[hylafax-users] Tiff Error

["Jeff Honken" <jhonken@xxxxxxxxxxxxxxxxx>]

I'm receiving some faxes that when I view the .tiff I get an error of "The
requested page cannot be displayed.  The requested page has a format that is
invalid or not supported".  In the log file below I can view the .tiff until
I reach page 9.  It then gives the above message.  Would increasing the
"page quality count to a higher number eliminate this problem?  I understand
that this page may be junk but there's more pages in the fax that I can't
view due to this page.  I'd appreciate any help that anyone can give.  I'm
on Hylafax 4.1.7 and Redhat 7.3.

 Nov 18 10:44:35.27: [ 1085]: RECV FAX (00000013): from 15632433379, page 8
in 0:16, INF, 3.85 line/mm, 2-D MR, 14400 bit/s
Nov 18 10:44:35.27: [ 1085]: <-- data [3]
Nov 18 10:44:35.27: [ 1085]: <-- data [2]
Nov 18 10:44:36.01: [ 1085]: --> [2:OK]
Nov 18 10:44:36.01: [ 1085]: <-- [11:AT+FRM=146\r]
Nov 18 10:44:36.94: [ 1085]: --> [7:CONNECT]
Nov 18 10:44:36.94: [ 1085]: RECV: begin page
Nov 18 10:45:04.90: [ 1085]: RECV: 1079 total lines, 6 bad lines, 6
consecutive bad lines
Nov 18 10:45:04.90: [ 1085]: RECV: REJECT page quality, 6-line run (max 5)
Nov 18 10:45:04.90: [ 1085]: RECV: end page
Nov 18 10:45:04.90: [ 1085]: --> [10:NO CARRIER]
Nov 18 10:45:04.90: [ 1085]: <-- [9:AT+FRH=3\r]
Nov 18 10:45:04.94: [ 1085]: --> [7:CONNECT]
Nov 18 10:45:06.07: [ 1085]: --> [2:OK]
Nov 18 10:45:06.07: [ 1085]: RECV recv MPS (more pages, same document)
Nov 18 10:45:06.07: [ 1085]: DELAY 70 ms
Nov 18 10:45:06.14: [ 1085]: <-- [9:AT+FTH=3\r]
Nov 18 10:45:06.28: [ 1085]: --> [7:CONNECT]
Nov 18 10:45:06.28: [ 1085]: <-- data [3]
Nov 18 10:45:06.28: [ 1085]: <-- data [2]
Nov 18 10:45:07.02: [ 1085]: --> [2:OK]
Nov 18 10:45:07.02: [ 1085]: RECV send RTN (retrain negative)
Nov 18 10:45:07.02: [ 1085]: <-- [9:AT+FRH=3\r]
Nov 18 10:45:07.18: [ 1085]: --> [7:CONNECT]
Nov 18 10:45:08.91: [ 1085]: --> [2:OK]
Nov 18 10:45:08.91: [ 1085]: REMOTE TSI "15632433379"
Nov 18 10:45:08.91: [ 1085]: <-- [9:AT+FRH=3\r]
Nov 18 10:45:08.94: [ 1085]: --> [7:CONNECT]
Nov 18 10:45:09.19: [ 1085]: --> [2:OK]
Nov 18 10:45:09.19: [ 1085]: REMOTE wants 12000 bit/s
Nov 18 10:45:09.19: [ 1085]: REMOTE wants page width 1728 pixels in 215 mm
Nov 18 10:45:09.19: [ 1085]: REMOTE wants unlimited page length
Nov 18 10:45:09.19: [ 1085]: REMOTE wants 3.85 line/mm
Nov 18 10:45:09.19: [ 1085]: REMOTE wants 2-D MR
Nov 18 10:45:09.19: [ 1085]: RECV training at v.17 12000 bit/s
Nov 18 10:45:09.19: [ 1085]: <-- [11:AT+FRM=121\r]
Nov 18 10:45:10.90: [ 1085]: --> [7:CONNECT]
Nov 18 10:45:12.42: [ 1085]: RECV: TCF 2240 bytes, 0% non-zero, 2231
zero-run
Nov 18 10:45:12.42: [ 1085]: --> [10:NO CARRIER]
Nov 18 10:45:12.42: [ 1085]: DELAY 75 ms
Nov 18 10:45:12.50: [ 1085]: TRAINING succeeded
Nov 18 10:45:12.50: [ 1085]: <-- [9:AT+FTH=3\r]
Nov 18 10:45:12.64: [ 1085]: --> [7:CONNECT]
Nov 18 10:45:12.64: [ 1085]: <-- data [3]
Nov 18 10:45:12.64: [ 1085]: <-- data [2]
Nov 18 10:45:13.38: [ 1085]: --> [2:OK]
Nov 18 10:45:13.38: [ 1085]: <-- [11:AT+FRM=122\r]
Nov 18 10:45:14.38: [ 1085]: --> [7:CONNECT]
Nov 18 10:45:14.38: [ 1085]: RECV: begin page
Nov 18 10:45:48.48: [ 1085]: RECV: 1062 total lines, 0 bad lines, 0
consecutive bad lines
Nov 18 10:45:48.48: [ 1085]: RECV: end page
Nov 18 10:45:48.48: [ 1085]: --> [10:NO CARRIER]
Nov 18 10:45:48.48: [ 1085]: <-- [9:AT+FRH=3\r]
Nov 18 10:45:48.53: [ 1085]: --> [7:CONNECT]
Nov 18 10:45:49.64: [ 1085]: --> [2:OK]
Nov 18 10:45:49.64: [ 1085]: RECV recv MPS (more pages, same document)
Nov 18 10:45:49.64: [ 1085]: DELAY 70 ms
Nov 18 10:45:49.71: [ 1085]: <-- [9:AT+FTH=3\r]
Nov 18 10:45:49.85: [ 1085]: --> [7:CONNECT]
Nov 18 10:45:49.85: [ 1085]: RECV send MCF (message confirmation)
Nov 18 10:45:49.85: [ 1085]: RECV FAX (00000013): from 15632433379, page 9
in 1:14, INF, 3.85 line/mm, 2-D MR, 12000 bit/s
Nov 18 10:45:49.85: [ 1085]: <-- data [3]
Nov 18 10:45:49.85: [ 1085]: <-- data [2]
Nov 18 10:45:50.59: [ 1085]: --> [2:OK]
Nov 18 10:45:50.59: [ 1085]: <-- [11:AT+FRM=122\r]
Nov 18 10:45:51.67: [ 1085]: --> [7:CONNECT]
Nov 18 10:45:51.67: [ 1085]: RECV: begin page
Nov 18 10:46:05.16: [ 1085]: RECV: 1074 total lines, 0 bad lines, 0
consecutive bad lines
Nov 18 10:46:05.16: [ 1085]: RECV: end page
Nov 18 10:46:05.16: [ 1085]: --> [10:NO CARRIER]
Nov 18 10:46:05.16: [ 1085]: <-- [9:AT+FRH=3\r]
Nov 18 10:46:05.21: [ 1085]: --> [7:CONNECT]
Nov 18 10:46:06.36: [ 1085]: --> [2:OK]
Nov 18 10:46:06.36: [ 1085]: RECV recv MPS (more pages, same document)
Nov 18 10:46:06.36: [ 1085]: DELAY 70 ms
Nov 18 10:46:06.43: [ 1085]: <-- [9:AT+FTH=3\r]
Nov 18 10:46:06.57: [ 1085]: --> [7:CONNECT]
Nov 18 10:46:06.57: [ 1085]: RECV send MCF (message confirmation)



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