[hylafax-users] Trouble receiving faxes

Hello, This is my first Hylafax install and so far it's been quite rewarding thanks to the excellent list/hylafax community.

I'm having some fun getting Hylafax Version 4.2.0rc2 receiving properly on a Mac OS X 10.3.4 PowerMac G3.

The server is running and receiving faxes - but not all. So far (with limited testing) most faxes aren't received.

The sending modem/fax keeps sending HDLC and Training before giving up.

I'm using a Dynalink 56K e-modem II 1456VQE-C with what looks like a Topic chipset.

(I'm using this via a KeySpan 4 Port serial card.)

thanks for any help or advice in advance

Log for a failed fax:

Aug 10 03:13:19.76: [ 211]: SESSION BEGIN 000000027 61299765582 Aug 10 03:13:19.76: [ 211]: HylaFAX (tm) Version 4.2.0rc2 Aug 10 03:13:19.76: [ 211]: <-- [4:ATA\r] Aug 10 03:13:26.93: [ 211]: --> [7:CONNECT] Aug 10 03:13:26.93: [ 211]: ANSWER: FAX CONNECTION DEVICE '/dev/tty.SXProJ0P1.1' Aug 10 03:13:26.93: [ 211]: RECV FAX: begin Aug 10 03:13:26.93: [ 211]: <-- data [35] Aug 10 03:13:26.93: [ 211]: <-- data [2] Aug 10 03:13:26.96: [ 211]: --> [7:CONNECT] Aug 10 03:13:26.96: [ 211]: <-- data [23] Aug 10 03:13:26.96: [ 211]: <-- data [2] Aug 10 03:13:26.98: [ 211]: --> [7:CONNECT] Aug 10 03:13:26.98: [ 211]: <-- data [10] Aug 10 03:13:26.98: [ 211]: <-- data [2] Aug 10 03:13:29.53: [ 211]: --> [0:] Aug 10 03:13:29.53: [ 211]: MODEM <Empty line> Aug 10 03:13:29.53: [ 211]: DELAY 1500 ms

Aug 10 03:13:31.03: [ 211]: <-- [9:AT+FTH=3\r] Aug 10 03:13:31.03: [ 211]: --> [2:OK] Aug 10 03:13:31.03: [ 211]: DELAY 1500 ms Aug 10 03:13:32.53: [ 211]: <-- [9:AT+FTH=3\r] Aug 10 03:13:32.53: [ 211]: --> [7:CONNECT] Aug 10 03:13:32.53: [ 211]: <-- data [35] Aug 10 03:13:32.53: [ 211]: <-- data [2] Aug 10 03:13:32.57: [ 211]: --> [7:CONNECT] Aug 10 03:13:32.57: [ 211]: <-- data [23] Aug 10 03:13:32.57: [ 211]: <-- data [2] Aug 10 03:13:32.59: [ 211]: --> [7:CONNECT] Aug 10 03:13:32.59: [ 211]: <-- data [10] Aug 10 03:13:32.59: [ 211]: <-- data [2] Aug 10 03:13:35.14: [ 211]: --> [2:OK] Aug 10 03:13:35.14: [ 211]: <-- [9:AT+FRH=3\r] Aug 10 03:13:38.24: [ 211]: --> [0:] Aug 10 03:13:38.24: [ 211]: MODEM <Empty line> Aug 10 03:13:38.24: [ 211]: <-- data [1] Aug 10 03:13:38.44: [ 211]: MODEM <Timeout> Aug 10 03:13:38.44: [ 211]: DELAY 1500 ms Aug 10 03:13:39.94: [ 211]: <-- [9:AT+FTH=3\r] Aug 10 03:13:39.94: [ 211]: --> [7:CONNECT] Aug 10 03:13:39.94: [ 211]: <-- data [35] Aug 10 03:13:39.94: [ 211]: <-- data [2] Aug 10 03:13:39.99: [ 211]: --> [7:CONNECT] Aug 10 03:13:39.99: [ 211]: <-- data [23] Aug 10 03:13:39.99: [ 211]: <-- data [2] Aug 10 03:13:40.01: [ 211]: --> [7:CONNECT] Aug 10 03:13:40.01: [ 211]: <-- data [10] Aug 10 03:13:40.01: [ 211]: <-- data [2] Aug 10 03:13:42.21: [ 211]: --> [2:OK] Aug 10 03:13:42.21: [ 211]: <-- [9:AT+FRH=3\r] Aug 10 03:13:45.31: [ 211]: --> [0:] Aug 10 03:13:45.31: [ 211]: MODEM <Empty line> Aug 10 03:13:45.31: [ 211]: <-- data [1] Aug 10 03:13:45.51: [ 211]: MODEM <Timeout> Aug 10 03:13:45.51: [ 211]: DELAY 1500 ms Aug 10 03:13:47.01: [ 211]: <-- [9:AT+FTH=3\r] Aug 10 03:13:47.05: [ 211]: --> [7:CONNECT] Aug 10 03:13:47.05: [ 211]: <-- data [35] Aug 10 03:13:47.05: [ 211]: <-- data [2] Aug 10 03:13:47.08: [ 211]: --> [7:CONNECT] Aug 10 03:13:47.08: [ 211]: <-- data [23] Aug 10 03:13:47.08: [ 211]: <-- data [2] Aug 10 03:13:47.10: [ 211]: --> [7:CONNECT] Aug 10 03:13:47.10: [ 211]: <-- data [10] Aug 10 03:13:47.10: [ 211]: <-- data [2] Aug 10 03:13:49.65: [ 211]: --> [0:] Aug 10 03:13:49.65: [ 211]: MODEM <Empty line> Aug 10 03:13:49.65: [ 211]: DELAY 1500 ms Aug 10 03:13:51.16: [ 211]: <-- [9:AT+FTH=3\r] Aug 10 03:13:51.16: [ 211]: --> [2:OK] Aug 10 03:13:51.16: [ 211]: DELAY 1500 ms Aug 10 03:13:52.66: [ 211]: <-- [9:AT+FTH=3\r] Aug 10 03:13:52.66: [ 211]: --> [7:CONNECT] Aug 10 03:13:52.66: [ 211]: <-- data [35] Aug 10 03:13:52.66: [ 211]: <-- data [2]

Aug 10 03:13:52.69: [ 211]: --> [7:CONNECT] Aug 10 03:13:52.69: [ 211]: <-- data [23] Aug 10 03:13:52.69: [ 211]: <-- data [2] Aug 10 03:13:52.71: [ 211]: --> [7:CONNECT] Aug 10 03:13:52.71: [ 211]: <-- data [10] Aug 10 03:13:52.71: [ 211]: <-- data [2] Aug 10 03:13:55.26: [ 211]: --> [2:OK] Aug 10 03:13:55.26: [ 211]: <-- [9:AT+FRH=3\r] Aug 10 03:13:58.36: [ 211]: --> [0:]

Aug 10 03:13:58.36: [ 211]: MODEM <Empty line> Aug 10 03:13:58.36: [ 211]: <-- data [1] Aug 10 03:13:58.56: [ 211]: MODEM <Timeout> Aug 10 03:13:58.56: [ 211]: DELAY 1500 ms Aug 10 03:14:00.06: [ 211]: <-- [9:AT+FTH=3\r] Aug 10 03:14:00.06: [ 211]: --> [7:CONNECT] Aug 10 03:14:00.06: [ 211]: <-- data [35] Aug 10 03:14:00.06: [ 211]: <-- data [2] Aug 10 03:14:00.11: [ 211]: --> [7:CONNECT] Aug 10 03:14:00.11: [ 211]: <-- data [23] Aug 10 03:14:00.11: [ 211]: <-- data [2] Aug 10 03:14:00.13: [ 211]: --> [7:CONNECT] Aug 10 03:14:00.13: [ 211]: <-- data [10] Aug 10 03:14:00.13: [ 211]: <-- data [2] Aug 10 03:14:02.33: [ 211]: --> [2:OK] Aug 10 03:14:02.33: [ 211]: <-- [9:AT+FRH=3\r] Aug 10 03:14:05.43: [ 211]: --> [0:] Aug 10 03:14:05.43: [ 211]: MODEM <Empty line> Aug 10 03:14:05.43: [ 211]: <-- data [1] Aug 10 03:14:05.63: [ 211]: MODEM <Timeout> Aug 10 03:14:05.63: [ 211]: RECV FAX: No answer (T.30 T1 timeout) Aug 10 03:14:05.63: [ 211]: RECV FAX: end Aug 10 03:14:05.63: [ 211]: SESSION END

My device config looks like this: # $Id: topic,v 1.4 2003/07/25 16:23:26 lhoward Exp $ # # prototype config for Topic modems and other similarly broken firmwares # # CountryCode: 61 AreaCode: 2 FAXNumber: +612.9976xxxx LongDistancePrefix: 0 InternationalPrefix: 0011 DialStringRules: etc/dialrules ServerTracing: 1 SessionTracing: 11 RecvFileMode: 0644 LogFileMode: 0600 DeviceMode: 0600 RingsBeforeAnswer: 2 SpeakerVolume: off GettyArgs: "-h %l dx_%s" LocalIdentifier: +612.9976xxxx TagLineFont: etc/lutRS18.pcf TagLineFormat: "From %%l|%c|Page %%P of %%T" MaxRecvPages: 50 # ModemType: Class1 # use this to supply a hint # as of v1.20, +FTS is not supported, which will cause "Stop and wait" # failures unless we use software pauses instead... Class1PPMWaitCmd: "<delay\0727>" # \072 == : to avoid awk problem Class1TCFWaitCmd: "<delay\0727>" Class1EOPWaitCmd: "<delay\0729>" Class1SwitchingCmd: "<delay\0727>" # assumption: +FRS not supported

probemodem results:

(I've left out all the following errors - should I be worried about these?

stty: stdout appears redirected, but stdin is the control descriptor stty: tcsetattr: Invalid argument stty: stdout appears redirected, but stdin is the control descriptor stty: stdout appears redirected, but stdin is the control descriptor)

ATI0 RESULT = "OK" RESPONSE = "TP560 Data/Fax/Voice 56K Modem" ATI1 RESULT = "OK" RESPONSE = "External Controller Ver3.00, CheckSum=2835" ATI2 RESULT = "OK" RESPONSE = "TEST OK!" ATI3 RESULT = "OK" RESPONSE = "TP560 Data/Fax/Voice 56K Modem" ATI4 RESULT = "OK" RESPONSE = "DSP Ver3.00 CheckSum=2D70"

ATI5 RESULT = "OK" RESPONSE = "UK" ATI6 RESULT = "OK" RESPONSE = "0" ATI7 RESULT = "OK" RESPONSE = "Controller Ver3.00 Date:Nov 01 17:40 2002" ATI8 RESULT = "OK" RESPONSE = "DSP Ver3.00 Date:Nov 01 17:41 2002" ATI9 RESULT = "OK" RESPONSE = "Software Speakerphone" AT+FCLASS=? RESULT = "OK" RESPONSE = "0,1,8" AT+FCLASS? RESULT = "OK" RESPONSE = "1" AT+FCLASS=0 RESULT = "OK" RESPONSE = "OK" AT+FCLASS=1 RESULT = "OK" RESPONSE = "OK" AT+FJUNK=? RESULT = "ERROR" RESPONSE = "ERROR" AT+FJUNK? RESULT = "ERROR" RESPONSE = "ERROR" AT+FAA=? RESULT = "ERROR" RESPONSE = "ERROR" AT+FAA? RESULT = "ERROR" RESPONSE = "ERROR" AT+FAE=? RESULT = "ERROR" RESPONSE = "ERROR" AT+FAE? RESULT = "ERROR" RESPONSE = "ERROR" AT+FTH=? RESULT = "OK" RESPONSE = "3"

AT+FTM=? RESULT = "OK" RESPONSE = "24,48,72,73,74,96,97,98,121,122,145,146" AT+FRM=? RESULT = "OK" RESPONSE = "24,48,72,73,74,96,97,98,121,122,145,146" AT+FTS=? RESULT = "ERROR" RESPONSE = "ERROR" AT+FRS=? RESULT = "ERROR" RESPONSE = "ERROR"