[hylafax-users] Send Errors

["Jason Gray" <jason@bnwtravel.com>]

Hello,

 

I'm running HylaFAX on Redhat 6.1 using a ZyXEL modem (U1496E) and I'm getting a strange send error.  Certain fax machines will refuse the EOP command (even though the page was sent) and then send it again.  The configuration is setup to try three times before hanging up.  The result is that certain people are receiving faxes three times.  Here's a sample of the error:

 

Jan 20 10:44:07.80: [21160]: SEND end page
Jan 20 10:44:07.80: [21160]: SEND send EOP (no more pages or documents)
Jan 20 10:44:07.80: [21160]: <-- data [2]
Jan 20 10:44:53.16: [21160]: --> [5:ERROR]
Jan 20 10:44:53.16: [21160]: SEND recv RTN (retrain negative)
Jan 20 10:44:53.16: [21160]: <-- [7:AT+FKS\r]
Jan 20 10:44:54.62: [21160]: --> [7:+FHS:02]

 

Some faxes hang-up; some do not.

 

The other error I get is where the two systems connect but then the remote machine hangs-up.  Here's the error:

 

Jan 20 10:45:24.00: [21172]: --> [4:+FCO]
Jan 20 10:45:24.00: [21172]: --> [40:+FNF:00 00 56 55 55 00 80 B0 80 34 00   ]
Jan 20 10:45:24.00: [21172]: REMOTE NSF "00 00 56 55 55 00 80 B0 80 34 00"
Jan 20 10:45:24.00: [21172]: --> [26:+FCI:        604 xxx xxxx]
Jan 20 10:45:24.00: [21172]: REMOTE CSI "604 xxx xxxx"
Jan 20 10:45:24.00: [21172]: --> [20:+FIS:1,3,0,2,0,0,0,4]
Jan 20 10:45:24.00: [21172]: --> [2:OK]
Jan 20 10:45:24.00: [21172]: REMOTE best rate 9600 bit/s
Jan 20 10:45:24.00: [21172]: REMOTE max page width 1728 pixels in 215 mm
Jan 20 10:45:24.00: [21172]: REMOTE max unlimited page length
Jan 20 10:45:24.00: [21172]: REMOTE best vres 7.7 line/mm
Jan 20 10:45:24.00: [21172]: REMOTE best format 1-D MR
Jan 20 10:45:24.00: [21172]: REMOTE best 20 ms, 10 ms/scanline
Jan 20 10:45:24.00: [21172]: USE 9600 bit/s
Jan 20 10:45:24.00: [21172]: USE 20 ms, 10 ms/scanline
Jan 20 10:45:24.00: [21172]: SEND file "docq/doc22338.ps;31"
Jan 20 10:45:24.00: [21172]: USE page width 1728 pixels in 215 mm
Jan 20 10:45:24.00: [21172]: USE unlimited page length
Jan 20 10:45:24.00: [21172]: USE 7.7 line/mm
Jan 20 10:45:24.00: [21172]: USE 1-D MR
Jan 20 10:45:24.00: [21172]: <-- [23:AT+FIS=1,3,0,2,0,0,0,4\r]
Jan 20 10:45:24.13: [21172]: --> [2:OK]
Jan 20 10:45:24.13: [21172]: <-- [7:AT+FDT\r]
Jan 20 10:45:24.70: [21172]: --> [10:NO CARRIER]
Jan 20 10:45:24.70: [21172]: MODEM No carrier
Jan 20 10:45:24.70: [21172]: <-- [7:AT+FKS\r]
Jan 20 10:45:24.82: [21172]: --> [2:OK]
Jan 20 10:45:24.82: [21172]: <-- [5:ATH0\r]
Jan 20 10:45:25.13: [21172]: --> [2:OK]
Jan 20 10:45:25.13: [21172]: SESSION END

 

Does anyone have any ideas?

 

Cheers

Jason Gray
jason@bnwtravel.com
Technology Director
phone 604-687-4269
Fax 604-685-4269
Toll Free 1-800-682-1745