Re: [hylafax-users] Hylafax

[Lee Howard <faxguy@xxxxxxxxxxxxxxxx>]

Dharmesh K.Patel wrote:

>   Dear sir,
>             we are using hylafax server oon redhat 9. but after 
> sending some fax it is getting hanged. And after giving command 
> service hylafax restart it is workng properly. But we can not give the 
> command again and again. Please anay on ecan send the solution.


The modem lock-up problem is most likely something that you'll have to 
bring up with the modem manufacturer.

It's possible, although unlikely, that HylaFAX could be doing something 
[incorrectly] that is provoking the problem, and HylaFAX could 
potentially have a workaround in-place.  In order to investigate we'll 
need to see the modem tracing covering the time when the lock-up begins 
(whether that be in the session logs or the server logs.  Set 
SessionTracing and ServerTracing to 0xFFF in your modem config file.  
Then, when it locks up send us the last session log and the server 
logging beginning from when the session started.

Lee.

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