Re: [hylafax-users] Unreadable fax problem

[frbn <frbn@efbs-seafrigo.fr>]

hi,
you should look in you docq/ if the postscript
has the same problem and if the relevant tiff file (docq/doc<jobid>;00 or ;40 )
too.


cwatson@InPhact.com wrote:
> Occasionally, customers that we send faxes to complain that the fax they
> recieve is undreadable.  I have an example that I scanned in attached as a
> gif.  It's a snippet of the whole page.
> 
> The problem is that some lines appear to be cut off.  We see this problem
> off and on, usually limited to certain recipients.  It could be us, but I
> thought I'd throw it out there in case someone had seen something similar
> while I investigated our side.
> 
> I'm using Comtrol RocketModems.  The recipient of this particular fax was a
> Brother MSC 4350.  The documents are PDF's when they are handed off to
> HylaFAX, and they DO NOT have this problem when viewed in Acrobat.  Faxing a
> printed-paper to the 'problem' recipient via a normal fax machine also works
> fine.  We send a few thousand faxes a day, outbound only.
> 
> Again, this might be a problem with the PDF's we generate, but I thought I'd
> ask ;)
> 
> Cory 'G' Watson
> 
> 
> 
> ------------------------------------------------------------------------
> 


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