar 23 20:19:59.86: [13659]: <-- [9:AT+FRH=3\r]
Mar 23 20:20:00.31: [13659]: --> [7:CONNECT]
Mar 23 20:20:01.22: [13659]: --> [5:ERROR]
Mar 23 20:20:01.22: [13659]: MODEM Command error
Mar 23 20:20:01.22: [13659]: FCS error
Mar 23 20:20:01.22: [13659]: DELAY 1500 ms
Mar 23 20:20:02.72: [13659]: SEND training at v.17
9600 bit/s
Mar 23 20:20:02.72: [13659]: <-- [9:AT+FTH=3\r]
Mar 23 20:20:02.76: [13659]: --> [7:CONNECT]
Mar 23 20:20:04.55: [13659]: --> [7:CONNECT]
Mar 23 20:20:05.00: [13659]: --> [2:OK]
Mar 23 20:20:05.00: [13659]: <-- [9:AT+FTS=7\r]
Mar 23 20:20:05.09: [13659]: --> [2:OK]
Mar 23 20:20:05.09: [13659]: <-- [10:AT+FTM=97\r]
Mar 23 20:20:05.13: [13659]: --> [7:CONNECT]
Mar 23 20:20:08.24: [13659]: --> [2:OK]
Mar 23 20:20:08.24: [13659]: <-- [9:AT+FRH=3\r]
Mar 23 20:20:08.71: [13659]: --> [7:CONNECT]
Mar 23 20:20:09.61: [13659]: --> [5:ERROR]
Mar 23 20:20:09.61: [13659]: MODEM Command error
Mar 23 20:20:09.61: [13659]: FCS error
Mar 23 20:20:09.61: [13659]: DELAY 1500 ms
Mar 23 20:20:11.11: [13659]: SEND training at v.29
9600 bit/s
Mar 23 20:20:11.11: [13659]: <-- [9:AT+FTH=3\r]
Mar 23 20:20:11.15: [13659]: --> [7:CONNECT]
Mar 23 20:20:12.94: [13659]: --> [7:CONNECT]
Mar 23 20:20:13.40: [13659]: --> [2:OK]
Mar 23 20:20:13.40: [13659]: <-- [9:AT+FTS=7\r]
Mar 23 20:20:13.49: [13659]: --> [2:OK]
Mar 23 20:20:13.49: [13659]: <-- [10:AT+FTM=96\r]
Mar 23 20:20:13.56: [13659]: --> [7:CONNECT]
Mar 23 20:20:15.51: [13659]: --> [2:OK]
Mar 23 20:20:15.51: [13659]: <-- [9:AT+FRH=3\r]
Mar 23 20:20:16.02: [13659]: --> [7:CONNECT]
Mar 23 20:20:16.93: [13659]: --> [5:ERROR]
Mar 23 20:20:16.93: [13659]: MODEM Command error
Mar 23 20:20:16.93: [13659]: FCS error
Mar 23 20:20:16.93: [13659]: DELAY 1500 ms
Mar 23 20:20:18.43: [13659]: SEND training at v.29
7200 bit/s
Mar 23 20:20:18.43: [13659]: <-- [9:AT+FTH=3\r]
Mar 23 20:20:18.47: [13659]: --> [7:CONNECT]
Mar 23 20:20:20.26: [13659]: --> [7:CONNECT]
Mar 23 20:20:20.72: [13659]: --> [2:OK]
Mar 23 20:20:20.72: [13659]: <-- [9:AT+FTS=7\r]
Mar 23 20:20:20.81: [13659]: --> [2:OK]
Mar 23 20:20:20.81: [13659]: <-- [10:AT+FTM=72\r]
Mar 23 20:20:20.88: [13659]: --> [7:CONNECT]
Mar 23 20:20:22.83: [13659]: --> [2:OK]
Mar 23 20:20:22.83: [13659]: <-- [9:AT+FRH=3\r]
Mar 23 20:20:23.32: [13659]: --> [7:CONNECT]
Mar 23 20:20:24.23: [13659]: --> [5:ERROR]
Mar 23 20:20:24.23: [13659]: MODEM Command error
Mar 23 20:20:24.23: [13659]: FCS error
Mar 23 20:20:24.23: [13659]: DELAY 1500 ms
Mar 23 20:20:25.73: [13659]: SEND training at v.27ter
4800 bit/s
Mar 23 20:20:25.73: [13659]: <-- [9:AT+FTH=3\r]
Mar 23 20:20:25.77: [13659]: --> [7:CONNECT]
Mar 23 20:20:27.56: [13659]: --> [7:CONNECT]
Mar 23 20:20:28.02: [13659]: --> [2:OK]
Mar 23 20:20:28.02: [13659]: <-- [9:AT+FTS=7\r]
Mar 23 20:20:28.11: [13659]: --> [2:OK]
Mar 23 20:20:28.11: [13659]: <-- [10:AT+FTM=48\r]
Mar 23 20:20:28.15: [13659]: --> [7:CONNECT]
Mar 23 20:20:30.58: [13659]: --> [2:OK]
Mar 23 20:20:30.58: [13659]: <-- [9:AT+FRH=3\r]
Mar 23 20:20:31.03: [13659]: --> [7:CONNECT]
Mar 23 20:20:31.94: [13659]: --> [5:ERROR]
Mar 23 20:20:31.94: [13659]: MODEM Command error
Mar 23 20:20:31.94: [13659]: FCS error
Mar 23 20:20:31.94: [13659]: DELAY 1500 ms
Mar 23 20:20:33.44: [13659]: SEND training at v.27ter
fallback mode 2400 bit/s
Mar 23 20:20:33.44: [13659]: <-- [9:AT+FTH=3\r]
Mar 23 20:20:33.48: [13659]: --> [7:CONNECT]
Mar 23 20:20:35.27: [13659]: --> [7:CONNECT]
Mar 23 20:20:35.73: [13659]: --> [2:OK]
Mar 23 20:20:35.73: [13659]: <-- [9:AT+FTS=7\r]
Mar 23 20:20:35.82: [13659]: --> [2:OK]
Mar 23 20:20:35.82: [13659]: <-- [10:AT+FTM=24\r]
Mar 23 20:20:35.87: [13659]: --> [7:CONNECT]
Mar 23 20:20:38.54: [13659]: --> [2:OK]
Mar 23 20:20:38.54: [13659]: <-- [9:AT+FRH=3\r]
Mar 23 20:20:39.00: [13659]: --> [7:CONNECT]
Mar 23 20:20:39.88: [13659]: --> [5:ERROR]
Mar 23 20:20:39.88: [13659]: MODEM Command error
Mar 23 20:20:39.88: [13659]: FCS error
Mar 23 20:20:39.88: [13659]: DELAY 1500 ms
Mar 23 20:20:41.39: [13659]: TRAINING failed
Mar 23 20:20:41.39: [13659]: <-- [9:AT+FTH=3\r]
Mar 23 20:20:41.42: [13659]: --> [7:CONNECT]
Mar 23 20:20:42.74: [13659]: --> [2:OK]
Mar 23 20:20:42.74: [13659]: SEND FAILED: JOB 51 DEST
xxxxxxx ERR Failure to train remote modem at 2400 bps
or minimum speed; too many attempts to send
Mar 23 20:20:42.74: [13659]: <-- [5:ATH0\r]
Mar 23 20:20:43.55: [13659]: --> [2:OK]
Mar 23 20:20:43.55: [13659]: SESSION END
config.ttyR0: (slightly trimmed)
# Generic Class 1.0 modem configuration.
#
CountryCode: 1
AreaCode: xxx
FAXNumber: xxx.xxx.xxxx
LongDistancePrefix: 1
InternationalPrefix: 011
DialStringRules: etc/dialrules
ServerTracing: 1
SessionTracing: 11
RecvFileMode: 0600
LogFileMode: 0600
DeviceMode: 0600
RingsBeforeAnswer: 1
SpeakerVolume: off
GettyArgs: "-h %l dx_%s"
LocalIdentifier: "Fax Server"
TagLineFont: etc/lutRS18.pcf
TagLineFormat: "From %%l|%c|Page %%P of %%T"
MaxRecvPages: 50
#
ModemType: Class1 # use this to
supply a hint
#ModemRate: 19200 # rate for
DCE-DTE communication
#ModemFlowControl: xonxoff # XON/XOFF
flow control assumed
#
#ModemSetupDTRCmd: AT&D2 # setup so DTR
drop resets modem
#ModemSetupDCDCmd: AT&C1 # setup so DCD
follows carrier
#GettyArgs: "-h %l dx_%s" # modem must
auto-detect fax/data
#
#ModemDialCmd: ATDT%s # T for tone
dialing
#
#ModemResetCmds: "" #
stuff to do when modem is reset
#ModemAnswerCmd: ATA # use
this to answer phone
#ModemNoFlowCmd: AT&K #
disable flow control cmd
#ModemHardFlowCmd: AT&K3 # hardware
flow control cmd
#ModemSoftFlowCmd: AT&K4 # software
flow control cmd
#ModemNoAutoAnswerCmd: ATS0=0 # disable
auto-answer
#
#ModemSetVolumeCmd: "ATM0 ATL0M1 ATL1M1 ATL2M1
ATL3M1"
#ModemEchoOffCmd: ATE0 # disable
command echo
#ModemVerboseResultsCmd: ATV1 #
enable verbose command results
#ModemResultCodesCmd: ATQ0 # enable
result codes
#ModemOnHookCmd: ATH0 #
place phone on hook (hangup)
#ModemSoftResetCmd: ATZ # do soft
reset of modem
#ModemSoftResetCmdDelay: 3000 # pause after
soft reset
#ModemWaitTimeCmd: ATS7=60 # wait 60
seconds for carrier
#ModemCommaPauseTimeCmd: ATS8=2 #
comma pause time is 2 seconds
#ModemRecvFillOrder: LSB2MSB # bit order of
received facsimile
#ModemSendFillOrder: LSB2MSB # bit order
modem expects for transmit
#
Class1Cmd: AT+FCLASS=1.0 # command to
enter class 1.0
Class1PPMWaitCmd: AT+FTS=7 # command to
stop and wait before PPM
Class1TCFWaitCmd: AT+FTS=7 # command to
stop and wait before TCF
Class1EOPWaitCmd: AT+FTS=9 # command to
stop and wait before EOP
Class1TCFResponseDelay: 75 # 75ms delay
between recv TCF & response
Class1SendMsgDelay: 200 # 75ms delay
after training
Class1SwitchingDelay: 75 # 150ms delay
in switching transmission direction
Class1TrainingRecovery: 1500 # 1.5sec delay
after training failure
Class1RecvAbortOK: 200 # wait 200ms
for abort response
Class1FrameOverhead: 4 # 4 byte
overhead in recvd HDLC frames
Class1RecvIdentTimer: 40000 # 35+5secs
waiting for ident frames
Class1TCFMaxNonZero: 10 # max 10% of
data may be non-zero
Class1TCFMinRun: 1000 # min run is
2/3rds of TCF duration
-Josh
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