[hylafax-users] Unspecified Phase C/B errors

To: hylafax-users@xxxxxxxxxxx
Subject: [hylafax-users] Unspecified Phase C/B errors
From: Adam Engel <adamengel@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
Date: Tue, 10 Aug 2004 13:19:43 -0400

Hi All,

I am running Hylafax 4.1.1 on a RedHat 7.2 machine. Using USRobotics 56k Faxmodems. We have about 12 fax lines going into 3 hylafax servers.

Lately I have been getting reports from clients that their faxes are not going through. I checked with the people that handle the actual faxes and found out that we drop an amazing amount of faxes during a week. We get hundreds of faxes everyday, and having dropped faxes is not good.

We are receiving "Unspecified Phase B" and "C" errors on the faxes that drop. I have pasted 1 of each occurance.

Here is the first, Phase C error:

Aug 10 12:18:40.65: [ 852]: SESSION BEGIN 00049536 14405056050
Aug 10 12:18:40.65: [ 852]: HylaFAX (tm) Version 4.1.1
Aug 10 12:18:40.65: [ 852]: <-- [4:ATA\r]
Aug 10 12:18:48.57: [ 852]: --> [4:+FCO]
Aug 10 12:18:48.57: [ 852]: ANSWER: FAX CONNECTION DEVICE '/dev/ttyS5'
Aug 10 12:18:48.57: [ 852]: RECV FAX: begin
Aug 10 12:18:50.69: [ 852]: --> [27:+FTI:" Autoclub"]
Aug 10 12:18:50.69: [ 852]: REMOTE TSI "Autoclub"
Aug 10 12:18:50.69: [ 852]: --> [20:+FCS:0,5,0,2,0,0,0,0]
Aug 10 12:18:50.69: [ 852]: REMOTE wants 14400 bit/s
Aug 10 12:18:50.70: [ 852]: REMOTE wants page width 1728 pixels in 215 mm
Aug 10 12:18:50.70: [ 852]: REMOTE wants unlimited page length
Aug 10 12:18:50.70: [ 852]: REMOTE wants 3.85 line/mm
Aug 10 12:18:50.70: [ 852]: REMOTE wants 1-D MR
Aug 10 12:18:50.70: [ 852]: --> [2:OK]
Aug 10 12:18:50.70: [ 852]: <-- [7:AT+FDR\r]
Aug 10 12:18:56.27: [ 852]: --> [7:CONNECT]
Aug 10 12:18:56.27: [ 852]: RECV: begin page
Aug 10 12:18:56.27: [ 852]: RECV: send trigger 022
Aug 10 12:19:01.90: [ 852]: RECV: 1085 total lines, 0 bad lines, 0
consecutive bad lines
Aug 10 12:19:01.90: [ 852]: --> [17:+FPS:1,1092,0,0,0]
Aug 10 12:19:03.18: [ 852]: --> [6:+FET:0]
Aug 10 12:19:03.18: [ 852]: RECV recv MPS (more pages, same document)
Aug 10 12:19:03.18: [ 852]: --> [2:OK]
Aug 10 12:19:03.18: [ 852]: RECV send MCF (message confirmation)
Aug 10 12:19:03.18: [ 852]: RECV FAX (00049536): from Autoclub, page 1 in
0:13, INF, 3.85 line/mm, 1-D MR, 14400 bit/s
Aug 10 12:19:03.18: [ 852]: <-- [7:AT+FDR\r]
Aug 10 12:19:05.58: [ 852]: --> [7:CONNECT]
Aug 10 12:19:05.58: [ 852]: RECV: begin page
Aug 10 12:19:05.58: [ 852]: RECV: send trigger 022
Aug 10 12:19:17.61: [ 852]: RECV: 1085 total lines, 0 bad lines, 0
consecutive bad lines
Aug 10 12:19:17.61: [ 852]: --> [17:+FPS:1,1092,0,0,0]
Aug 10 12:19:18.89: [ 852]: --> [6:+FET:0]
Aug 10 12:19:18.89: [ 852]: RECV recv MPS (more pages, same document)
Aug 10 12:19:18.89: [ 852]: --> [2:OK]
Aug 10 12:19:18.89: [ 852]: RECV send MCF (message confirmation)
Aug 10 12:19:18.89: [ 852]: RECV FAX (00049536): from Autoclub, page 2 in
0:15, INF, 3.85 line/mm, 1-D MR, 14400 bit/s
Aug 10 12:19:18.89: [ 852]: <-- [7:AT+FDR\r]
Aug 10 12:19:21.28: [ 852]: --> [7:CONNECT]
Aug 10 12:19:21.28: [ 852]: RECV: begin page
Aug 10 12:19:21.28: [ 852]: RECV: send trigger 022
Aug 10 12:19:43.66: [ 852]: RECV: 637 total lines, 4 bad lines, 1
consecutive bad lines
Aug 10 12:19:43.66: [ 852]: --> [16:+FPS:1,639,0,0,0]
Aug 10 12:19:49.90: [ 852]: --> [5:ERROR]
Aug 10 12:19:49.90: [ 852]: MODEM Command error
Aug 10 12:19:49.90: [ 852]: REMOTE HANGUP: Unspecified Phase C error,
including too much delay between TCF and +FDR command (code 90)
Aug 10 12:19:49.90: [ 852]: RECV FAX (00049536): recvq/fax47984.tif from
Autoclub, route to <unspecified>, 2 pages in 1:01
Aug 10 12:19:49.90: [ 852]: RECV FAX: Unspecified Phase C error, including
too much delay between TCF and +FDR command
Aug 10 12:19:49.90: [ 852]: <-- [7:AT+FKS\r]
Aug 10 12:19:50.14: [ 852]: --> [2:OK]
Aug 10 12:19:50.14: [ 852]: RECV FAX (00049536): session with Autoclub
terminated abnormally: Unspecified Phase C error, including too much delay
between TCF and +FDR command
Aug 10 12:19:50.14: [ 852]: RECV FAX: bin/faxrcvd "recvq/fax47984.tif"
"ttyS5" "00049536" "Unspecified Phase C error, including too much delay
between TCF and +FDR command" "" ""

Phase B error:

Aug 09 16:49:18.01: [ 852]: SESSION BEGIN 00049480 14405056050 Aug 09 16:49:18.01: [ 852]: HylaFAX (tm) Version 4.1.1 Aug 09 16:49:18.01: [ 852]: <-- [4:ATA\r] Aug 09 16:49:25.99: [ 852]: --> [4:+FCO] Aug 09 16:49:25.99: [ 852]: ANSWER: FAX CONNECTION DEVICE '/dev/ttyS5' Aug 09 16:49:25.99: [ 852]: RECV FAX: begin Aug 09 16:49:35.54: [ 852]: --> [4:+FCO] Aug 09 16:49:38.46: [ 852]: --> [4:+FCO] Aug 09 16:49:39.54: [ 852]: --> [20:+FCS:1,5,0,1,0,0,0,5] Aug 09 16:49:39.55: [ 852]: REMOTE wants 14400 bit/s Aug 09 16:49:39.55: [ 852]: REMOTE wants page width 1728 pixels in 215 mm Aug 09 16:49:39.55: [ 852]: REMOTE wants B4 page length (364 mm) Aug 09 16:49:39.55: [ 852]: REMOTE wants 7.7 line/mm Aug 09 16:49:39.55: [ 852]: REMOTE wants 1-D MR Aug 09 16:49:39.55: [ 852]: --> [2:OK] Aug 09 16:49:39.55: [ 852]: <-- [7:AT+FDR\r] Aug 09 16:49:44.79: [ 852]: --> [7:CONNECT] Aug 09 16:49:44.79: [ 852]: RECV: begin page Aug 09 16:49:44.79: [ 852]: RECV: send trigger 022 Aug 09 16:49:44.79: [ 852]: <-- data [1] Aug 09 16:49:57.87: [ 852]: RECV: 2167 total lines, 267 bad lines, 22 consecutive bad lines Aug 09 16:49:57.87: [ 852]: --> [17:+FPS:1,2196,0,0,0] Aug 09 16:49:59.29: [ 852]: --> [7:+FHS:70] Aug 09 16:49:59.29: [ 852]: REMOTE HANGUP: Unspecified Receive Phase B error (code 70) Aug 09 16:49:59.42: [ 852]: --> [2:OK] Aug 09 16:49:59.42: [ 852]: RECV FAX (00049480): recvq/fax47930.tif from , route to <unspecified>, 0 pages in 0:34 Aug 09 16:49:59.42: [ 852]: RECV FAX: Unspecified Receive Phase B error Aug 09 16:49:59.42: [ 852]: RECV FAX (00049480): session with terminated abnormally: Unspecified Receive Phase B error Aug 09 16:49:59.42: [ 852]: RECV FAX: bin/faxrcvd "recvq/fax47930.tif" "ttyS5" "00049480" "Unspecified Receive Phase B error" "" "" Aug 09 16:49:59.49: [ 852]: RECV FAX: end Aug 09 16:49:59.49: [ 852]: SESSION END

What can resolve these errors? It would be nice to get these clients to stop calling me.

I have seen a great many posts about going to class 1, however I do not see any indication that I am using class 1 or 2. I did not set these servers up, so I really don't know anything about them configuration wise.

Thanks,
Adam Engel
Network Technician


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