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Re: [hylafax-users] Unreliable fax services via VoIP connection



Lucas Barbuto wrote:
Hi all,

My office is connected to the public phone network via a virtual PRI through our VoIP provider. I have two external modems connected to analogue ports on our PBX, both are used by Hylafax to receive incoming faxes. The software works exceptionally well in converting and dispatching messages, however, we have a lot of trouble receiving faxes.

VoIP is not ready for use with faxing. Do not use it. Get an analog line for fax.


But most worryingly, some of our customers report that they are unable to connect to us at all, receiving "COMM. ERROR" and such messages on their fax machines.

Our provider suggests that we should provision analogue PSTN lines for faxing because fax via VoIP is never safe and rarely works well in their experience, but others in the business aren't satisfied with this answer.

Does anyone on the list have experience in this area? Should I definitely be looking at the VoIP link as the most likely culprit? Or somewhere else?


--
Darrick Hartman
DJH Solutions, LLC
http://www.djhsolutions.com

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