[hylafax-users] Help with error [MODEM protocol botch, ...]

[AbadiS@osm.com]

Hi,

 

We have problems sending to certain fax machines, below is part of the log file:

 

Oct 23 10:56:29.11: [13981]: <-- [24:AT+FDIS=0,5,0,2,0,0,0,0\r]
Oct 23 10:56:29.39: [13981]: --> [2:OK]
Oct 23 10:56:29.39: [13981]: DIAL 95032405291
Oct 23 10:56:29.39: [13981]: <-- [17:ATDT95032405291@\r]
Oct 23 10:56:49.62: [13981]: --> [5:+FCON]
Oct 23 10:56:52.52: [13981]: --> [87:+FNSF:00 00 09 00 08 2D 15 03 24 05 29 1F F
F FF FF FF FF FF 01 1A 02 02 10 01 82 01 30 ]
Oct 23 10:56:52.52: [13981]: REMOTE NSF "00 00 09 00 08 2D 15 03 24 05 29 1F FF
FF FF FF FF FF 01 1A 02 02 10 01 82 01 30"
Oct 23 10:56:52.52: [13981]: NSF remote fax equipment: Xerox
Oct 23 10:56:52.52: [13981]: --> [28:+FCSI:"        +15032405291"]
Oct 23 10:56:52.52: [13981]: REMOTE CSI "+15032405291"

 

*** I think below is the problem ***

Oct 23 10:56:52.52: [13981]: --> [6:+FDIS:]
Oct 23 10:56:52.52: [13981]: MODEM protocol botch, can not parse ""
Oct 23 10:56:52.63: [13981]: --> [2:OK]
Oct 23 10:56:52.63: [13981]: REMOTE HANGUP: Unspecified Transmit Phase B error (
code 20)

 

***
Oct 23 10:56:52.63: [13981]: SEND FAILED: JOB 107 DEST 95032405291 ERR Unspecifi
ed Transmit Phase B error
Oct 23 10:56:52.63: [13981]: SEND FAILED: JOB 107 DEST 95032405291 ERR Unspecifi
ed Transmit Phase B error; too many attempts to send
Oct 23 10:56:52.63: [13981]: <-- [5:ATH0\r]
Oct 23 10:56:54.03: [13981]: --> [7:+FHNG:2]
Oct 23 10:56:54.03: [13981]: REMOTE HANGUP: Call aborted,  from +FK or <CAN> (co
de 2)
Oct 23 10:56:55.25: [13981]: --> [2:OK]
Oct 23 10:56:55.25: [13981]: SESSION END

 

We have no idea what causing it since the fax is working fine sending to our test fax machine.

Would somebody please shed some lights on this?

 

Thank you,

-Suhardi