Re: [hylafax-users] Cheap fax cards.

["David H. Lynch Jr." <dhlii@1dla.com>]

	We have by far the greatest amount of difficulty sending to and
receiving from businesses that are running some form of computer based
fax server. Generally the other end has no idea what they are doing and
is virtually always certain that the problem is at our end. However, we
have had problems with both our own REAL fax machines and those of
others. We send and receive a fair number of faxes from a wide variety
of clients many of whom are running equipment that went off the market
over 10 years ago.


-----Original Message-----
From: hylafax-users-bounce@hylafax.org
[mailto:hylafax-users-bounce@hylafax.org] On Behalf Of Karl Denninger
Sent: Wednesday, February 05, 2003 10:50 PM
To: Darren Nickerson; hylafax-users@hylafax.org; Erik Enge
Subject: Re: [hylafax-users] Cheap fax cards.


One of the problems is that if you have a "bad" combination it will STAY
bad most of the time.

That is, you may find that someone who you really NEED to fax can't be
talked to with your system - that's a BIG problem.

The bizarre thing is that for the most part this problem has been solved
for and with REAL fax machines.  I can't remember the last time my HP
OfficeJet was unable to successfully complete a fax transmission - even
to fax machines that "fail" with various modems.

This is something that, at least for Class 1 use on HylaFax, SHOULD be
fixable.

--
-- 
Karl Denninger (karl@denninger.net) Internet Consultant & Kids Rights
Activist
http://www.denninger.net	Cost-effective Consulting
http://childrens-justice.org	Working for family and children's rights
http://diversunion.org		Improving relationships between Divers
and Shops

On Wed, Feb 05, 2003 at 10:45:18PM -0500, Darren Nickerson wrote:
> Eric,
> 
> Dedicated fax boards (such as Dialogic/Brooktrout/Gammafax) are 
> generally manufactured by companies who have a very large investment 
> in doing fax correctly. Contrast this to, for instance, to analog data

> modem manufacturers such as USR, who added consumer-grade fax 
> capability to their product but never really took the time to get it 
> right. Even if problems are reported, and believe me, we've tried, ...

> there's just no motivation for them to address the problems ... at the

> end of the day they just don't think they'll sell more modems.
> 
> For the absolute highest successful call completion rates (lowest 
> possible error rates) and maximum performance, dedicated fax boards 
> are the right choice no matter what port density you need (they come 
> in anywhere from 1-8 port analog and 1-30 port digital).
> 
> If 93% success rate is OK to you, then you're not missing anything. 
> Save the big bucks and go with a few analog modems, whether they're 
> internal PCI boards or otherwise. If you want to get closer to 99%, 
> invest the extra money. If fax is a vital part of your company's 
> operations, ... it might be worth taking the time to get it right! ;-)
> 
> -Darren

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