[hylafax-users] ERR No carrier detected

Forgive me if this has already been answered, I searched the archives and couldn’t find it though. I’m getting constant “ERR No Carrier detected” errors from a remote facility running HylaFAX. I had the modem dial my cell phone to make sure it had a dialtone and that worked, but I can’t seem to get this bad boy to send faxes. It is a send only environment. Could it be a problem with the modem itself? Here is the config file and a sample log file follows:

HylaFAX 4.2.2

MutliTech MT1932ZDX Modem

# $Id: mt-1432,v 1.3 2003/01/15 00:02:57 tim Exp $

# HylaFAX Facsimile Software

# HylaFAX is a trademark of Silicon Graphics, Inc.

# Permission to use, copy, modify, distribute, and sell this software and

# its documentation for any purpose is hereby granted without fee, provided

# that (i) the above copyright notices and this permission notice appear in

# all copies of the software and related documentation, and (ii) the names of

# Sam Leffler and Silicon Graphics may not be used in any advertising or

# publicity relating to the software without the specific, prior written

# permission of Sam Leffler and Silicon Graphics.

# THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND,

# EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY

# WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

# IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR

# ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND,

# OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS,

# WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF

# LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE

# OF THIS SOFTWARE.

# Configuration for a Multi-Tech MT1432, MT224BA, and MT1932ZDX modems.

# MT1432 firmware rev 0307 I or newer

# MT132BG rev 0109A

# MT1932ZDX rev 0109H

# MT2834ZDX rev 0316A or newer

# MT2834ZDXb rev 0317G or newer

# Note that MT1432 modems come in several varieties:

# MT1432BA uses Rockwell data pump

# MT1432BA/A uses AT&T data pump

# MT1432BG MT1432BA tweaked for German FCC

# MT1432MK (for UK?)

# The modem has been tried with both XON/XOFF and RTS/CTS flow

# control; this configuration is for hardware flow control.

CountryCode: 1

# MT2834ZDXb rev 0317G or newer

# Note that MT1432 modems come in several varieties:

# MT1432BA uses Rockwell data pump

# MT1432BA/A uses AT&T data pump

# MT1432BG MT1432BA tweaked for German FCC

# MT1432MK (for UK?)

# The modem has been tried with both XON/XOFF and RTS/CTS flow

# control; this configuration is for hardware flow control.

CountryCode: 1

AreaCode: XXX

FAXNumber: +1.XXX.XXX.XXXX

LongDistancePrefix: 1

InternationalPrefix: 011

DialStringRules: etc/dialrules

ServerTracing: 1

SessionTracing: 11

RecvFileMode: 0600

LogFileMode: 0600

DeviceMode: 0600

RingsBeforeAnswer: 1

SpeakerVolume: off

GettyArgs: "-h %l dx_%s"

LocalIdentifier: "My Company"

TagLineFont: etc/lutRS18.pcf

TagLineFormat: "From %%l|%c|Page %%P of %%T"

MaxRecvPages: 25

# Modem-related stuff: should reflect modem command interface

# and hardware connection/cabling (e.g. flow control).

ModemType: Class2 # use class 2 interface

ModemRate: 38400 # lock rate for DCE-DTE communication

ModemFlowControl: rtscts # default

ModemHardFlowCmd: AT&E4 # hardware flow control

ModemSoftFlowCmd: AT&E5 # software flow control

ModemSetupDTRCmd: AT&D3 # setup so DTR drop resets modem

ModemSetupDCDCmd: AT&C1 # setup so DCD reflects carrier (or not)

# The MT2834ZDX (and other newer models) may be more robust with this.

#ModemSetupDCDCmd: AT&C4 # setup so DCD resets modem on

# # carrier drop

ModemSetupAACmd: AT+FAA=1 # enable adaptive-answer in class 2

# NB: some models get confused by @ in ModemDialCmd

# NB: the @ causes some multifunction fax units to not go into fax mode.

ModemDialCmd: ATDT%s # T for tone dialing

Class2RecvDataTrigger: "\022" # character sent to modem to start recv

# The MT2834ZDX (and other newer models) can take advantage of these.

#Class2APQueryCmd: AT # AT+FAP=? not supported on this modem

#Class2NFLOCmd: AT+FLO=0 # Class 2: no flow control

#Class2SFLOCmd: AT+FLO=1 # Class 2: software flow control

#Class2HFLOCmd: AT+FLO=2 # Class 2: hardware flow control

#Class2XmitWaitForXON: no

# END OF CONFIG FILE

LOG FILE:

Nov 08 10:29:36.16: [15690]: SESSION BEGIN 000001869 12014405389

Nov 08 10:29:36.16: [15690]: HylaFAX (tm) Version 4.2.2

Nov 08 10:29:36.16: [15690]: SEND FAX: JOB 841 DEST 15555551212 COMMID 000001869 DEVICE '/dev/ttyS0'

Nov 08 10:29:36.16: [15690]: <-- [10:AT+FTBC=0\r]

Nov 08 10:29:36.32: [15690]: --> [2:OK]

Nov 08 10:29:36.32: [15690]: <-- [10:AT+FBOR=0\r]

Nov 08 10:29:36.48: [15690]: --> [2:OK]

Nov 08 10:29:36.48: [15690]: <-- [13:AT+FPHCTO=30\r]

Nov 08 10:29:36.64: [15690]: --> [2:OK]

Nov 08 10:29:36.64: [15690]: <-- [24:AT+FDCC=1,5,2,2,2,0,0,0\r]

Nov 08 10:29:36.81: [15690]: --> [2:OK]

Nov 08 10:29:36.81: [15690]: DIAL 12014405389

Nov 08 10:29:36.81: [15690]: <-- [16:ATDT12014405389\r]

Nov 08 10:30:42.05: [15690]: --> [10:NO CARRIER]

Nov 08 10:30:42.05: [15690]: SEND FAILED: JOB 841 DEST 15555551212 ERR No carrier detected

Nov 08 10:30:42.05: [15690]: <-- [5:ATH0\r]

Nov 08 10:30:47.05: [15690]: MODEM <Timeout>

Nov 08 10:30:47.05: [15690]: SESSION END