Re: [hylafax-users] Multitech MT5634ZPX-PCI-V92/faxgetty no answe r

["Mehmet Cer" <mcer@xxxxxxxxxx>]

Adam,

If the firmware version of your modem is either 1.32f or 1.32i, downgrade it to 1.25p and use it in class 1.

We encountered smilar problems, and firmware version 1.25p was the solution. You can obtain 1.25p from multitech support.

Regards,

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx [mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Donald, Adam
Sent: Monday, February 28, 2005 4:30 PM
To: faxguy@xxxxxxxxxxxxxxxx
Cc: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Multitech MT5634ZPX-PCI-V92/faxgetty no answe r

Lee

I came in this morning, and neither of our Multitech MT5634ZPX-PCI-V92
modems would respond to calls (however our external USR Courier answered
OK).
ServerTracing is set to 0xFFF and SessionTracing is set to 11 on both MT
modems confs, however, I do not have any entries for either of these modems
in /var/log/messages since this log rolled over on 2/27 (including the times
I tried to get these modems to answer this morning).
I pulled the last 200 lines of /var/log/messages.1 that contained FaxGetty,
and attached it to this mail.  To get the faxgetty processes to answer, I
killed the processes.  Do I need an additional level of logging specified?
Is there a tracing level that I need to set to get more information to
messages?  Is there anything else that I should be looking for?  Thanks
again for your help!


AD

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx] On Behalf Of Donald, Adam
Sent: Wednesday, February 23, 2005 9:16 AM
To: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] Multitech MT5634ZPX-PCI-V92/faxgetty no answe r

>> If I try dialing the number to the modem, it will ring without ever
>> answering.
 
> Set ServerTracing: 0xFFF in the modem config file and then send the 
> FaxGetty server logs from during that time when you're ringing that 
> line and it's not answering.
>
> Lee.
 
Lee
 
Thank you for the suggestion.
I have set changed the ServerTracing: value to 0xFFF in the modem config
file.  Are there certain items that I can look for in the /var/log/messages
file that indicate whether or not ServerTracing is actually now occurring at
this level or not?
 
 
AD
 


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