[hylafax-users] Hylafax 4.1.5 and 2-D MR Wierdness

["Mike McMullen" <mlm@loanprocessing.net>]

Hi all,

 

I have a problem that I can't figure out involving sending Group 4 TIF files with Hylafax.

 

I have a RH 7.0 system running Hylafax 4.1.1 with a Best V.92 faxmodem

(ROCKWELL RC288DPi chipset). This system (AKA Paddles) is the little engine that

could. It's a backup nameserver and a faxserver that's sent literally thousands of faxes

over the past 2 years. It's been 100% reliable, been through a fire, sat in two inches of

water from fire hoses and after drying out continues just to putt a long taking what ever

you throw at it. When it finally dies, I am having it bronzed and placed in the lobby of

our office. :)

 

Since our business is expanding, I've built an additional faxserver with more serial ports

to handle the volume of faxes we receive and send.

 

We store thousands and thousands of documents in Group 4 TIF format that may need

to be faxed to various places. Paddles has done a great job sending them out. So going

with what works, on the system I built, I used RH 7.3, Hylafax 4.1.5, and a Best V.92

for testing.

 

4.1.5 installed great, came up running and generated the same config.ttyS0 file that

4.1.1 generated on Paddles. For some reason though, this system (Monkey) is unable

to send a Group 4 TIF file. It can send PDFs, PS and anything else except for the

one file type I really need.

 

When I try to send a file that is in G4 format, I get the following error:

 

------------------

Your facsimile job to 9448422 was rejected because:
    docq/doc29.ps.13: Warning, unknown field with tag 32934 (0x80a6) ignored.
Unexpected failure converting TIFF document; the command

    /usr/bin/tiffcp -i -c g3:2d -f lsb2msb -r 9999  docq/doc29.ps.13 docq/doc29.ps;41

failed with exit status 9.  This conversion was done because:

Document requires reformatting, not in Group 3 format.
Document requires reformatting, client is incapable of receiving 2DMR data.
------------------

This leads me to believe that the modem can't handle 2-D MR data. However,

if I send the same file from Paddles to Monkey, Monkey is able to receive in

2-D MR format with no problem. Paddles is able to send in 2-D MR format also

and it's the same modem type.

 

So my questions is does anyone know what is going on here? I've included some

additional log entries that may shed some light on this.

 

Item 1 and Item 2 show that both Paddles and Monkey are running FaxGetty and

the modem string returned is the same for both. Shouldn't this mean it's the same

type of modem?

 

Item 3 shows the command I am using from Paddles to send a G4 TIF as a fax to

Monkey.

 

Item 4 is the log entry showing Monkey receiving the fax as 2-D MR data just fine.

 

Item 5 shows what happens when I use try and use the exact same command in

Item 3 on Monkey to send the same TIF file to Paddles. Note that in Item 5, the

errors occur during conversion and the modem is never accessed as far as I can

tell.

 

This has got me stumped! Any help appreciated!

 

Mike

 

1) RedHat 7.3 + Hylafax 4.1.5 + ROCKWELL RC288DPi
---------------------------------------------------------------------------------
Feb 17 16:01:05 monkey FaxGetty[17638]: OPEN /dev/ttyS0  HylaFAX (tm) Version 4.1.5
Feb 17 16:01:05 monkey hylafax: faxgetty shutdown succeeded
Feb 17 16:01:13 monkey FaxGetty[17638]: MODEM ROCKWELL RC288DPi/ACF3_V1.010-V90_P21_FSH


2) RedHat 7.0 + Hylafax 4.1.1 + ROCKWELL RC288DPi
----------------------------------------------------------------------------------
Feb 17 15:44:21 paddles FaxGetty[2545]: OPEN /dev/ttyS0  HylaFAX (tm) Version 4.1.1
Feb 17 15:44:21 paddles hylafax: faxgetty shutdown succeeded
Feb 17 15:44:28 paddles FaxGetty[2545]: MODEM ROCKWELL RC288DPi/ACF3_V1.010-V90_P21_FSH

3) RedHat 7.0 + Hylafax 4.1.1 + ROCKWELL RC288DPi Sending 2-D MR Fax

-----------------------------------------------------------------------------------------------------------------
[root@paddles mlm]# sendfax -c "Jon, Please ignore. -Mike" -f "Mike McMullen" -r "Sample Multi-Doc Fax"

                                            -d "Mike McMullen"@9448433 RX9StmntWaMu.tif
RX9StmntWaMu.tif: Warning, unknown field with tag 32934 (0x80a6) ignored.
RX9StmntWaMu.tif: Warning, unknown field with tag 32934 (0x80a6) ignored.
RX9StmntWaMu.tif: Warning, unknown field with tag 32934 (0x80a6) ignored.
request id is 433 (group id 433) for host localhost (1 file)


4) RedHat 7.3 + Hylafax 4.1.5 + ROCKWELL RC288DPi receiving 2-D MR Fax
-----------------------------------------------------------------------------------------------------------------
Feb 17 16:27:38 monkey FaxGetty[18014]: ANSWER: FAX CONNECTION  DEVICE '/dev/ttyS0'
Feb 17 16:28:00 monkey FaxGetty[18014]: RECV FAX (00000014):
       from Express Processing C, page 1 in 0:14, INF, 7.7 line/mm, 2-D MR, 14400 bit/s
Feb 17 16:28:31 monkey FaxGetty[18014]: RECV FAX (00000014):
       from Express Processing C, page 2 in 0:31, INF, 7.7 line/mm, 2-D MR, 14400 bit/s
Feb 17 16:29:00 monkey FaxGetty[18014]: RECV FAX (00000014):
       from Express Processing C, page 3 in 0:29, INF, 7.7 line/mm, 2-D MR, 14400 bit/s
Feb 17 16:29:16 monkey FaxGetty[18014]: RECV FAX (00000014):
       from Express Processing C, page 4 in 0:16, INF, 7.7 line/mm, 2-D MR, 14400 bit/s
Feb 17 16:29:16 monkey FaxGetty[18014]: RECV FAX (00000014):
       recvq/fax00008.tif from Express Processing C, route to <unspecified>, 4 pages in 1:38
Feb 17 16:29:18 monkey FaxGetty[18014]: RECV FAX:
       bin/faxrcvd "recvq/fax00008.tif" "ttyS0" "00000014" "" "" ""
Feb 17 16:29:26 monkey FaxGetty[18014]: MODEM ROCKWELL RC288DPi/ACF3_V1.010-V90_P21_FSH

 

5) RedHat 7.3 + Hylafax 4.1.5 + ROCKWELL RC288DPi sending G4 TIF Document
------------------------------------------------------------------------------------------------------------------------

Feb 17 16:42:21 monkey FaxQueuer[18171]: JOB 17: CONVERT DOCUMENT: exit status 0xfe00
Feb 17 16:42:21 monkey FaxQueuer[18171]: JOB 17: SEND REJECT: docq/doc36.tif.17:

           Warning, unknown field with tag 32934 (0x80a6) ignored. docq/doc36.tif.17:

           Warning, unknown field with tag 32934 (0x80a6) ignored. docq/doc36.tif.17:

           Warning, unknown field with tag 32934 (0x80a6) ignored. Unexpected failure converting TIFF document;

           the command      /usr/bin/tiffcp -i -c g3:2d -f lsb2msb -r 9999  docq/doc36.tif.17 docq/doc36.tif;51 

           failed with exit status 9.  This conversion was done because: 

           Document requires reformatting, not in Group 3 format.

           Document requires reformatting, client is incapable of receiving 2DMR data.

           Document requires reformatting, not in Group 3 format.

           Document requires reformatting, client is incapable of receiving 2DMR data.

           Document requires reformatting, not in Group 3 format.

           Document requires reformatting, client is incapable of receiving 2DMR data.
Feb 17 16:42:21 monkey FaxQueuer[18002]: NOTIFY: bin/notify "doneq/q17" "rejected" ""
Feb 17 16:42:21 monkey FaxQueuer[18002]: Bad exit status 041400 for 'bin/notify "doneq/q17" "rejected" ""'

Mike McMullen
 
CIO - Baton, Inc.
 
7637 Fair Oaks Blvd Suite #2
Carmichael, CA 95608
 
Tel:      1-866-515-4421 or 916-944-7790 ext. 2
Fax:     1-866-843-8795 or 916-944-8422
Email:  mlm@loanprocessing.net
Web:   www.loanprocessing.net
 
"From chaos comes true genius..."