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[hylafax-users] Line broken on remote fax (Gestetner-RICOH)




Hi all,

A couple of months ago a raised an issue with the Gestetner fax machine having problem with sucessfully completing the communication with hylafax.
I have since noticed that this is not problem solely atributed to Gestetner's but also Rightfax and it recieves that fax but the report states as follows :

-------------------REMOTE SESSION LOG ----------------------------
2004-08-17 17:13:16 Transmission Record

     Transfer Type:    Receive fax
     Remote CSID:      [Rand Merchant Bank i]
     Unique ID:        [SIP41223CFA602C]
     Time to Transfer: 1:12
     Sent on Channel:  0
    Inbound user ID: SIPHOMOTHOBI, Routing Code: 4031
     AOC:              [0][0][0][0]
     Result:           Line broken (no loop current)
     Brooktrout Res:   Call [0:352]; Fax [4:3]
     Pages Sent:       1 - 2

------------------------------HYLAFAX SESSION LOG--------------------------------
Aug 17 17:13:23.47: [ 8693]: SESSION BEGIN 000000588 27011###########
Aug 17 17:13:23.47: [ 8693]: HylaFAX (tm) Version 4.1.8
Aug 17 17:13:23.47: [ 8693]: SEND FAX: JOB 1235 DEST ########### COMMID 000000588 DEVICE '/dev/ttySL0'
Aug 17 17:13:23.47: [ 8693]: DELAY 75 ms
Aug 17 17:13:23.54: [ 8693]: DELAY 2600 ms
Aug 17 17:13:27.15: [ 8693]: DELAY 10 ms
Aug 17 17:13:27.16: [ 8693]: <-- [4:ATZ\r]
Aug 17 17:13:27.16: [ 8693]: --> [2:OK]
Aug 17 17:13:27.16: [ 8693]: DELAY 3000 ms
Aug 17 17:13:30.16: [ 8693]: <-- [5:ATE0\r]
Aug 17 17:13:30.16: [ 8693]: --> [4:ATE0]
Aug 17 17:13:30.16: [ 8693]: --> [2:OK]
Aug 17 17:13:30.16: [ 8693]: <-- [5:ATV1\r]
Aug 17 17:13:30.16: [ 8693]: --> [2:OK]
Aug 17 17:13:30.16: [ 8693]: <-- [5:ATQ0\r]
Aug 17 17:13:30.16: [ 8693]: --> [2:OK]
Aug 17 17:13:30.16: [ 8693]: <-- [7:ATS0=0\r]
Aug 17 17:13:30.16: [ 8693]: --> [2:OK]
Aug 17 17:13:30.16: [ 8693]: <-- [7:ATS8=2\r]
Aug 17 17:13:30.16: [ 8693]: --> [2:OK]
Aug 17 17:13:30.16: [ 8693]: <-- [8:ATS7=60\r]
Aug 17 17:13:30.16: [ 8693]: --> [2:OK]
Aug 17 17:13:30.16: [ 8693]: <-- [6:AT&K3\r]
Aug 17 17:13:30.16: [ 8693]: --> [2:OK]
Aug 17 17:13:30.16: [ 8693]: <-- [6:AT&D2\r]
Aug 17 17:13:30.16: [ 8693]: --> [2:OK]
Aug 17 17:13:30.16: [ 8693]: <-- [6:AT&C1\r]
Aug 17 17:13:30.16: [ 8693]: --> [2:OK]
Aug 17 17:13:30.16: [ 8693]: <-- [12:AT+FCLASS=1\r]
Aug 17 17:13:30.16: [ 8693]: --> [2:OK]
Aug 17 17:13:30.16: [ 8693]: <-- [5:ATM0\r]
Aug 17 17:13:30.16: [ 8693]: --> [2:OK]
Aug 17 17:13:30.16: [ 8693]: <-- [12:AT+FCLASS=1\r]
Aug 17 17:13:30.26: [ 8693]: --> [2:OK]
Aug 17 17:13:30.29: [ 8693]: DIAL ###########
Aug 17 17:13:30.29: [ 8693]: <-- [16:ATDT0###########\r]
Aug 17 17:13:39.31: [ 8693]: --> [7:CONNECT]
Aug 17 17:13:40.88: [ 8693]: --> [2:OK]
Aug 17 17:13:40.88: [ 8693]: REMOTE CSI "RMB"
Aug 17 17:13:40.88: [ 8693]: <-- [9:AT+FRH=3\r]
Aug 17 17:13:40.90: [ 8693]: --> [7:CONNECT]
Aug 17 17:13:41.32: [ 8693]: --> [2:OK]
Aug 17 17:13:41.32: [ 8693]: REMOTE best rate 14400 bit/s
Aug 17 17:13:41.32: [ 8693]: REMOTE max page width 1728 pixels in 215 mm
Aug 17 17:13:41.32: [ 8693]: REMOTE max unlimited page length
Aug 17 17:13:41.32: [ 8693]: REMOTE best vres 7.7 line/mm
Aug 17 17:13:41.32: [ 8693]: REMOTE best format 2-D MMR
Aug 17 17:13:41.32: [ 8693]: REMOTE supports T.30 Annex A, ECM
Aug 17 17:13:41.32: [ 8693]: REMOTE best 0 ms/scanline
Aug 17 17:13:41.32: [ 8693]: USE 14400 bit/s
Aug 17 17:13:41.32: [ 8693]: USE 0 ms/scanline
Aug 17 17:13:41.32: [ 8693]: SEND file "docq/doc1716.ps;01"
Aug 17 17:13:41.32: [ 8693]: USE page width 1728 pixels in 215 mm
Aug 17 17:13:41.32: [ 8693]: USE unlimited page length
Aug 17 17:13:41.32: [ 8693]: USE 7.7 line/mm
Aug 17 17:13:41.32: [ 8693]: USE 1-D MR
Aug 17 17:13:41.32: [ 8693]: SEND training at v.17 14400 bit/s
Aug 17 17:13:41.32: [ 8693]: <-- [9:AT+FTH=3\r]
Aug 17 17:13:41.40: [ 8693]: --> [7:CONNECT]
Aug 17 17:13:41.40: [ 8693]: <-- data [23]
Aug 17 17:13:41.40: [ 8693]: <-- data [2]
Aug 17 17:13:43.24: [ 8693]: --> [7:CONNECT]
Aug 17 17:13:43.24: [ 8693]: <-- data [6]
Aug 17 17:13:43.24: [ 8693]: <-- data [2]
Aug 17 17:13:43.62: [ 8693]: --> [2:OK]
Aug 17 17:13:43.62: [ 8693]: <-- [9:AT+FTS=7\r]
Aug 17 17:13:43.68: [ 8693]: --> [2:OK]
Aug 17 17:13:43.68: [ 8693]: <-- [11:AT+FTM=145\r]
Aug 17 17:13:43.78: [ 8693]: --> [7:CONNECT]
Aug 17 17:13:43.78: [ 8693]: <-- data [1024]
Aug 17 17:13:43.78: [ 8693]: <-- data [1024]
Aug 17 17:13:43.78: [ 8693]: <-- data [652]
Aug 17 17:13:43.78: [ 8693]: <-- data [2]
Aug 17 17:13:46.94: [ 8693]: --> [2:OK]
Aug 17 17:13:46.94: [ 8693]: <-- [9:AT+FRH=3\r]
Aug 17 17:13:47.46: [ 8693]: --> [7:CONNECT]
Aug 17 17:13:48.58: [ 8693]: --> [2:OK]
Aug 17 17:13:48.58: [ 8693]: TRAINING succeeded
Aug 17 17:13:48.58: [ 8693]: DELAY 75 ms
Aug 17 17:13:48.65: [ 8693]: <-- [11:AT+FTM=146\r]
Aug 17 17:13:48.74: [ 8693]: --> [7:CONNECT]
Aug 17 17:13:48.74: [ 8693]: SEND begin page
Aug 17 17:13:48.74: [ 8693]: <-- data [1027]
.
.
.
Aug 17 17:13:59.06: [ 8693]: <-- data [109]
Aug 17 17:13:59.06: [ 8693]: SENT 26733 bytes of data
Aug 17 17:13:59.06: [ 8693]: SEND 1D RTC
Aug 17 17:13:59.06: [ 8693]: <-- data [29]
Aug 17 17:13:59.06: [ 8693]: <-- data [2]
Aug 17 17:13:59.06: [ 8693]: SEND end page
Aug 17 17:14:04.02: [ 8693]: --> [2:OK]
Aug 17 17:14:04.02: [ 8693]: <-- [9:AT+FTS=7\r]
Aug 17 17:14:04.07: [ 8693]: --> [2:OK]
Aug 17 17:14:04.08: [ 8693]: SEND send MPS (more pages, same document)
Aug 17 17:14:04.08: [ 8693]: <-- [9:AT+FTH=3\r]
Aug 17 17:14:04.15: [ 8693]: --> [7:CONNECT]
Aug 17 17:14:04.16: [ 8693]: <-- data [3]
Aug 17 17:14:04.16: [ 8693]: <-- data [2]
Aug 17 17:14:05.47: [ 8693]: --> [2:OK]
Aug 17 17:14:05.47: [ 8693]: <-- [9:AT+FRH=3\r]
Aug 17 17:14:05.71: [ 8693]: --> [7:CONNECT]
Aug 17 17:14:06.89: [ 8693]: --> [2:OK]
Aug 17 17:14:06.89: [ 8693]: SEND recv MCF (message confirmation)
Aug 17 17:14:06.89: [ 8693]: SEND FAX (000000588): FROM null TO ########### (page 1 of 2 sent in 0:25)
Aug 17 17:14:06.89: [ 8693]: USE page width 1728 pixels in 215 mm
Aug 17 17:14:06.89: [ 8693]: USE unlimited page length
Aug 17 17:14:06.89: [ 8693]: USE 7.7 line/mm
Aug 17 17:14:06.89: [ 8693]: USE 1-D MR
Aug 17 17:14:06.89: [ 8693]: DELAY 75 ms
Aug 17 17:14:06.97: [ 8693]: <-- [11:AT+FTM=146\r]
Aug 17 17:14:07.05: [ 8693]: --> [7:CONNECT]
Aug 17 17:14:07.05: [ 8693]: SEND begin page
Aug 17 17:14:07.05: [ 8693]: <-- data [1027]
.
.
.
Aug 17 17:14:12.98: [ 8693]: <-- data [384]
Aug 17 17:14:12.98: [ 8693]: SENT 17790 bytes of data
Aug 17 17:14:12.98: [ 8693]: SEND 1D RTC
Aug 17 17:14:12.98: [ 8693]: <-- data [29]
Aug 17 17:14:12.98: [ 8693]: <-- data [2]
Aug 17 17:14:12.98: [ 8693]: SEND end page
Aug 17 17:14:17.38: [ 8693]: --> [2:OK]
Aug 17 17:14:17.38: [ 8693]: <-- [9:AT+FTS=9\r]
Aug 17 17:14:17.46: [ 8693]: --> [2:OK]
Aug 17 17:14:17.46: [ 8693]: SEND send EOP (no more pages or documents)
Aug 17 17:14:17.46: [ 8693]: <-- [9:AT+FTH=3\r]
Aug 17 17:14:17.54: [ 8693]: --> [7:CONNECT]
Aug 17 17:14:17.54: [ 8693]: <-- data [3]
Aug 17 17:14:17.54: [ 8693]: <-- data [2]
Aug 17 17:14:18.84: [ 8693]: --> [2:OK]
Aug 17 17:14:18.84: [ 8693]: <-- [9:AT+FRH=3\r]
Aug 17 17:14:19.10: [ 8693]: --> [7:CONNECT]
Aug 17 17:14:20.28: [ 8693]: --> [2:OK]
Aug 17 17:14:20.28: [ 8693]: SEND recv MCF (message confirmation)
Aug 17 17:14:20.28: [ 8693]: SEND FAX (000000588): FROM null TO ########### (page 2 of 2 sent in 0:14)
Aug 17 17:14:20.28: [ 8693]: SEND FAX (000000588): FROM null TO ########### (docq/doc1716.ps;01 sent in 0:39)
Aug 17 17:14:20.28: [ 8693]: <-- [9:AT+FTH=3\r]
Aug 17 17:14:20.36: [ 8693]: --> [7:CONNECT]
Aug 17 17:14:20.36: [ 8693]: <-- data [3]
Aug 17 17:14:20.36: [ 8693]: <-- data [2]
Aug 17 17:14:21.66: [ 8693]: --> [2:OK]
Aug 17 17:14:21.66: [ 8693]: <-- [5:ATH0\r]
Aug 17 17:14:21.78: [ 8693]: --> [2:OK]
Aug 17 17:14:21.78: [ 8693]: SESSION END

The main issue is that this is not consistent as sometimes like the one below every goes well :

2004-08-18 09:31:14 Transmission Record

     Transfer Type:    Receive fax
     Remote CSID:      [Rand Merchant Bank i]
     Unique ID:        [SIP4123222B0F5A]
     Time to Transfer: 1:08
     Sent on Channel:  2
    Inbound user ID: SIPHOMOTHOBI, Routing Code: 4031
     AOC:              [0][0][0][0]
     Result:           Success
     Brooktrout Res:   Call [0:352]; Fax [0:0]
     Pages Sent:       1 - 2

Aug 18 09:31:19.11: [ 6454]: SESSION BEGIN 000000589 27011###########
Aug 18 09:31:19.11: [ 6454]: HylaFAX (tm) Version 4.1.8
Aug 18 09:31:19.11: [ 6454]: SEND FAX: JOB 1236 DEST ###########COMMID 000000589 DEVICE '/dev/ttySL0'
Aug 18 09:31:19.11: [ 6454]: DELAY 75 ms
Aug 18 09:31:19.18: [ 6454]: DELAY 2600 ms
Aug 18 09:31:22.82: [ 6454]: DELAY 10 ms
Aug 18 09:31:22.83: [ 6454]: <-- [4:ATZ\r]
Aug 18 09:31:22.83: [ 6454]: --> [2:OK]
Aug 18 09:31:22.83: [ 6454]: DELAY 3000 ms
Aug 18 09:31:25.84: [ 6454]: <-- [5:ATE0\r]
Aug 18 09:31:25.85: [ 6454]: --> [4:ATE0]
Aug 18 09:31:25.85: [ 6454]: --> [2:OK]
Aug 18 09:31:25.85: [ 6454]: <-- [5:ATV1\r]
Aug 18 09:31:25.85: [ 6454]: --> [2:OK]
Aug 18 09:31:25.85: [ 6454]: <-- [5:ATQ0\r]
Aug 18 09:31:25.85: [ 6454]: --> [2:OK]
Aug 18 09:31:25.85: [ 6454]: <-- [7:ATS0=0\r]
Aug 18 09:31:25.85: [ 6454]: --> [2:OK]
Aug 18 09:31:25.85: [ 6454]: <-- [7:ATS8=2\r]
Aug 18 09:31:25.85: [ 6454]: --> [2:OK]
Aug 18 09:31:25.85: [ 6454]: <-- [8:ATS7=60\r]
Aug 18 09:31:25.85: [ 6454]: --> [2:OK]
Aug 18 09:31:25.85: [ 6454]: <-- [6:AT&K3\r]
Aug 18 09:31:25.85: [ 6454]: --> [2:OK]
Aug 18 09:31:25.85: [ 6454]: <-- [6:AT&D2\r]
Aug 18 09:31:25.85: [ 6454]: --> [2:OK]
Aug 18 09:31:25.85: [ 6454]: <-- [6:AT&C1\r]
Aug 18 09:31:25.85: [ 6454]: --> [2:OK]
Aug 18 09:31:25.85: [ 6454]: <-- [12:AT+FCLASS=1\r]
Aug 18 09:31:25.85: [ 6454]: --> [2:OK]
Aug 18 09:31:25.85: [ 6454]: <-- [5:ATM0\r]
Aug 18 09:31:25.85: [ 6454]: --> [2:OK]
Aug 18 09:31:25.85: [ 6454]: <-- [12:AT+FCLASS=1\r]
Aug 18 09:31:25.95: [ 6454]: --> [2:OK]
Aug 18 09:31:25.98: [ 6454]: DIAL ###########
Aug 18 09:31:25.98: [ 6454]: <-- [16:ATDT0###########\r]
Aug 18 09:31:34.74: [ 6454]: --> [7:CONNECT]
Aug 18 09:31:36.30: [ 6454]: --> [2:OK]
Aug 18 09:31:36.30: [ 6454]: REMOTE CSI "RMB"
Aug 18 09:31:36.30: [ 6454]: <-- [9:AT+FRH=3\r]
Aug 18 09:31:36.33: [ 6454]: --> [7:CONNECT]
Aug 18 09:31:36.72: [ 6454]: --> [2:OK]
Aug 18 09:31:36.72: [ 6454]: REMOTE best rate 14400 bit/s
Aug 18 09:31:36.72: [ 6454]: REMOTE max page width 1728 pixels in 215 mm
Aug 18 09:31:36.72: [ 6454]: REMOTE max unlimited page length
Aug 18 09:31:36.72: [ 6454]: REMOTE best vres 7.7 line/mm
Aug 18 09:31:36.72: [ 6454]: REMOTE best format 2-D MMR
Aug 18 09:31:36.72: [ 6454]: REMOTE supports T.30 Annex A, ECM
Aug 18 09:31:36.72: [ 6454]: REMOTE best 0 ms/scanline
Aug 18 09:31:36.72: [ 6454]: USE 14400 bit/s
Aug 18 09:31:36.72: [ 6454]: USE 0 ms/scanline
Aug 18 09:31:36.72: [ 6454]: SEND file "docq/doc1717.ps;01"
Aug 18 09:31:36.72: [ 6454]: USE page width 1728 pixels in 215 mm
Aug 18 09:31:36.72: [ 6454]: USE unlimited page length
Aug 18 09:31:36.72: [ 6454]: USE 7.7 line/mm
Aug 18 09:31:36.72: [ 6454]: USE 1-D MR
Aug 18 09:31:36.72: [ 6454]: SEND training at v.17 14400 bit/s
Aug 18 09:31:36.72: [ 6454]: <-- [9:AT+FTH=3\r]
Aug 18 09:31:36.80: [ 6454]: --> [7:CONNECT]
Aug 18 09:31:36.80: [ 6454]: <-- data [23]
Aug 18 09:31:36.80: [ 6454]: <-- data [2]
Aug 18 09:31:38.66: [ 6454]: --> [7:CONNECT]
Aug 18 09:31:38.66: [ 6454]: <-- data [6]
Aug 18 09:31:38.66: [ 6454]: <-- data [2]
Aug 18 09:31:39.02: [ 6454]: --> [2:OK]
Aug 18 09:31:39.02: [ 6454]: <-- [9:AT+FTS=7\r]
Aug 18 09:31:39.08: [ 6454]: --> [2:OK]
Aug 18 09:31:39.08: [ 6454]: <-- [11:AT+FTM=145\r]
Aug 18 09:31:39.18: [ 6454]: --> [7:CONNECT]
Aug 18 09:31:39.18: [ 6454]: <-- data [1024]
Aug 18 09:31:39.18: [ 6454]: <-- data [1024]
Aug 18 09:31:39.18: [ 6454]: <-- data [652]
Aug 18 09:31:39.18: [ 6454]: <-- data [2]
Aug 18 09:31:42.34: [ 6454]: --> [2:OK]
Aug 18 09:31:42.34: [ 6454]: <-- [9:AT+FRH=3\r]
Aug 18 09:31:42.86: [ 6454]: --> [7:CONNECT]
Aug 18 09:31:44.00: [ 6454]: --> [2:OK]
Aug 18 09:31:44.00: [ 6454]: TRAINING succeeded
Aug 18 09:31:44.00: [ 6454]: DELAY 75 ms
Aug 18 09:31:44.08: [ 6454]: <-- [11:AT+FTM=146\r]
Aug 18 09:31:44.16: [ 6454]: --> [7:CONNECT]
Aug 18 09:31:44.16: [ 6454]: SEND begin page
Aug 18 09:31:44.16: [ 6454]: <-- data [1029]
.
.
.
Aug 18 09:31:54.49: [ 6454]: <-- data [1025]
Aug 18 09:31:54.49: [ 6454]: <-- data [688]
Aug 18 09:31:54.49: [ 6454]: SENT 27307 bytes of data
Aug 18 09:31:54.49: [ 6454]: SEND 1D RTC
Aug 18 09:31:54.49: [ 6454]: <-- data [29]
Aug 18 09:31:54.49: [ 6454]: <-- data [2]
Aug 18 09:31:54.49: [ 6454]: SEND end page
Aug 18 09:31:59.76: [ 6454]: --> [2:OK]
Aug 18 09:31:59.76: [ 6454]: <-- [9:AT+FTS=7\r]
Aug 18 09:31:59.82: [ 6454]: --> [2:OK]
Aug 18 09:31:59.82: [ 6454]: SEND send MPS (more pages, same document)
Aug 18 09:31:59.82: [ 6454]: <-- [9:AT+FTH=3\r]
Aug 18 09:31:59.90: [ 6454]: --> [7:CONNECT]
Aug 18 09:31:59.90: [ 6454]: <-- data [3]
Aug 18 09:31:59.90: [ 6454]: <-- data [2]
Aug 18 09:32:01.24: [ 6454]: --> [2:OK]
Aug 18 09:32:01.24: [ 6454]: <-- [9:AT+FRH=3\r]
Aug 18 09:32:01.48: [ 6454]: --> [7:CONNECT]
Aug 18 09:32:02.66: [ 6454]: --> [2:OK]
Aug 18 09:32:02.66: [ 6454]: SEND recv MCF (message confirmation)
Aug 18 09:32:02.66: [ 6454]: SEND FAX (000000589): FROM null TO ###########(page 1 of 2 sent in 0:26)
Aug 18 09:32:02.66: [ 6454]: USE page width 1728 pixels in 215 mm
Aug 18 09:32:02.66: [ 6454]: USE unlimited page length
Aug 18 09:32:02.66: [ 6454]: USE 7.7 line/mm
Aug 18 09:32:02.66: [ 6454]: USE 1-D MR
Aug 18 09:32:02.66: [ 6454]: DELAY 75 ms
Aug 18 09:32:02.75: [ 6454]: <-- [11:AT+FTM=146\r]
Aug 18 09:32:02.84: [ 6454]: --> [7:CONNECT]
Aug 18 09:32:02.84: [ 6454]: SEND begin page
Aug 18 09:32:02.84: [ 6454]: <-- data [1030]
.
.
.
Aug 18 09:32:13.21: [ 6454]: <-- data [742]
Aug 18 09:32:15.42: [ 6454]: SENT 28388 bytes of data
Aug 18 09:32:15.42: [ 6454]: SEND 1D RTC
Aug 18 09:32:15.42: [ 6454]: <-- data [29]
Aug 18 09:32:15.42: [ 6454]: <-- data [2]
Aug 18 09:32:15.42: [ 6454]: SEND end page
Aug 18 09:32:19.04: [ 6454]: --> [2:OK]
Aug 18 09:32:19.04: [ 6454]: <-- [9:AT+FTS=9\r]
Aug 18 09:32:19.14: [ 6454]: --> [2:OK]
Aug 18 09:32:19.14: [ 6454]: SEND send EOP (no more pages or documents)
Aug 18 09:32:19.14: [ 6454]: <-- [9:AT+FTH=3\r]
Aug 18 09:32:19.20: [ 6454]: --> [7:CONNECT]
Aug 18 09:32:19.20: [ 6454]: <-- data [3]
Aug 18 09:32:19.20: [ 6454]: <-- data [2]
Aug 18 09:32:20.52: [ 6454]: --> [2:OK]
Aug 18 09:32:20.52: [ 6454]: <-- [9:AT+FRH=3\r]
Aug 18 09:32:20.76: [ 6454]: --> [7:CONNECT]
Aug 18 09:32:21.96: [ 6454]: --> [2:OK]
Aug 18 09:32:21.96: [ 6454]: SEND recv MCF (message confirmation)
Aug 18 09:32:21.96: [ 6454]: SEND FAX (000000589): FROM null TO ###########(page 2 of 2 sent in 0:19)
Aug 18 09:32:21.96: [ 6454]: SEND FAX (000000589): FROM null TO ###########(docq/doc1717.ps;01 sent in 0:45)
Aug 18 09:32:21.96: [ 6454]: <-- [9:AT+FTH=3\r]
Aug 18 09:32:22.02: [ 6454]: --> [7:CONNECT]
Aug 18 09:32:22.02: [ 6454]: <-- data [3]
Aug 18 09:32:22.02: [ 6454]: <-- data [2]
Aug 18 09:32:23.34: [ 6454]: --> [2:OK]
Aug 18 09:32:23.34: [ 6454]: <-- [5:ATH0\r]
Aug 18 09:32:23.46: [ 6454]: --> [2:OK]
Aug 18 09:32:23.46: [ 6454]: SESSION END

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