Re: [hylafax-users] Unspecified Phase D error

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

On 2004.06.09 06:54 Pablo Alcubilla wrote:
> Hello,
>
>   I'm having a problem with a Diva Server card when receiving faxes 
> with 2 pages or more. I know the problem has shown in the past, but 
> havent seen an specific reply, it always depends on hardware.

> Jun 09 13:20:45.94: [ 1023]: Copy quality checking performed by host
> Jun 09 13:21:08.84: [ 1023]: RECV: 2155 total lines, 0 bad lines, 0 
> consecutive bad lines

Firstly let me point out that I *strongly* doubt that the Diva Server 
will allow you to disable copy-quality checking on the modem.  Thus, 
"Copy quality checking performed by host" is not accurate and could get 
you into trouble if ever the modem says RTN but HylaFAX CQ does not.

If you didn't read the README that comes with 4.2.0, then you missed 
this part:

* Due to tighter adherance to the Class 2 specifications, HylaFAX copy-
  quality checking now operates slightly different in Class 2/2.0/2.1 
than
  in previous versions.  This change will not effect users of most 
modems,
  but users of the Eicon Diva Server will probably need to add
  "Class2ECMType: 2.0" to their respective modem config files.

If you haven't, then I recommend that you do this.  If you have, then 
we have a problem still with the codebase.

> Jun 09 13:21:08.84: [ 1023]: --> [13:+FPTS: 1,2156]
> Jun 09 13:21:08.84: [ 1023]: --> [7:+FET: 0]
> Jun 09 13:21:08.84: [ 1023]: RECV recv MPS (more pages, same document)
> Jun 09 13:21:08.84: [ 1023]: --> [2:OK]
> Jun 09 13:21:08.84: [ 1023]: RECV send MCF (message confirmation)
> Jun 09 13:21:08.84: [ 1023]: RECV FAX (000008289): from 
> IDENTIFICADOR, page 1 in 0:23, A4, 7.7 line/mm, 1-D MH, 14400 bit/s
> Jun 09 13:21:08.84: [ 1023]: <-- [7:AT+FDR\r]
> Jun 09 13:21:08.94: [ 1023]: --> [7:CONNECT]
> Jun 09 13:21:08.94: [ 1023]: RECV: begin page
> Jun 09 13:21:08.94: [ 1023]: RECV: send trigger 021
> Jun 09 13:21:08.94: [ 1023]: Copy quality checking performed by host
> Jun 09 13:21:31.82: [ 1023]: RECV: 0 total lines, 0 bad lines, 0 
> consecutive bad lines

This indicates that either the remote sent no data at all, or the modem 
isn't delivering any data to HylaFAX at all.  The latter is probably 
the case, and the modem is probably performing ECM and CQ, but because 
the Diva Server hides everything from us, it's really hard to say with 
just a log.

> Jun 09 13:21:31.82: [ 1023]: --> [10:+FPTS: 2,0]
> Jun 09 13:21:31.82: [ 1023]: --> [7:+FET: 2]
> Jun 09 13:21:31.82: [ 1023]: RECV recv EOP (no more pages or 
> documents)
> Jun 09 13:21:31.82: [ 1023]: --> [2:OK]
> Jun 09 13:21:31.82: [ 1023]: RECV send RTN (retrain negative)
> Jun 09 13:21:31.82: [ 1023]: <-- [10:AT+FPTS=2\r]
> Jun 09 13:21:31.92: [ 1023]: --> [2:OK]
> Jun 09 13:21:31.92: [ 1023]: <-- [7:AT+FDR\r]
> Jun 09 13:21:43.59: [ 1023]: --> [10:+FHNG: 100]
> Jun 09 13:21:43.59: [ 1023]: REMOTE HANGUP: Unspecified Phase D error 
> (code 100)

And what this probably means is that the remote did not want to retrain 
and resend the page, and so it hung up.  The error message would be 
accurate, then, and if there is any fix to be made for any reproducible 
problems, it would have to be done by Eicon.

Lee.

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