Re: [hylafax-users] Rockforce Quadro+ - 1 port hangs

["Support" <support@xxxxxxxxxxxx>]

Hi Anton,

I talked with you briefly today on the phone.

You should fill out the form on the www.mainpine.com/support  page and we can get to work on your issue as soon as possible.

This will provide us vital information to solving your problem, including  the board serial number and firmware revision.

The problem you are describing does not sound like a malfunctioning board, so we should be able to fix your problems through the support process.

Thanks Anton,

Derrek Sypert

Mainpine Support Manager

USA +1 718 701 2422 | Asia/Europe +44 1225 436137 

derrek.sypert@xxxxxxxxxxxx | www.mainpine.com

-----Original Message-----
From: HylaFAX-users-bounce@xxxxxxxxxxx [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Anton Karpov
Sent: Friday, February 03, 2006 1:23 PM
To: andrew.rinaldi@xxxxxxxxxxxx
Cc: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Rockforce Quadro+ - 1 port hangs

Andrew
After reboot all 4 ports are back to "Running and idle".

I've called today Mainpine , did I talk to you or someone else?
Should I fill out the form on the site and/or start RMA process?

Anton

Andrew Rinaldi wrote:
> Hi Anton.
>
> What happens if you power cycle the server ?
>
> Regards
>
> ANDREW RINALDI
> Mainpine Support
> USA +1 718 701 2422 | Asia/Europe +44 1225 436137
> andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com
>
> -----Original Message-----
> From: hylafax-users-bounce@xxxxxxxxxxx
> [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Anton Karpov
> Sent: 03 February 2006 11:24
> To: hylafax-users@xxxxxxxxxxx
> Subject: [hylafax-users] Rockforce Quadro+ - 1 port hangs
>
> Hello
> I have Rockforce Quadro+ working with 4 ports configured for
> Hylafax+faxgetty incoming only.
> Hylafax 4.2.5 on Gentoo, Kernel 2.6.14.1 For about 3 days everything
> worked fine , then port #1 ( ttyS4)  hung .
> The rest of the ports work fine.
>
> If I restart faxgetty I get "Waiting for the modem to come ready" and
> then "Initializing server" on port 1, while 3 other ports are "Running and idle"
>
> Right when the port #1 hung there is an unusual log.
> Right after this log the port #1 does not respond anymore, while port
> #2 , 3,  4 work fine.
>
> Could anyone tell me if this a hardware or software issue?
>
> Feb 02 10:05:25.21: [ 8085]: SESSION BEGIN 000000125 19529282279 Feb
> 02
> 10:05:25.21: [ 8085]: HylaFAX (tm) Version 4.2.5 Feb 02 10:05:25.21: [
> 8085]: <-- [4:ATA\r] Feb 02 10:05:37.99: [ 8085]: --> [7:CONNECT] Feb
> 02
> 10:05:37.99: [ 8085]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS4'
> Feb 02 10:05:37.99: [ 8085]: RECV FAX: begin Feb 02 10:05:37.99: [ 8085]:
> <-- data [32] Feb 02 10:05:37.99: [ 8085]: <-- data [2] Feb 02 10:05:38.00:
> [ 8085]: --> [7:CONNECT] Feb 02 10:05:38.00: [ 8085]: <-- data [23]
> Feb 02
> 10:05:38.00: [ 8085]: <-- data [2] Feb 02 10:05:38.00: [ 8085]: -->
> [7:CONNECT] Feb 02 10:05:38.00: [ 8085]: <-- data [13] Feb 02
> 10:05:38.00: [
> 8085]: <-- data [2] Feb 02 10:05:40.22: [ 8085]: --> [2:OK] Feb 02
> 10:05:40.22: [ 8085]: <-- [9:AT+FRH=3\r] Feb 02 10:05:40.60: [ 8085]:
> --> [7:CONNECT] Feb 02 10:05:42.22: [ 8085]: --> [2:OK] Feb 02
> 10:05:42.22: [
> 8085]: REMOTE TSI "7153590948"
> Feb 02 10:05:42.22: [ 8085]: <-- [9:AT+FRH=3\r] Feb 02 10:05:42.24: [ 8085]:
> --> [7:CONNECT] Feb 02 10:05:42.61: [ 8085]: --> [2:OK] Feb 02 10:05:42.61:
> [ 8085]: REMOTE wants 14400 bit/s Feb 02 10:05:42.61: [ 8085]: REMOTE
> wants
> A4 page width (215 mm) Feb 02 10:05:42.61: [ 8085]: REMOTE wants
> unlimited page length Feb 02 10:05:42.61: [ 8085]: REMOTE wants 7.7
> line/mm Feb 02
> 10:05:42.61: [ 8085]: REMOTE wants 1-D MH Feb 02 10:05:42.61: [ 8085]:
> RECV training at v.17 14400 bit/s Feb 02 10:05:42.61: [ 8085]: <--
> [11:AT+FRM=145\r] Feb 02 10:05:44.23: [ 8085]: --> [7:CONNECT] Feb 02
> 10:05:45.70: [ 8085]: RECV: TCF 2656 bytes, 6% non-zero, 823 zero-run
> Feb 02
> 10:05:45.70: [ 8085]: RECV: reject TCF (zero run too short, min 1800)
> Feb 02
> 10:05:45.70: [ 8085]: --> [10:NO CARRIER] Feb 02 10:05:45.70: [ 8085]:
> <-- [9:AT+FRS=7\r] Feb 02 10:05:45.78: [ 8085]: --> [2:OK] Feb 02
> 10:05:45.78: [
> 8085]: <-- [9:AT+FTH=3\r] Feb 02 10:05:46.64: [ 8085]: --> [7:CONNECT]
> Feb
> 02 10:05:46.64: [ 8085]: <-- data [3] Feb 02 10:05:46.64: [ 8085]: <--
> data [2] Feb 02 10:05:46.97: [ 8085]: --> [2:OK] Feb 02 10:05:46.97: [ 8085]:
> TRAINING failed Feb 02 10:05:46.97: [ 8085]: <-- [9:AT+FRH=3\r] Feb 02
> 10:05:47.31: [ 8085]: --> [7:CONNECT] Feb 02 10:05:48.60: [ 8085]: -->
> [10:NO CARRIER] Feb 02 10:05:48.60: [ 8085]: MODEM No carrier Feb 02
> 10:05:48.60: [ 8085]: <-- [9:AT+FRS=7\r] Feb 02 10:05:48.68: [ 8085]:
> --> [2:OK] Feb 02 10:05:48.68: [ 8085]: <-- [9:AT+FTH=3\r] Feb 02
> 10:05:49.54: [
> 8085]: --> [7:CONNECT] Feb 02 10:05:49.54: [ 8085]: <-- data [3] Feb
> 02
> 10:05:49.54: [ 8085]: <-- data [2] Feb 02 10:05:49.86: [ 8085]: -->
> [2:OK] Feb 02 10:05:49.86: [ 8085]: RECV send CRP (command repeat) Feb
> 02
> 10:05:49.86: [ 8085]: <-- [9:AT+FRH=3\r] Feb 02 10:05:50.32: [ 8085]:
> --> [7:CONNECT] Feb 02 10:05:51.59: [ 8085]: --> [10:NO CARRIER] Feb
> 02
> 10:05:51.59: [ 8085]: MODEM No carrier Feb 02 10:05:51.59: [ 8085]:
> <-- [9:AT+FRS=7\r] Feb 02 10:05:51.67: [ 8085]: --> [2:OK] Feb 02
> 10:05:51.67: [
> 8085]: <-- [9:AT+FTH=3\r] Feb 02 10:05:52.54: [ 8085]: --> [7:CONNECT]
> Feb
> 02 10:05:52.54: [ 8085]: <-- data [3] Feb 02 10:05:52.54: [ 8085]: <--
> data [2] Feb 02 10:05:52.86: [ 8085]: --> [2:OK] Feb 02 10:05:52.86: [ 8085]:
> RECV send CRP (command repeat) Feb 02 10:05:52.86: [ 8085]: <--
> [9:AT+FRH=3\r] Feb 02 10:05:59.86: [ 8085]: --> [0:] Feb 02
> 10:05:59.86: [
> 8085]: MODEM <Empty line> Feb 02 10:05:59.86: [ 8085]: <-- data [1]
> Feb 02
> 10:05:59.87: [ 8085]: --> [2:] Feb 02 10:05:59.87: [ 8085]: -->
> [2:OK] Feb
> 02 10:05:59.87: [ 8085]: DELAY 1500 ms Feb 02 10:06:01.37: [ 8085]:
> <-- [9:AT+FTH=3\r] Feb 02 10:06:02.23: [ 8085]: --> [7:CONNECT] Feb 02
> 10:06:02.23: [ 8085]: <-- data [32] Feb 02 10:06:02.23: [ 8085]: <--
> data [2] Feb 02 10:06:02.24: [ 8085]: --> [7:CONNECT] Feb 02
> 10:06:02.24: [
> 8085]: <-- data [23] Feb 02 10:06:02.24: [ 8085]: <-- data [2] Feb 02
> 10:06:02.24: [ 8085]: --> [7:CONNECT] Feb 02 10:06:02.24: [ 8085]: <--
> data [13] Feb 02 10:06:02.24: [ 8085]: <-- data [2] Feb 02 10:06:04.46: [ 8085]:
> --> [2:OK] Feb 02 10:06:04.46: [ 8085]: <-- [9:AT+FRH=3\r] Feb 02
> 10:06:11.47: [ 8085]: --> [0:] Feb 02 10:06:11.47: [ 8085]: MODEM
> <Empty
> line> Feb 02 10:06:11.47: [ 8085]: <-- data [1] Feb 02 10:06:11.48: [ 8085]:
> --> [2:] Feb 02 10:06:11.48: [ 8085]: --> [2:OK] Feb 02 10:06:11.48:
> --> [
> 8085]: DELAY 1500 ms Feb 02 10:06:12.98: [ 8085]: <-- [9:AT+FTH=3\r]
> Feb 02
> 10:06:13.84: [ 8085]: --> [7:CONNECT] Feb 02 10:06:13.84: [ 8085]: <--
> data [32] Feb 02 10:06:13.84: [ 8085]: <-- data [2] Feb 02 10:06:13.85: [ 8085]:
> --> [7:CONNECT] Feb 02 10:06:13.85: [ 8085]: <-- data [23] Feb 02
> 10:06:13.85: [ 8085]: <-- data [2] Feb 02 10:06:13.85: [ 8085]: -->
> [7:CONNECT] Feb 02 10:06:13.85: [ 8085]: <-- data [13] Feb 02
> 10:06:13.85: [
> 8085]: <-- data [2] Feb 02 10:06:16.07: [ 8085]: --> [2:OK] Feb 02
> 10:06:16.07: [ 8085]: <-- [9:AT+FRH=3\r] Feb 02 10:06:23.08: [ 8085]:
> --> [0:] Feb 02 10:06:23.08: [ 8085]: MODEM <Empty line> Feb 02
> 10:06:23.08: [
> 8085]: <-- data [1] Feb 02 10:06:23.09: [ 8085]: --> [2:] Feb 02
> 10:06:23.09: [ 8085]: --> [2:OK] Feb 02 10:06:23.09: [ 8085]: RECV FAX:
> Failure to train modems Feb 02 10:06:23.09: [ 8085]: RECV FAX: end Feb
> 02
> 10:06:23.09: [ 8085]: SESSION END
>
>
>
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