Re: [hylafax-users] Multitech MT5634ZPX-PCI-V92/faxgetty no answe r

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

On 2005.02.28 06:30 "Donald, Adam" wrote:
> Lee
>
> I came in this morning, and neither of our Multitech MT5634ZPX-PCI-V92
> modems would respond to calls (however our external USR Courier
> answered
> OK).
> ServerTracing is set to 0xFFF and SessionTracing is set to 11 on both
> MT
> modems confs, however, I do not have any entries for either of these
> modems
> in /var/log/messages since this log rolled over on 2/27 (including the
> times
> I tried to get these modems to answer this morning).
> I pulled the last 200 lines of /var/log/messages.1 that contained
> FaxGetty,
> and attached it to this mail.  To get the faxgetty processes to
> answer, I
> killed the processes.  Do I need an additional level of logging
> specified?
> Is there a tracing level that I need to set to get more information to
> messages?  Is there anything else that I should be looking for?
> Thanks
> again for your help!

> Feb 25 17:25:53 fax FaxGetty[7651]: <-- [14:AT+F34=14,1,2\r]
> Feb 25 17:25:53 fax FaxGetty[7651]: --> [2:OK]
> Feb 25 17:25:53 fax FaxGetty[7651]: STATE CHANGE: RECEIVING -> RUNNING
> (timeout 30)
> Feb 25 17:25:53 fax FaxGetty[7651]: MODEM input buffering disabled

> Feb 25 17:26:08 fax FaxGetty[4549]: <-- [14:AT+F34=14,1,2\r]
> Feb 25 17:26:08 fax FaxGetty[4549]: --> [2:OK]
> Feb 25 17:26:08 fax FaxGetty[4549]: STATE CHANGE: LOCKWAIT -> RUNNING
> (timeout 30)
> Feb 25 17:26:08 fax FaxGetty[4549]: MODEM input buffering disabled

Adam,

According to your logs both modems were idling (waiting for RINGs) when 
they hung.  Meaning that they hung without any activity on them 
whatsoever.

Your modem hangs look suspiciously like hardware issues.  You should 
probably turn to MultiTech support at this point.  Note, however, it 
may not be that the modems are at fault.  It is possible that the 
motherboard or CPU or some other factor is causing the modems to hang.

Lee.

____________________ HylaFAX(tm) Users Mailing List _______________________
 To subscribe/unsubscribe, click http://lists.hylafax.org/cgi-bin/lsg2.cgi
On UNIX: mail -s unsubscribe hylafax-users-request@xxxxxxxxxxx < /dev/null
 *To learn about commercial HylaFAX(tm) support, mail sales@xxxxxxxxx*