[hylafax-users] Wedged modem, sign of long term problems?

[Cameron Clark <cclark@acs-architects.com>]

Hi everyone...

Things have been going smoothly for a week or so on my new 
hylafax-dedicated box, a PII-450, 256 MB RAM, hylafax-4.1.7-1rh8.i386.rpm 
binary install, RedHat 8.0 with all updates (except the kernel from last 
week).

Sometime around 5:50-6:00am today the modem decided to stop talking to the 
hylafax program. Here's a section of my /var/log/messages, showing normal 
function, and then the failure:

Aug 26 04:31:28 fax FaxGetty[841]: MODEM MULTI-TECH SYSTEMS 
MT5634ZBA-V92/1.28c
Aug 26 04:38:59 fax FaxGetty[841]: ANSWER: FAX CONNECTION  DEVICE 
'/dev/ttyS0'
Aug 26 04:39:20 fax FaxGetty[841]: RECV FAX (00000097): from +408 000 0000, 
page 1 in 0:20, INF, 3.85 line/mm, 2-D MMR, 12000 bit/s
Aug 26 04:39:44 fax FaxGetty[841]: RECV FAX (00000097): from +408 000 0000, 
page 2 in 0:24, INF, 3.85 line/mm, 2-D MMR, 12000 bit/s
Aug 26 04:40:04 fax FaxGetty[841]: RECV FAX (00000097): from +408 000 0000, 
page 3 in 0:20, INF, 3.85 line/mm, 2-D MMR, 12000 bit/s
Aug 26 04:40:32 fax FaxGetty[841]: RECV FAX (00000097): from +408 000 0000, 
page 4 in 0:28, INF, 3.85 line/mm, 2-D MMR, 12000 bit/s
Aug 26 04:40:32 fax FaxGetty[841]: RECV FAX (00000097): recvq/fax00091.tif 
from +408 000 0000, route to <unspecified>, 4 pages in 1:33
Aug 26 04:40:35 fax FaxGetty[841]: RECV FAX: bin/faxrcvd 
"recvq/fax00091.tif" "ttyS0" "00000097" "" "" ""
Aug 26 04:40:49 fax FaxGetty[841]: MODEM MULTI-TECH SYSTEMS 
MT5634ZBA-V92/1.28c
Aug 26 04:41:54 fax FaxGetty[841]: ANSWER: FAX CONNECTION  DEVICE 
'/dev/ttyS0'
Aug 26 04:42:21 fax FaxGetty[841]: RECV FAX (00000098): from , page 1 in 
0:27, INF, 3.85 line/mm, 2-D MMR, 14400 bit/s
Aug 26 04:43:01 fax FaxGetty[841]: RECV FAX (00000098): from , page 2 in 
0:40, INF, 3.85 line/mm, 2-D MMR, 14400 bit/s
Aug 26 04:43:40 fax FaxGetty[841]: RECV FAX (00000098): from , page 3 in 
0:39, INF, 3.85 line/mm, 2-D MMR, 14400 bit/s
Aug 26 04:43:40 fax FaxGetty[841]: RECV FAX (00000098): recvq/fax00092.tif 
from , route to <unspecified>, 3 pages in 1:46
Aug 26 04:43:47 fax FaxGetty[841]: RECV FAX: bin/faxrcvd 
"recvq/fax00092.tif" "ttyS0" "00000098" "" "" ""
Aug 26 04:44:00 fax FaxGetty[841]: MODEM MULTI-TECH SYSTEMS 
MT5634ZBA-V92/1.28c
Aug 26 05:49:58 fax FaxGetty[841]: ANSWER: FAX CONNECTION  DEVICE 
'/dev/ttyS0'
Aug 26 05:50:13 fax FaxGetty[841]: RECV FAX (00000099): from , page 1 in 
0:15, INF, 3.85 line/mm, 2-D MMR, 14400 bit/s
Aug 26 05:53:13 fax FaxGetty[841]: RECV FAX (00000099): recvq/fax00093.tif 
from , route to <unspecified>, 1 pages in 3:15
Aug 26 05:53:43 fax FaxGetty[841]: RECV FAX (00000099): session with 
 terminated abnormally: Unspecified Phase C error, including too much delay 
between TCF a
nd +FDR command
Aug 26 05:53:43 fax FaxGetty[841]: RECV FAX: bin/faxrcvd 
"recvq/fax00093.tif" "ttyS0" "00000099" "Unspecified Phase C error, 
including too much delay between
TCF and +FDR command" "" ""
Aug 26 05:54:58 fax FaxGetty[841]: /dev/ttyS0: Can not initialize modem.
Aug 26 05:58:15 fax FaxGetty[841]: Unable to setup modem on /dev/ttyS0; 
giving up after 2 attempts
Aug 26 05:58:15 fax FaxGetty[841]: CLOSE /dev/ttyS0
Aug 26 05:58:15 fax FaxQueuer[817]: MODEM /dev/ttyS0 appears to be wedged
Aug 26 05:58:15 fax FaxQueuer[817]: MODEM WEDGED: bin/wedged "ttyS0" 
"/dev/ttyS0"

As you can see, its a Multitech MT5634ZBA external modem, the best 
available according to my browsing of these list archives. It appears that 
the firmware (1.28c) is the latest. This is the first time this problem has 
occured, it took a reboot of the server and the modem to bring it back 
online. The modem was purchased new about 2 weeks ago. How can I look into 
the cause of this further? Anyone have the same issues with similar 
hardware? So far its been fine...

Cameron Clark
Systems Administrator
Architectural Construction Services, Inc.
151 Kalmus Drive #J-1
Costa Mesa, CA 92626

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