RE: flexfax: Multiple Copies Received

[Kirk Bocek <kbocek@evhill.com>]

Well, Dmitry, thanks for giving it a shot. It _is_ a fairly old modem. I'd
love it if you could take a look at questions (posted in another message)
regarding the other modem on this system.

Thanks again.

Kirk

-----Original Message-----
From: Dmitry Bely [mailto:dbely@mail.ru]
Sent: Wednesday, May 10, 2000 12:19 AM
To: flexfax@sgi.com
Cc: Kirk Bocek
Subject: Re: flexfax: Multiple Copies Received


Kirk Bocek <kbocek@evhill.com> writes:

> > What fax/software is on the remote side?
>
> Unsure. The resends have occurred with several different customers.
Several
> have called saying their fax didn't go through, although we did actually
> receive it (multiple times) just fine.
>
> > What exactly your logs shows in that case?
>
> Here's a log from one of them:
> ################
> May 09 12:04:07.41: [  771]: SESSION BEGIN 00000112 17077471534
> May 09 12:04:07.41: [  771]: <-- [4:ATA\r]
> May 09 12:04:15.55: [  771]: --> [5:+FCON]
> May 09 12:04:15.55: [  771]: ANSWER: FAX CONNECTION
> May 09 12:04:15.56: [  771]: RECV FAX: begin
> May 09 12:04:16.74: [  771]: --> [22:+FDCS: 0,5,0,2,0,0,0,0]
> May 09 12:04:16.74: [  771]: REMOTE wants 14400 bit/s
> May 09 12:04:16.74: [  771]: REMOTE wants page width 1728 pixels in 215 mm
> May 09 12:04:16.74: [  771]: REMOTE wants unlimited page length
> May 09 12:04:16.75: [  771]: REMOTE wants 3.85 line/mm
> May 09 12:04:16.75: [  771]: REMOTE wants 1-D MR
> May 09 12:04:16.85: [  771]: --> [2:OK]
> May 09 12:04:16.85: [  771]: <-- [7:AT+FDR\r]
> May 09 12:04:19.88: [  771]: --> [5:+FCFR]
> May 09 12:04:21.89: [  771]: --> [22:+FDCS: 0,5,0,2,0,0,0,0]
> May 09 12:04:21.90: [  771]: REMOTE wants 14400 bit/s
> May 09 12:04:21.90: [  771]: REMOTE wants page width 1728 pixels in 215 mm
> May 09 12:04:21.90: [  771]: REMOTE wants unlimited page length
> May 09 12:04:21.90: [  771]: REMOTE wants 3.85 line/mm
> May 09 12:04:21.90: [  771]: REMOTE wants 1-D MR
> May 09 12:04:21.90: [  771]: --> [7:CONNECT]
> May 09 12:04:21.90: [  771]: RECV: begin page
> May 09 12:04:21.90: [  771]: RECV: send trigger 022
> May 09 12:04:21.90: [  771]: <-- data [1]
> May 09 12:04:30.42: [  771]: RECV: 1116 total lines, 0 bad lines, 0
> consecutive bad lines
> May 09 12:04:30.42: [  771]: --> [17:+FPTS: 1,2219,0,0]
> May 09 12:04:31.85: [  771]: --> [7:+FET: 2]
> May 09 12:04:31.85: [  771]: RECV recv EOP (no more pages or documents)
> May 09 12:04:31.96: [  771]: --> [2:OK]
> May 09 12:04:31.96: [  771]: RECV send MCF (message confirmation)
> May 09 12:04:31.96: [  771]: RECV FAX (00000112): from , page 1 in 0:15,
> INF, 3.85 line/mm, 1-D MR
> May 09 12:04:31.96: [  771]: RECV FAX (00000112): recvq/fax00104.tif from
,
> route to <unspecified>, 1 pages in 0:16
> May 09 12:04:31.96: [  771]: <-- [7:AT+FDR\r]
> May 09 12:04:34.86: [  771]: --> [8:+FHNG: 0]
> May 09 12:04:34.86: [  771]: REMOTE HANGUP: Normal and proper end of
> connection (code 0)
> May 09 12:04:34.86: [  771]: RECV FAX: bin/faxrcvd "recvq/fax00104.tif"
> "ttyS0" "00000112" ""
> May 09 12:04:35.87: [  771]: RECV FAX: end
> May 09 12:04:35.87: [  771]: SESSION END
> #################################

The log shows everything goes fine. I can imagine the only reason for
the fault: the remote modem does not receive correct EOP/MPS signal. This
issue (if I identify it right) is modem-related and has nothing to do with
configuration of Hylafax. Try to increase transmit level for you modem, if
it's possible (no, I don't know how to do this for the Rockwell chipset),
update your firmware and so on.

Hope to hear from you soon,
Dmitry