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Re: [hylafax-users] Multitech MT5634ZPX-PCI-V92/faxgetty no answe r



On 2005.02.28 06:30 "Donald, Adam" wrote:
Lee

I came in this morning, and neither of our Multitech MT5634ZPX-PCI-V92
modems would respond to calls (however our external USR Courier
answered
OK).
ServerTracing is set to 0xFFF and SessionTracing is set to 11 on both
MT
modems confs, however, I do not have any entries for either of these
modems
in /var/log/messages since this log rolled over on 2/27 (including the
times
I tried to get these modems to answer this morning).
I pulled the last 200 lines of /var/log/messages.1 that contained
FaxGetty,
and attached it to this mail.  To get the faxgetty processes to
answer, I
killed the processes.  Do I need an additional level of logging
specified?
Is there a tracing level that I need to set to get more information to
messages?  Is there anything else that I should be looking for?
Thanks
again for your help!

Feb 25 17:25:53 fax FaxGetty[7651]: <-- [14:AT+F34=14,1,2\r]
Feb 25 17:25:53 fax FaxGetty[7651]: --> [2:OK]
Feb 25 17:25:53 fax FaxGetty[7651]: STATE CHANGE: RECEIVING -> RUNNING
(timeout 30)
Feb 25 17:25:53 fax FaxGetty[7651]: MODEM input buffering disabled

Feb 25 17:26:08 fax FaxGetty[4549]: <-- [14:AT+F34=14,1,2\r]
Feb 25 17:26:08 fax FaxGetty[4549]: --> [2:OK]
Feb 25 17:26:08 fax FaxGetty[4549]: STATE CHANGE: LOCKWAIT -> RUNNING
(timeout 30)
Feb 25 17:26:08 fax FaxGetty[4549]: MODEM input buffering disabled

Adam,


According to your logs both modems were idling (waiting for RINGs) when they hung. Meaning that they hung without any activity on them whatsoever.

Your modem hangs look suspiciously like hardware issues. You should probably turn to MultiTech support at this point. Note, however, it may not be that the modems are at fault. It is possible that the motherboard or CPU or some other factor is causing the modems to hang.

Lee.

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