Re: [hylafax-users] Fax doesn't answer

[Mattia Martinello <liste@xxxxxxxxxxxxxxxxxxxx>]

Kimble Young ha scritto:

> Is /tmp/capifax.log showing anything?

No... I cannot get any information from any log file... :-(

> Hylafax would have to be calling c2faxsend, it's obviously having 
> problems at this stage.

Really it seems it doesn't call c2faxsend...

> When you are using WHFC have you entered a valid email address for 
> notifications and have selected "Send E-Mail Always"?

Yes.

> You should get a better idea of what is happening if you do.

I print a file to WHFC and it ask me for the recipient fax number.
Then the fax is queued, but the recipient fax doesn't ring (so the fax 
number isn't dial). Nothing happened: I can't get any information from 
the log, and the job status doesn't change until I delete it.

When I delete the job from WHFC I receive this e-mail message:

--------------------------------------------------------------------
Your facsimile job to 0461xxxxxx was deleted from the queue.

    ---- Unsent job status ----

   Destination: 0461268926
         JobID: 20
       GroupID: 20
        Sender: Mattia Martinello
      Mailaddr: mattia@xxxxxxxxxxxxxxxxxxxx
Submitted From: 192.168.1.11
    Page Width: 194 (mm)
   Page Length: 281 (mm)
    Resolution: 196 (lpi)
        Status:   (nothing available)
       Dialogs: 0 (exchanges with remote device)
         Dials: 0 (consecutive failed calls to destination)
         Calls: 0 (total phone calls placed)
         Pages: 0 (pages transmitted)
      TotPages: 0 (total pages to transmit)
      Attempts: 0 (attempts to send current page)
        Dirnum: 0 (directory of next page to send)

    ---- Documents submitted for transmission ----

The following documents were submitted for transmission and are
available on the server for reuse until they are automatically
purged when this job is removed.  Documents may also be manually
removed using the faxrm command; consult faxrm(1) for information.

Filename                 Size Type
docq/doc20.ps.20            0 PostScript

Sorry, there was a problem sending notification;
something went wrong in the shell script bin/notify.
--------------------------------------------------------------------

The only lines in /var/log/messages are:

Nov  3 02:07:25 pico FaxQueuer[18913]: SUBMIT JOB 20
Nov  3 02:07:50 pico FaxQueuer[18913]: KILL JOB 20
Nov  3 02:07:50 pico FaxQueuer[18913]: NOTIFY: bin/notify "doneq/q20" 
"killed" ""


> Are new files turning up in doneq/ and sendq/ ?

Yes, after trying to send the fax I get "q21" in sendq/...
When I delete the job the "q21" file is moved in sendq/...


This is the "q21" file:
--------------------------------------------------------------------
tts:1099445404
killtime:1099456129
retrytime:0
state:8
npages:0
totpages:0
ntries:0
ndials:0
totdials:0
maxdials:12
tottries:0
maxtries:3
pagewidth:194
resolution:196
pagelength:281
priority:127
schedpri:127
minsp:0
desiredbr:13
desiredst:0
desiredec:1
desireddf:3
desiredtl:0
useccover:1
external:0461xxxxxxx
number:0461xxxxxxx
mailaddr:mattia@xxxxxxxxxxxxxxxxxxxx
sender:Mattia Martinello
jobid:21
jobtag:
pagehandling:
modem:any
receiver:
company:
location:
cover:
client:192.168.1.11
owner:mattia
groupid:21
signalrate:
dataformat:
jobtype:facsimile
tagline:
subaddr:
passwd:
doneop:default
commid:
status:
notify:when done+requeued
pagechop:default
chopthreshold:3
postscript:0::docq/doc21.ps.21
--------------------------------------------------------------------

In the WHFC status window I *always* read these info:

HylaFAX scheduler on pico.blupixel.net: Running
Modem faxCAPI (+39.0461.268925): Running and idle


> When c2faxsend dies it can produce some truly bizarre results in 
> hylafax. For example - submitting an unknown file format to hylafax will 
> result in c2faxsend saying it has sent the job but 0 pages were sent.

I think c2faxsend doesn't start... :-(

Thank you very much!
Bye
Mattia.

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