sending complex word documents

[Alexandre Meissonnier <ameissonnier@dohle.com>]

I send a lot of faxes from my Windows NT workstation using WHFC. Most faxes 
get through without problems. Only when I send a MS Word document that 
contains an image (e.g. from a scanner, or a Postscript document/received 
fax inserted into the word document), the conversion to postscript fails 
when it reaches the image. The first page (usually a text-only cover page) 
is sent though. You can find a sample error message from 
HylaFAX/ghostscript at the end of this mail.

My configuration:
Server side: SCO OpenServer 5.0.2
	HylaFAX v4.0pl1
	ghostscript 4.03

Client side: Windows NT Workstation 4.0
	MS Office 97
	WHFC 0.3e (dynamic)
	Printer driver used for WHFC: HP LaserJet 4/4M PS

---------------
Your facsimile job to xxxxxxxxx was not sent because document conversion to 
facsimile failed.  The output from the converter program was:
Unrecoverable error: ioerror in %image_file_continue
Unexpected interpreter error -12.
Error object: (f80)op(0)0x4e0b8
Execution stack at 0x43b844:
0x445acc: 0x0f oper-F---e-- 0x0000 0x000035c0 = %interp_exit 0x445ad4: 0x12 
str  --F-rxe-- 0x0000 0x00000000 = 0x445adc: 0x03 file-L-rxe-- 0x0001 
0x0044d104 0x445ae4: 0x0e null-F---e-- 0x0000 0x0000e1c0 0x445aec: 0x03 
file-S-rxe-- 0x0001 0x0044042c 0x445af4: 0x0f oper-F---e-- 0x0000 
0x0000e17c = %runexec_finish 0x445afc: 0x03 file-S-rxe-- 0x0001 0x0044042c 
0x445b04: 0x0e null-F---e-- 0x0000 0x0004e4b0 0x445b0c: 0x03 file -nS-rx--- 
0x0001 0x004adbd0 0x445b14: 0x0e null-F------ 0x0063 0x00046408 0x445b1c: 
0x0e null-F------ 0x0008 0x0058cbf4 0x445b24: 0x0e null-F------ 0x0000 
0x0000bb3c 0x445b2c: 0x0e null-F------ 0x0003 0x0058cc1c 0x445b34: 0x0e 
null-F------ 0x0003 0x0048b8e0 0x445b3c: 0x0e null-F------ 0x0000 
0x0003f1a4 0x445b44: 0x0e null-F------ 0x000c 0x0048c1c0 0x445b4c: 0x0b int 
 --F------ 0x0003 0x00000000 = 0 0x445b54: 0x0b int  --F------ 0x0003 
0x00000000 = 0 0x445b5c: 0x08 STRC-L------ 0x0000 0x0058e150 0x445b64: 0x05 
mpry-G-rxe-- 0x0039 0x0047bcb2 Dictionary stack at 0x43b8c4:
0x4462fc: 0x02 dict-Gwrx--- 0x0000 0x0044644c
0x446304: 0x02 dict-Gwrx--- 0x0000 0x0048b4c0
0x44630c: 0x02 dict-Lwrx--- 0x0000 0x0044b34c
0x446314: 0x02 dict-Lwrx--- 0x0000 0x0044d18c
0x44631c: 0x02 dict-Lwrx--- 0x0000 0x0058c0ac

Check any PostScript documents for non-standard fonts and invalid 
constructs.
---- Unsent job status ----
Destination: xxxxxxxxxxx
JobID: 262
GroupID: 262
Sender: xxxxx
Mailaddr: xxxxxxxx
Submitted From: xxxxx.dohle.com
Page Width: 194 (mm)
Page Length: 281 (mm)
Resolution: 196 (lpi)
Status: Unrecoverable error: ioerror in %image_file_continue
Unexpected interpreter error -12.
Error object: (f80)op(0)0x4e0b8
Execution stack at 0x43b844:
0x445acc: 0x0f oper-F---e-- 0x0000 0x000035c0 = %interp_exit 0x445ad4: 0x12 
str  --F-rxe-- 0x0000 0x00000000 = 0x445adc: 0x03 file-L-rxe-- 0x0001 
0x0044d104 0x445ae4: 0x0e null-F---e-- 0x0000 0x0000e1c0 0x445aec: 0x03 
file-S-rxe-- 0x0001 0x0044042c 0x445af4: 0x0f oper-F---e-- 0x0000 
0x0000e17c = %runexec_finish 0x445afc: 0x03 file-S-rxe-- 0x0001 0x0044042c 
0x445b04: 0x0e null-F---e-- 0x0000 0x0004e4b0 0x445b0c: 0x03 file -nS-rx--- 
0x0001 0x004adbd0 0x445b14: 0x0e null-F------ 0x0063 0x00046408 0x445b1c: 
0x0e null-F------ 0x0008 0x0058cbf4 0x445b24: 0x0e null-F------ 0x0000 
0x0000bb3c 0x445b2c: 0x0e null-F------ 0x0003 0x0058cc1c 0x445b34: 0x0e 
null-F------ 0x0003 0x0048b8e0 0x445b3c: 0x0e null-F------ 0x0000 
0x0003f1a4 0x445b44: 0x0e null-F------ 0x000c 0x0048c1c0 0x445b4c: 0x0b int 
 --F------ 0x0003 0x00000000 = 0 0x445b54: 0x0b int  --F------ 0x0003 
0x00000000 = 0 0x445b5c: 0x08 STRC-L------ 0x0000 0x0058e150 0x445b64: 0x05 
mpry-G-rxe-- 0x0039 0x0047bcb2 Dictionary stack at 0x43b8c4:
0x4462fc: 0x02 dict-Gwrx--- 0x0000 0x0044644c
0x446304: 0x02 dict-Gwrx--- 0x0000 0x0048b4c0
0x44630c: 0x02 dict-Lwrx--- 0x0000 0x0044b34c
0x446314: 0x02 dict-Lwrx--- 0x0000 0x0044d18c
0x44631c: 0x02 dict-Lwrx--- 0x0000 0x0058c0ac
Dialogs: 0 (exchanges with remote device)
Dials: 0 (consecutive failed calls to destination)
Calls: 0 (total phone calls placed)
Pages: 0 (pages transmitted)
TotPages: 0 (total pages to transmit)
Attempts: 0 (attempts to send current page)
Dirnum: 0 (directory of next page to send)
---- Documents submitted for transmission ----
The following documents were submitted for transmission and are available 
on the server for reuse until they are automatically purged when this job 
is removed.  Documents may also be manually removed using the faxrm 
command; consult faxrm(1) for information.
Filename                 Size Type
docq/doc257.ps.262      54502 PostScript
--------------
--
Alexandre Meissonnier
Dohle Handelsgruppe Systemberatung GmbH
53719 Siegburg (Germany)
ameissonnier@dohle.com