Re: [hylafax-users] E-Mail Notification Problems...Again!

["Glen B" <webmaster@xxxxxxxxxxx>]

  If the machine, you are faxing and sending e-mail from, does not have a
valid 'net domain then you need to masquerade the sendmail setup as your
real mail host. You can then send mail from your fax host and have it appear
to be from your mail server. To be honest, drop sendmail in the trash and
install postfix. It's much more flexible in that regards and is more
reliable in my experience. I have 2 machines masquerading as my mail server,
which are on the local network. In order to do that successfully, you will
need a local DNS server to serve a resolvable hostname for your fax/mail
server. From there, it's all mail config.

 For better understanding, please post as much setup info as you can about
your servers and mail setup.
I.E.: which machine has a real 'net IP and domain, which machine is doing
what, what is configured on what.. etc

Regards,
Glen

-----Original Message-----
From: hylafax-users-bounce@xxxxxxxxxxx
[mailto:hylafax-users-bounce@xxxxxxxxxxx]On Behalf Of Frank Griffith
Sent: Friday, June 11, 2004 8:03 AM
To: Ian Firla
Cc: hylafax-users@xxxxxxxxxxx
Subject: Re: [hylafax-users] E-Mail Notification Problems...Again!


Yes, as I mentioned, this setup has worked successfully before. The best
part of HylaFax was having the received faxes and confirmations sent via
e-mail.

I first deployed this HylaFax server in November of last year. The initial
response was great but when the e-mails stopped coming, most of the users
got scared and went right back to the standard fax machines. Then we began
having trouble with receiving multi-page faxes and that scared away the rest
of them.

In February I rebuilt the server from scratch and the e-mail notification
began to work again. That went okay for a few months but then last week it
stopped with the "user unknown" error. This is the only *nix box in our
network and no one but me accesses it. The IT guys won't go near it so I'm
reasonable sure nothing has been changed or edited.

This is the second time this has happened with the e-mail. I cannot seem to
put my finger on why it works and then suddenly stops working.

I tried using the command line to send mail to any address and that too
fails with "Domain of sender address does not exist" errors. Last week I
used this same server to send e-mails to my home server. No problem. I just
wish I could pin down why it worked fine last week but this week it's does
not.


Ian Firla <ian@xxxxxxxxxxx> wrote:

Do you have a valid user / alias for FaxMaster?

Ian

On Thu, 2004-06-10 at 21:10, Frank Griffith wrote:
> HylaFax 4.2 running on FreeBSD-4.9 server with Sendmail. I realize
> this is probably a sendmail issue but I can't get any help from that
> group thus far.
>
> The fax sever has worked well for several months but suddenly, the
> e-mail notifications are no longer being sent out. When I check the
> /etc/log/maillog file I find lines of text that end with this message:
>
> User Unknown
>
> When I check the root mail messages they contain this information
> about the Unknown User:
>
> Action: failed
> Status: 5.1.1
> Diagnostic-Code: SMTP; 550 5.1.1 User unknown
>
> Someone told me that my sendmail configuration is broken. Well how the
> heck did it get broken...again? We make no changes to sendmail and
> this is the second time this same behavior has come up. The first time
> I blew away the server and rebuilt the OS from scratch. It started to
> work again and was just fine until just a few days ago Now the e-mail
> notifications have once again ceased to go out.
>
> I know very little about sendmail but can honestly swear that nothing
> has been edited, changed or altered in anyway on this server. Has
> anyone else run into this issue with sendmail?
>
>
>
> ______________________________________________________________________
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