Re: [hylafax-users] Receive Errors

["Josh Welch" <jwelch@buffalowildwings.com>]

We have got a number of 3100, 3150 and 3200 machines that we use, all of
our stores have one. A few of these have given us continuous problems, and
not just with HylaFax. I believe that their firmware is buggy as all heck.
One of these days I will ty and figure them out, but in the mean time thank
god for extended warranties.

If you really want to get into it, turning up your log tracing may yield
some insight into what's happening.

Josh
> -----Original Message-----
> From: hylafax-users-bounce@hylafax.org
> [mailto:hylafax-users-bounce@hylafax.org]On Behalf Of Geoff Silver
> Sent: Tuesday, March 12, 2002 2:20 PM
> To: hylafax-users@hylafax.org
> Subject: [hylafax-users] Receive Errors
>
>
> Hello,
>
> I'm working with a client to finish up their Hylafax setup.  Most
> everything seems to work well, except some faxes from Hylafax to
> their fax
> machine cause the fax machine to fail with a 'receive error'.  Hylafax
> simply notes that the job failed, and retries.  If I manually clear the
> error on the fax machine (it's an HP Laserjet 3100), it will often
> transmit fine.
>
> I'm wondering if this is an issue specifically with this fax machine, or
> if it is more common.  Have others seen these sorts of errors?  If so,
> were you able to fix it?  Faxes from hylafax to itself (there are several
> modems) work fine, as do faxes sent to an e-fax number.
> However, I assume
> most people receiving faxes will be using a regular fax machine, and I
> don't want this to present a problem.
>
> Other details:  Debian Linux (Stable/Potato), latest stable
> Debian hylafax
> package, Multitech "hylafax-approved" modem (though we had the same
> problem with a set of USR 56k modems).
>
> Thanks for any help you can provide.  BTW, I'm not subscribed to the
> hylafax list, so if you would please make sure my address is included in
> any replies, that would be very much appreciated.  Thanks!
>
> --
> Geoff Silver					<geoff at uslinux dot net>
> "If Bill Gates had a nickel for every time Windows crashed...
> 	Oh wait, he does"
>
>
>
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