Re: [hylafax-users] MainPine Modem Problem

["support" <support@xxxxxxxxxxxx>]

Hi Tom.

Well the fact that the working line is not in a hunt group MAY be relevant.
The first thing you must do is try to identify where the problem begins.
Therefore, I would suggest the following;

If you put a plain old handset on the working line what do you hear ?  A
continuous dialtone ?  If you move to one of the non working lines is it the
same ?  If not, why not ?

If the lines 'sound' the same then can you try using minicom on both a
working and non working line and dial a number that's not connected with
your setup (your cell would be good).  Does it ring ?  If not, why not ?

If this works then try calling the working and non working line from your
cell.  Do you see 'ring', 'ring' on the minicom consol ?  If not, why not ?

You should be able to get this all working without much difficulty.  If not,
then can you get the telco to disable the hunt groups while you diagnose the
setup?  Can you also check whether you have Call Waiting, Caller ID, or any
other supplementary services enabled on the lines ?  You are looking for
anything that might be different between the working and non working lines.

Can you please confirm that the fax machine tests that you ran were for both
send and receive and on both the working and non working lines ?

Regards

ANDREW RINALDI
Mainpine Support Manager
USA +1 718 701 2422 | Asia/Europe +44 1225 436137 
andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com 

-----Original Message-----
From: Tom Miller [mailto:tom@xxxxxxxxxxxxxx] 
Sent: 26 October 2005 03:49
To: support@xxxxxxxxxxxx
Cc: hylafax-users@xxxxxxxxxxx
Subject: MainPine Modem Problem

Hylafax 4.2.2,  MainPine Oct+ run on RedHat ES 3.0

We talked to the telco company today.  They said there is no special
features on those line as compare to other line.
Except the working line is the single line and the other none working line
are in a hunt group.  

We have two hunt group we had tried out both and neither of them were work.
Is your modem having problem of detecting and picking up hunted group? 


Is there a special setting for hunt group?

Thanks,

Tom

>
>
>---- Original message ----
>>Date: Sun, 23 Oct 2005 12:52:41 +0100
>>From: "support" <support@xxxxxxxxxxxx>
>>Subject: RE: [hylafax-users] Urgent - help
>>To: <tom@xxxxxxxxxxxxxx>, "'Lee Howard'" 
><faxguy@xxxxxxxxxxxxxxxx>
>>Cc: <hylafax-users@xxxxxxxxxxx>
>>
>> 
>>Hi Tom.
>>
>>Can you tell us a bit about your setup ?  How are the lines
>delivered to you
>>?  Is the OCTO+ connected via a PABX or straight from the
>telco ?  Do any of
>>the lines have supplementary services enabled (Call
Waiting, 
>etc.) ?  Which
>>country are you in ?
>>
>>Do both send and receive fail on a 'bad' line ?
>>
>>When you "moved the working phone line" did you just unplug
>the RJ11
>>connector from the OCTO+ and move it to a different  port
on 
>the board ?
>>Are you using identical RJ11 cables ?  The ones supplied
>with the board ? 
>>
>>Have you tried using minicom ?  What does the modem say if
>you try
>>ATDT<phonenumber> on a 'bad' line ?
>>
>>FYI, all ports on the OCTO+ have identical hardware.... 
>Therefore, if the
>>behaviour is different it will be the lines and/or
>configuration.
>>
>>Regards
>>
>>ANDREW RINALDI
>>Mainpine Support Manager
>>USA +1 718 701 2422 | Asia/Europe +44 1225 436137 
>>andrew.rinaldi@xxxxxxxxxxxx | www.mainpine.com
>>
>>-----Original Message-----
>>From: Tom Miller [mailto:tom@xxxxxxxxxxxxxx]
>>Sent: 23 October 2005 04:48
>>To: Lee Howard
>>Cc: hylafax-users@xxxxxxxxxxx
>>Subject: Re: [hylafax-users] Urgent - help
>>
>>Lee,
>>
>>All 8 faxgetty are running.  I also verify by moved the
only 
>working phone
>>line to individual port and tried to send fax to them and
>they are working.
>>
>>
>>Could it be the other phone line have different codec or
>different ??? than
>>the one that working?
>>
>>One thing to keep in mind is the other lines work fine on
>different fax
>>machines.
>>
>>It seems the MainPine modem interpreted the working line
>different than
>>other three non-working lines.  However, these three non-
>working lines are
>>working fine with our other 
>>fax machine.   Am I on the right track?
>>
>>Thanks much for you respond
>>
>>Tom
>>
>>
>>
>>---- Original message ----
>>>Date: Sat, 22 Oct 2005 13:40:32 -0700
>>>From: Lee Howard <faxguy@xxxxxxxxxxxxxxxx>
>>>Subject: Re: [hylafax-users] Urgent - help
>>>To: tom@xxxxxxxxxxxxxx
>>>Cc: hylafax-users@xxxxxxxxxxx
>>>
>>>Tom Miller wrote:
>>>
>>>>Would someone tell me how to get Hylafax to answer more
>than one modem
>>>>at a time please.
>>>>
>>>
>>>There's nothing to do.  If you have a faxgetty running on
>>each port with
>>>RingsBeforeAnswer set to something other than 0, then it
>>will answer
>>>when it gets the RingsBeforeAnswer number of RINGs from the
>>modem.
>>>
>>>Lee.
>>
>>
>
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